Fortinet FortiCare Priority RMA Onsite Engineer - Extended Service (Renewal) - 3 Year - Service

The Fortinet FortiCare Priority RMA Onsite Engineer - Extended Service (Renewal) is an essential service for businesses looking to ensure their network infrastructure remains robust and reliable. Designed for organizations that prioritize uptime and quick hardware replacement, this service offers both peace of mind and operational continuity. With a comprehensive suite of features, the FortiCare Priority RMA service not only gets your hardware back up and running quickly but also includes expert assistance to deal with any issues that may arise.

• Rapid Hardware Replacement: Experience next-calendar-day or even four-hour delivery options for hardware replacement, minimizing downtime and ensuring your operations continue smoothly.
• Onsite Engineer Support: Fortinet can dispatch a qualified engineer to your location to replace defective hardware, providing expert assistance right when you need it.
• Comprehensive Email Support: Enjoy the benefits of included email support to resolve any queries or issues that may arise during use, ensuring you have the technical backing at all times.
• Efficient Parts and Labor Service: The service covers both parts and labor, facilitating quick and efficient execution of tasks to improve overall productivity.
• Long-term Reliability: With a service duration of three years, you can expect sustained reliability and timely results, making this a valuable investment for your business.

Technical Details of the Product

• Service Type: FortiCare Priority RMA Onsite Engineer
• Service Duration: 3 Years
• Response Time: 4 Hour Parts and Labor service response
• Email Support: Included with the service
• Onsite Support: Available when dispatched for hardware replacements

How to Install

Installation of the FortiCare Priority RMA service is simple:

1. Purchase the service through your preferred Fortinet channel partner or online.
2. Once the purchase is confirmed, you will receive confirmation and access to support resources.
3. In case of hardware failure, simply contact Fortinet’s support line through the provided email or phone number.
4. Arrange for the replacement hardware delivery and, if needed, request an onsite engineer for physical replacement.
5. Follow guidance from the engineer or support staff to ensure a seamless transition and minimal disruption to your network.

Frequently Asked Questions

• What does RMA stand for? RMA stands for Return Merchandise Authorization, a process used for returning defective hardware.
• How quickly can an engineer be dispatched? An engineer can typically be dispatched within a few hours, depending on the urgency of the situation.
• Is email support available 24/7? Yes, email support is available 24/7 to assist with any issues you may encounter.
• What happens if my hardware is not repairable? If the hardware is deemed not repairable, replacement hardware will be sent to you as part of the service.
• Can I renew the service after three years? Yes, FortiCare Priority RMA services can be renewed at the end of the three-year period for continued support and reliability.