Fortinet FortiCare Priority RMA Onsite Engineer - Extended Service (Renewal) - 3 Year - Service

The Fortinet FortiCare Priority RMA Onsite Engineer - Extended Service (Renewal) for 3 Years offers an elite support solution designed to protect your organization’s IT infrastructure. This service guarantees that your hardware remains operational and your team experiences minimal disruption, backed by experienced technicians dedicated to maintaining the reliability of your systems. Invest in peace of mind with extended coverage, rapid response times, and expert assistance, ensuring your business can thrive without the worry of hardware failures.

• Rapid Response Time: Enjoy an impressive four-hour response time for parts and labor, allowing your organization to recover quickly from any hardware issues.
• Onsite Engineer Support: A qualified engineer will visit your location to replace defective hardware, ensuring that issues are resolved swiftly and efficiently.
• Extended Coverage for 3 Years: This renewal service provides three years of comprehensive support, delivering ongoing reliability for your critical IT components.
• Email Support Service: Benefit from dependable email support that allows for effective and prompt communication concerning your IT concerns.
• Investment Protection: With exceptional service features, you safeguard your investment while enhancing the operational value and productivity of your organization.

Technical Details of the Product

• Next-business-day or four-hour delivery of replacement hardware
• Onsite engineer support for immediate hardware replacement
• All parts and labor covered, ensuring complete maintenance without additional costs
• Service duration: 3 years
• Email support for efficient and reliable assistance

How to Install

To benefit from the Fortinet FortiCare Priority RMA service, follow these simple steps:

1. Purchase the FortiCare Priority RMA service package.
2. Upon activation, familiarize yourself with the terms and conditions of the service.
3. In case of hardware failure, log a support ticket via email or your service portal.
4. Await the rapid response from Fortinet's service team, who will arrange for hardware replacement and engineer deployment as necessary.
5. Assist the onsite engineer with any required access to your hardware environment for a smooth replacement process.

Frequently Asked Questions

• What is FortiCare Priority RMA Service? FortiCare Priority RMA Service is an extended service offering by Fortinet that ensures quick hardware replacement and expert onsite engineer support to minimize service disruptions.
• How long does the service last? This service is available for an extended duration of three years, offering continuous support for your IT infrastructure.
• What is the response time for service requests? The service guarantees a four-hour response time for parts and labor, ensuring your business can resume operations in the shortest time possible.
• Can I contact support via email? Yes, the FortiCare Priority RMA service includes reliable email support for efficient communication and issue resolution.
• What happens if I experience hardware failure? In case of hardware failure, simply log a support ticket through the designated channels, and Fortinet will handle the rest, including delivering replacement hardware and sending technicians to your site.