Fortinet FortiCare Priority RMA Onsite Engineer - Extended Service (Renewal) - 3 Year - Service

The Fortinet FortiCare Priority RMA Onsite Engineer - Extended Service (Renewal) - 3 Year - Service is an indispensable resource for businesses that prioritize network reliability and operational continuity. This service is meticulously designed to protect your network infrastructure and ensure that your hardware remains functional even in the face of unexpected failures. With an emphasis on rapid hardware replacement and expert onsite support, you can focus on your core business activities while Fortinet takes care of your technology needs.

• Rapid Hardware Replacement: Enjoy the advantage of next-calendar-day or even four-hour delivery of replacement hardware. This service guarantees minimal downtime, allowing your operations to run smoothly without interruptions.
• Onsite Engineering Support: Benefit from the expertise of qualified engineers who are available to come directly to your location for hardware installation and replacement. This personalized service ensures that your devices are handled professionally and efficiently.
• Comprehensive Email Support: Gain access to email-based support services that enable you to quickly address any issues or concerns. This feature enhances your overall experience by providing prompt responses to your inquiries.
• Exceptional Service Response Times: Experience guaranteed four-hour response times for both parts and labor. This commitment to swift service allows your business to maintain high productivity levels and minimizes the impact of equipment failures.
• Extended 3-Year Coverage: With a duration of three years, this extended service offers peace of mind and sustained reliability for your critical hardware investments. It’s an investment in your business’s future.

Technical Details of the Product

• Product Type: FortiCare Priority RMA Onsite Engineer Service
• Service Duration: 3 Years
• Response Time: 4-Hour Parts and Labor
• Support: Email Support included
• Onsite Engineering: Available for hardware replacement and installation

How to Install

1. Ensure you have a valid FortiCare Priority RMA service plan by purchasing the service online or through an authorized Fortinet partner.
2. Register your service contract with Fortinet to activate your account, which will provide you access to support services.
3. In the event of hardware failure, contact Fortinet’s support team through email or via the support portal to initiate a service request.
4. Depending on your choice of service level, a replacement unit will be shipped to you within your specified timeframe (next-business day or four hours).
5. If onsite engineering support is required, a qualified engineer will be dispatched to your location to assist with the installation and setup of the replacement hardware.

Frequently Asked Questions

• What is the FortiCare Priority RMA Service? The FortiCare Priority RMA Service provides fast hardware replacement and technical support to minimize downtime and ensure your network remains operational.
• How long does the service last? The service is available for an extended duration of three years, ensuring that you have reliable support throughout that period.
• What is the response time for hardware replacement? Fortinet offers a guaranteed four-hour response time for parts and labor, allowing you to resolve issues quickly.
• Is email support included with this service? Yes, the FortiCare Priority RMA Service includes comprehensive email support to help you troubleshoot and resolve any problems effectively.
• Will an engineer come to my site for hardware replacement? Yes, if necessary, Fortinet can dispatch an onsite engineer to assist with the installation and replacement of hardware, ensuring a swift resolution to your issues.