Fortinet FortiCare Priority RMA Onsite Engineer - Extended Service (Renewal) - 5 Year - Service

The Fortinet FortiCare Priority RMA Onsite Engineer - Extended Service (Renewal) - 5 Year - Service is your business's ultimate solution for ensuring uninterrupted operations and immediate hardware replacements. Tailored to meet the demands of enterprise environments, this service offers robust support options that can drastically reduce downtime. With an impressive range of delivery options, including next-day and four-hour service, you can ensure that your hardware issues are addressed swiftly and efficiently, keeping your business running at peak performance.

• Seamless Hardware Replacement: Enjoy quick turnaround on hardware issues with both next-calendar-day and four-hour delivery options, ensuring your operations stay running smoothly.
• Onsite Engineering Support: Fortinet can dispatch an engineer to your site to install replacement hardware, providing you with fast, hands-on support that minimizes downtime.
• Email Support Service: Resolve any technical difficulties quickly with included email support, ensuring you have assistance whenever you need it.
• Rapid Response Time: Experience a service response time of just 4 hours for parts and labor, making sure your systems are up and running in the shortest time frame possible.
• Extended Service Duration: With a 5-year service plan, you can rest assured knowing your hardware will be adequately supported for years to come, enhancing efficiency and performance.

Technical Details of Product

• Service Type: FortiCare Priority RMA
• Service Duration: 5 Years
• Response Time: 4-Hour Parts and Labor
• Support Type: Onsite Engineer and Email Support
• Replacement Options: Next-day and Four-hour delivery available

How to Install

1. Upon receiving your replacement hardware, ensure that you have the necessary access and tools for installation.
2. Coordinate with the Fortinet engineer scheduled for your onsite service to discuss any specific installation requirements.
3. Follow the engineer's instructions for the safe removal of defective hardware and installation of new components.
4. Test the system to ensure that all components are functioning correctly after installation.
5. For any ongoing issues, reach out to the email support provided within the service package.

Frequently Asked Questions

• Q: What is the primary benefit of the FortiCare Priority RMA Service?

A: The primary benefit is the assurance of minimal downtime with fast hardware replacements and onsite support, allowing your business to maintain operations without significant disruptions.

• Q: How does the email support service work?

A: The email support service allows you to communicate any issues you are experiencing directly with Fortinet’s support team, who will provide timely assistance and solutions.

• Q: What can I expect in terms of response time for parts replacement?

A: You can expect a rapid response time of 4 hours for parts and labor, ensuring that your system's operations are restored promptly.

• Q: Is the 5-year service duration flexible?

A: The 5-year service duration is a fixed commitment to ensure long-term support for your hardware. Renewals can be considered as the service duration approaches its end.

• Q: What happens if I face a hardware issue outside of normal business hours?

A: Fortinet’s email support is available to help resolve issues outside of business hours. However, onsite support may be subject to availability based on the specifics of your service agreement.