Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 5 Year - Service

The Fortinet FortiCare Priority RMA - Extended Service (Renewal) - 5 Year - Service is designed to provide businesses with the essential support needed to maintain operational efficiency and hardware reliability. This extended service solution ensures that your organization can quickly respond to hardware failures, minimizing downtime and allowing your systems to perform at their best. With a commitment to superior service delivery, Fortinet prioritizes your peace of mind and productivity by offering rapid hardware replacements and comprehensive technical support.

• Rapid Hardware Replacement: Experience the benefit of next-calendar-day or even four-hour hardware replacement delivery. This feature significantly reduces disruptions to your business operations and keeps your systems running smoothly.
• On-Site Engineer Support: For an added layer of assurance, Fortinet can send a professional engineer directly to your location. This hands-on support ensures that any defective hardware is promptly replaced and operational efficiency is restored.
• Comprehensive Technical Support: When you need assistance, Fortinet offers reliable email support tailored to resolve all your technical issues quickly. This service allows you to address any mishaps that may occur with minimal hassle.
• Cost-effective Service Depot: The Fortinet service depot is designed for a fast, reliable, and economical response to hardware-related issues, enabling your business to get back on track without incurring unnecessary expenses.
• Extended Service Duration: With a five-year service duration, the FortiCare Priority RMA guarantees consistent efficiency and dependable results, instilling confidence in your hardware's performance over the long term.

Technical Details of the Product

• Service Type: Priority RMA
• Delivery Options: Next-calendar-day delivery or four-hour advance parts replacement
• Support Type: Email support available
• Service Duration: 5 years
• On-Site Support: Engineer available for hardware replacement
• Response Efficiency: Fast and reliable service depot

How to Install

To utilize the Fortinet FortiCare Priority RMA service, follow these simple steps:

1. Purchase the FortiCare Priority RMA service through an authorized dealer or Fortinet’s website.
2. Upon purchase, you will receive an activation code or confirmation from Fortinet.
3. For hardware issues, contact Fortinet support via email or the dedicated service portal.
4. Provide details of the defective hardware and your service activation information.
5. Choose your preferred delivery option (next-calendar-day or four-hour replacement) and confirm your request.
6. Once the replacement hardware arrives, follow the provided installation instructions to set up your new equipment.
7. If needed, schedule an on-site engineer visit for assistance with installation.

Frequently Asked Questions

• What is the FortiCare Priority RMA service? The FortiCare Priority RMA service offers rapid hardware replacement and technical support to ensure minimal downtime for your business.
• How quickly can I get a replacement hardware unit? Depending on your choice of service, you can receive a replacement unit as quickly as four hours or by the next calendar day.
• What types of support are included? The service includes email support for troubleshooting and assistance, along with the option for on-site engineer support for hardware replacements.
• How long does the service last? The FortiCare Priority RMA service is available for an extended duration of five years, ensuring long-term reliability for your hardware needs.
• Can I change my support preferences after purchasing? Yes, you can discuss any changes or updates to your service preferences with Fortinet’s support team after your purchase.