Fortinet FortiCare Priority RMA Onsite Engineer - Extended Service (Renewal) - 3 Year - Service

The Fortinet FortiCare Priority RMA Onsite Engineer - Extended Service (Renewal) - 3 Year is an essential solution for businesses that prioritize operational efficiency and reliability. This service provides robust hardware support, minimizing downtime and offering prompt repairs and replacements to ensure seamless business continuity. With Fortinet’s expert support and dedicated logistics, you can enjoy peace of mind knowing your critical systems are backed by the best.

• Rapid Hardware Replacement: The FortiCare Priority RMA service guarantees next-calendar-day or even four-hour delivery of replacement hardware to your location. This ensures that your operations remain uninterrupted, allowing you to focus on your core business activities.
• Onsite Engineering Support: Fortinet goes beyond hardware replacement by dispatching a qualified engineer to your site. This immediate resolution capability minimizes the hassle of shipping and enables rapid troubleshooting of hardware issues on location.
• Stress-Free Experience: The seamless support experience provided by FortiCare minimizes service disruptions and keeps your systems running smoothly. Enjoy peace of mind with 24/7 availability of technical support, ensuring you have assistance whenever you need it.
• Reliable Technical Support: Gain access to dependable email support for quick resolutions to your technical issues. This feature enhances your operational workflow and provides the efficient service you need to maintain productivity.
• Comprehensive Parts and Labor Coverage: The service encompasses both parts and labor, making it easier to complete tasks promptly and efficiently. This comprehensive coverage improves productivity across your organization, ensuring that hardware issues do not slow you down.

Technical Details of Fortinet FortiCare Priority RMA Onsite Engineer - Extended Service

• Service Type: Extended Service Renewal
• Service Duration: 3 Years
• Response Times: 4 Hour Parts and Labor Service Response Time
• Support Availability: 24/7 Email Support
• Onsite Engineer Deployment: Yes, available for hardware replacement

How to Install

To take advantage of the FortiCare Priority RMA Onsite Engineer service, follow these steps:

1. Purchase the FortiCare Priority RMA service renewal for your existing equipment.
2. Ensure that your Fortinet devices are registered with Fortinet support.
3. In the event of hardware failure, contact Fortinet support via email or phone to initiate a service request.
4. Provide necessary details about the defective equipment and your location.
5. Fortinet will arrange for either replacement hardware delivery or an onsite engineer visit, depending on your selected service urgency.

Frequently Asked Questions

• What is included in the FortiCare Priority RMA service? This service includes rapid hardware replacement, onsite engineer support, and 24/7 email technical support.
• How quickly can I expect a replacement part? Replacement hardware can be delivered next-calendar-day or within four hours, depending on your requirements.
• Is there a limit on the number of service requests I can make? No, you can request service as needed during the duration of your service contract.
• Can I upgrade my service during the contract period? Yes, you may contact Fortinet support to explore options for upgrading your service level.
• Is this service available for all Fortinet devices? This service is available for eligible Fortinet devices. Check with Fortinet support for specific compatibility.