Fortinet FortiCare Priority RMA Onsite Engineer - Extended Service (Renewal) - 3 Year - 4hrs Onsite Prma Svc

The Fortinet FortiCare Priority RMA Onsite Engineer extended service is engineered to maximize uptime for demanding networks. With a three-year renewal, you gain access to fast hardware replacement and dedicated on-site engineering support, designed to minimize downtime and keep critical security appliances functioning at peak performance. This service combines rapid hardware delivery with the expertise of Fortinet-certified engineers who can attend your site to replace defective equipment, ensuring you stay protected without the disruption of extended outages. Whether you require next-calendar-day service or a four-hour onsite response, Fortinet’s Priority RMA framework is built to meet the most stringent availability requirements of modern enterprises and data centers.

• Rapid on-site hardware replacement with Fortinet-certified engineers. The Priority RMA Onsite Engineer service is designed to drastically reduce downtime by dispatching an experienced Fortinet technician to your location to replace defective hardware. Depending on the option chosen, you can expect either four-hour onsite support or next-calendar-day hardware delivery, ensuring minimal disruption to your security posture and business operations.
• Priority RMA processing with fast hardware shipments. In addition to sending a skilled engineer, Fortinet expedites replacement parts and devices to your site, prioritizing your case to accelerate recovery times and restore service levels as quickly as possible. This combination of proactive dispatch and rapid shipping helps you maintain service continuity during critical incidents.
• Three-year extended coverage with renewal benefits. This renewal provides long-term protection for your Fortinet infrastructure, aligning with budgeting cycles and IT lifecycle plans. The extended term ensures ongoing access to priority support, predictable service costs, and continued assurance that your security stack remains supported as technology evolves.
• Designed for mission-critical networks and enterprise environments. FortiCare Priority RMA Onsite Engineer is tailored for organizations where uptime matters—financial services, healthcare, e-commerce, government, and other sectors where rapid hardware replacement and expert on-site support prevent costly downtime and preserve security posture.
• Simplified service management with a single point of contact. Streamlined administration helps IT teams manage renewals, scheduling, and service outcomes efficiently, reducing administrative overhead while ensuring clear communication and accountability throughout the service lifecycle.

Technical Details of Fortinet FortiCare Priority RMA Onsite Engineer - Extended Service (Renewal) - 3 Year - 4hrs Onsite Prma Svc

• Service Length: 3-year extended Fortinet FortiCare Priority RMA Onsite Engineer renewal, designed to align with enterprise procurement and long-term maintenance planning.
• Response Time: Onsite engineer available with a 4-hour response window, providing rapid hands-on hardware replacement. An alternative next-calendar-day delivery option is available depending on your contract and regional availability.
• Scope of Coverage: Includes both hardware replacement and on-site engineering services for defective Fortinet devices, ensuring that replacement parts and skilled technicians are deployed to restore network security equipment quickly.
• Supported Devices: Fortinet security appliances and related Fortinet-branded hardware covered under FortiCare endorsements, with on-site support tailored to enterprise-grade deployments.
• Vendor: Fortinet Inc. The service is provided under the FortiCare umbrella, leveraging Fortinet’s global service network and authorized engineering professionals.

how to install Fortinet FortiCare Priority RMA Onsite Engineer - Extended Service (Renewal) - 3 Year - 4hrs Onsite Prma Svc

Activating this renewal service is about ensuring your Fortinet environment remains protected with rapid hardware replacement and on-site engineering. While you don’t install software, you enable a critical support capability that gets triggered when hardware faults occur. Follow these steps to install and activate your FortiCare Priority RMA Onsite Engineer renewal so you can be ready when you need fast response and on-site service.

1) Confirm renewal eligibility and account readiness. Review your current FortiCare contract to confirm renewal dates and term length. Ensure your Fortinet account is in good standing and that your device inventory is up to date in your asset records. Renewal eligibility typically requires an active FortiCare coverage or a renewal window defined by your procurement contract.

2) Initiate renewal with a Fortinet partner or Fortinet support. Contact your designated Fortinet reseller, authorized distributor, or Fortinet support channel to initiate the renewal. Provide your existing FortiCare contract number, device serial numbers, and the regions where on-site service is required. Having a clear list of devices and locations helps expedite scheduling and ensures the right engineer resources are allocated.

3) Specify service level and coverage preferences. Indicate your preferred response option (4-hour onsite or next-calendar-day), geographic coverage, and any special site considerations. Fortinet representatives will confirm the available SLA options for your region and align them with your operational requirements and budget.

4) Prepare your site and inventory for the on-site visit. Prior to the visit, collect relevant device details such as serial numbers, model identifiers, firmware versions, and a brief description of the fault. Ensure that access to the installation site is coordinated, power is available, and required network or environmental access is provided. In some cases, you may need to temporarily power down devices during maintenance, so plan for windows that minimize risk to your services.

5) Schedule and coordinate the engineer visit. Once the renewal is approved, work with the Fortinet team to schedule the on-site engineer. Provide the exact site address, contact person, and any site-specific safety or access requirements. The engineer will bring replacement parts and the relevant tools to perform hardware replacement efficiently and safely.

6) On-site service execution and verification. The Fortinet engineer arrives on-site to replace the defective hardware, verify proper operation, and run post-replacement checks. It is common to test connectivity, validate device health status, and confirm that security services resume normal operation. After the visit, you should receive service documentation, including parts replaced, technician notes, and confirmation of job completion.

7) Post-service follow-up and documentation. Save service reports for your records and update your asset management system to reflect the new warranty or service term. If you encounter ongoing issues or anomalies after replacement, contact Fortinet support through your usual channels to address residual concerns under the renewal terms.

In summary, activating the FortiCare Priority RMA Onsite Engineer renewal equips your organization with a robust, time-tested solution for hardware replacement and on-site engineering support. The combination of rapid response, on-site capability, and extended term provides a proactive approach to maintaining network security posture, minimizing downtime, and protecting critical workloads in a fast-moving threat landscape. This renewal is particularly valuable for enterprises that rely on Fortinet devices for perimeter defense, secure remote workplaces, data centers, and cloud-connected environments where downtime translates directly into potential risk and revenue loss.

Frequently asked questions

Q: What does Fortinet FortiCare Priority RMA Onsite Engineer include?

A: It includes hardware replacement and on-site engineering support under the Priority RMA program, with options for four-hour onsite response or next-calendar-day delivery, plus a three-year renewal term to maintain ongoing coverage and support for Fortinet devices.

Q: How quickly can I expect an engineer to arrive on-site?

A: The typical onsite arrival window is four hours after dispatch under the 4-hours Onsite option. An alternative scheduling arrangement exists for next-calendar-day delivery, depending on your location, device type, and service agreement.

Q: Which devices are covered by this service?

A: Coverage applies to Fortinet security appliances and related Fortinet hardware under FortiCare terms. Always check your contract to confirm model eligibility and any exclusions.

Q: Is replacement hardware shipped to my site?

A: Yes. The Priority RMA service includes shipping replacement hardware to your location to expedite restoration of service in conjunction with on-site engineering work.

Q: How do I activate or renew the service?

A: Activation or renewal is typically handled through your Fortinet partner, reseller, or Fortinet support channel. You will need to provide your current contract details, device inventory, and preferred SLA. After approval, scheduling and on-site arrangements are coordinated through the Fortinet team or your authorized partner.

Q: Can I combine this service with other Fortinet support options?

A: Yes. FortiCare offerings can often be combined with other support and maintenance plans to create a comprehensive coverage strategy. Review your existing contracts and consult with your Fortinet representative to ensure compatibility and optimal coverage for your environment.