Fortinet Forticare Priority Rma Onsite Engineer Extended Service Renewal 5 Year

FortinetSKU: 9155001

Price:
Sale price$3,814.11

Description

Fortinet Forticare Priority RMA Onsite Engineer Extended Service Renewal 5 Year is the premium support plan crafted for enterprises that depend on uninterrupted Fortinet security infrastructure. This renewal elevates standard support with guaranteed hardware replacement, rapid response, and hands-on on-site engineering, ensuring critical devices are restored quickly and correctly. In environments where every minute of downtime impacts productivity, customer experience, and security posture, this service delivers a powerful combination of speed, certainty, and expert care. FortiCare Priority RMA pairs accelerated replacement options with the expertise of Fortinet engineers who can verify hardware compatibility, perform seamless installations, and validate that your security appliances are fully functional after each service event. The five-year term provides long-term protection for your network assets, making budgeting simpler and reducing the risk that hardware issues derail strategic initiatives. Whether you’re managing a data center, a multi-site campus, a retail footprint, or a branch-heavy network, this renewal is designed to scale with your needs, delivering consistent service levels across locations and ensuring that your Fortinet deployment remains resilient against hardware failures, firmware updates, and evolving threat landscapes. The combination of next-day and four-hour delivery options, plus the integration of onsite engineering and multiple support channels, gives IT teams a reliable, end-to-end solution for rapid restoration. With FortiCare Priority RMA, you’re not just purchasing a replacement service—you’re adopting a comprehensive partnership focused on uptime, performance, and operational continuity in demanding environments where downtime is not an option. This service is especially valuable for organizations seeking predictable support cycles, reduced risk in upgrade paths, and a proactive stance toward maintaining peak security appliance performance as your network grows and changes over time.

  • Rapid hardware replacement with next-day or four-hour delivery minimizes downtime in critical environments, enabling business leaders to sustain service levels and customer commitments even during device failures. This rapid logistics capability is paired with formal escalation procedures to ensure replacements arrive and are deployed with minimal disruption.
  • Onsite engineering support dispatches a Fortinet technician to your location to install replacement hardware, perform configuration handoff, and verify proper operation, reducing the risk of misconfigurations and accelerating time-to-restore. The on-site visit is designed to be hands-on, thorough, and tuned to your specific network topology and security policy requirements.
  • Included email support provides a direct, 24/7-style channel to Fortinet experts for timely guidance, troubleshooting, and questions between site visits, helping your team resolve issues quickly and maintain confidence during complex incidents without waiting on phone queues.
  • Extended 5-year service duration offers long-term protection for your hardware investment, supporting stability as your security appliances evolve with firmware and feature updates. This helps consolidate budgeting, simplifies renewal planning, and ensures ongoing compatibility with your expanding security architecture.
  • 4-hour response time for parts and labor guarantees rapid escalation and remediation, delivering a clear, measurable target for system restoration that minimizes business impact and supports service-level commitments across your organization.

Technical Details of Fortinet Forticare Priority RMA Onsite Engineer Extended Service Renewal 5 Year

  • Service Type: FortiCare Priority RMA
  • Service Duration: 5 Years
  • Response Time: 4-Hour Parts and Labor
  • Support Type: Onsite Engineer and Email Support
  • Replacement Options: Next-day and Four-hour delivery available

How to Install Fortinet Forticare Priority RMA Onsite Engineer Extended Service Renewal 5 Year

Upon receiving your replacement hardware, ensure that you have the necessary access and tools for installation. Coordinate with the Fortinet engineer scheduled for your onsite service to discuss any specific installation requirements. Follow the engineer's instructions for the safe removal of defective hardware and installation of new components. Test the system to ensure that all components are functioning correctly after installation. For any ongoing issues, reach out to the email support provided within the service package.

Frequently Asked Questions

  • Q: What is the primary benefit of the FortiCare Priority RMA Service?
    A: The primary benefit is the assurance of minimal downtime with fast hardware replacements and onsite support, allowing your business to maintain operations without significant disruptions.
  • Q: How does the email support service work?
    A: The email support service allows you to communicate any issues you are experiencing directly with Fortinet’s support team, who will provide timely assistance and solutions.
  • Q: What can I expect in terms of response time for parts replacement?
    A: You can expect a rapid response time of 4 hours for parts and labor, ensuring that your system's operations are restored promptly.

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