Description
Fortinet FortiCare - Renewal - 5 Year - Service
Fortinet FortiCare Renewal for 5 years is a strategic, enterprise-grade maintenance solution designed to keep your Fortinet security ecosystem resilient, up-to-date, and performing at peak levels. This renewal option extends Fortinet’s trusted support framework beyond initial terms, delivering continuous protection for your digital perimeter with rapid issue resolution, proactive guidance, and flexible service delivery. With 24×7 technical support, phone support, and an electronic service model, FortiCare Renewal ensures that your security infrastructure remains safeguarded, compliant, and optimized so your organization can focus on growth with peace of mind.
- 24x7 Technical Support — Round-the-clock access to Fortinet-certified engineers who diagnose and resolve complex issues quickly, minimizing downtime and disruptions to your network security operations.
- Phone Support Included — Direct telephone access to expert Fortinet engineers for urgent, high-priority cases, enabling faster escalation and live guidance when you need it most.
- Electronic Service Model — A flexible, digital service approach that offers online ticketing, remote diagnostics, timely updates, and streamlined communications to accelerate problem resolution and service delivery.
- 5-Year Renewal Coverage — A predictable, long-term maintenance plan designed to simplify budgeting while ensuring continuous support for your Fortinet devices and software throughout the renewal period.
- Comprehensive Support Benefits — Ongoing access to technical expertise, firmware and security advisories, configuration assistance, and best-practice guidance to maximize your Fortinet investment and keep your security posture current.
Technical Details of Fortinet FortiCare - Renewal - 5 Year - Service
- Renewal Term: 5 years
- Support Coverage: 24x7 technical support
- Delivery Method: Electronic service with enhanced client service and flexible options
- Phone Support: Included
- Scope of Coverage: Fortinet devices and associated software covered under the FortiCare renewal agreement; access to Fortinet engineers and resources for issue resolution, product updates, and guidance
How to install Fortinet FortiCare - Renewal - 5 Year - Service
Activating FortiCare Renewal is a straightforward process that ensures your existing Fortinet deployment remains fully supported. Follow these steps to activate and manage your renewal effectively:
Step 1: Verify Eligibility and Purchase
Confirm that your Fortinet device or software is eligible for FortiCare Renewal and that the renewal term aligns with your budgeting and security goals. Coordinate with your Fortinet account representative or partner to finalize the renewal order for a 5-year term.
Step 2: Access the Fortinet Support Portal
Log in to the Fortinet customer support portal using your approved credentials. If you don’t yet have portal access, request a guest or administrator account through your Fortinet channel partner or Fortinet support contacts.
Step 3: Register the Renewal to Your Devices
Enter the renewal SKU or serial numbers associated with your FortiGate appliances, FortiAnalyzer, FortiManager, or other Fortinet products included in the eligible renewal. Align the renewal to the correct device family and firmware baseline to ensure compatibility with your current deployment.
Step 4: Activate and Assign Services
Assign the 5-year FortiCare Renewal to the respective devices and confirm activation within the portal. Verify that 24x7 technical support and phone support are correctly provisioned for your account, and set up any preferred escalation contacts or notification preferences.
Step 5: Validate Coverage and Documentation
Download and secure your renewal confirmation, service level agreement (SLA) details, and any required reference numbers for audits or procurement records. Regularly monitor portal notices for firmware advisories, feature improvements, and security updates that are communicated as part of the FortiCare renewal benefits.
Tip: Maintain a single point of contact within your organization (e.g., IT security lead or network administrator) to manage FortiCare renewals, portal access, and escalation pathways. This helps ensure seamless support during critical incidents and simplifies renewal management across multiple devices.
Frequently asked questions
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Q: What is included in the Fortinet FortiCare Renewal - 5 Year - Service?
A: It provides 24x7 technical support, phone support, and electronic service delivery for a 5-year period, focusing on rapid problem resolution, access to Fortinet expertise, and ongoing guidance to keep your Fortinet ecosystem secure and up to date. -
Q: Does FortiCare Renewal cover hardware replacements?
A: FortiCare Renewal primarily covers technical support, software updates, and service delivery. Hardware replacement policies are determined by the specific FortiCare plan terms and may vary by product and region. Check your contract for exact hardware coverage details. -
Q: How do I renew FortiCare for 5 years?
A: Work with your Fortinet account manager or approved channel partner to purchase the renewal, then register the renewal in the Fortinet Support Portal by linking the renewal SKU/serials to your devices and confirming activation according to the portal prompts. -
Q: What benefits does 24x7 technical support provide?
A: 24x7 support gives you around-the-clock access to Fortinet engineers for issue diagnosis, priority handling of critical incidents, remote assistance when possible, and guidance on best practices to maintain security posture. -
Q: Is phone support always available with FortiCare Renewal?
A: Yes, phone support is included as part of the FortiCare Renewal package, offering direct, real-time access to Fortinet experts for urgent matters and expedited escalation when needed.
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