Fortinet FortiCare Renewal - 5-Year Service & Support

Fortinet FortiCare Renewal for 5 years is a comprehensive service agreement designed to protect your Fortinet investment with around-the-clock technical assistance, seamless administration, and a predictable cost structure. This renewal provides 24x7 access to Fortinet’s qualified engineers, ensuring rapid response during critical security events and ongoing support to help you maximize the value of your Fortinet devices. With electronic service management, you gain a streamlined, auditable way to track entitlements, approvals, and service status—giving you confidence to keep your network secure and compliant without the administrative burden. Whether you are safeguarding a small business or a large multi-site environment, this renewal is engineered to deliver dependability, speed, and peace of mind.

• 24x7 technical support — Round-the-clock access to Fortinet engineers to assist with high-priority incidents, configuration questions, and security optimization.
• Dependable efficiency — Fast, reliable help that minimizes downtime and accelerates issue resolution, so your operations stay productive.
• Electronic service sub type — Simplified categorization and tracking of your service entitlements for effortless administration and reporting.
• 5-year coverage — Extended protection that aligns with long-range IT planning, hardware lifecycle, and firmware upgrade cycles.
• Phone support — Direct phone access to experienced Fortinet technicians for urgent guidance and step-by-step troubleshooting.

Technical Details of Fortinet FortiCare Renewal - 5 Year Service & Support

• Service type: FortiCare Renewal
• Coverage period: 5 years
• Support level: 24x7 technical support
• Delivery method: Electronic service entitlement and management
• Primary benefits: Priority access to Fortinet technical resources, expedited case handling, and ongoing guidance on best practices
• Enrollment required: Renewal through authorized Fortinet channel ( reseller or Fortinet account)

This renewal is designed to keep your Fortinet ecosystem resilient by ensuring you have continuous access to expertise when you need it most. The electronic service management feature helps your IT team keep track of entitlements, case history, and renewal timelines in a centralized, auditable way. With 5-year coverage, you can align your support with multi-year IT roadmaps, ensuring compatibility with evolving Fortinet firmware and security features while avoiding gaps in service during device refresh cycles.

How to install Fortinet FortiCare Renewal

Activation of FortiCare Renewal is typically handled through your Fortinet account portal or via your authorized reseller. Since this is a renewal rather than a new hardware service, the installation focuses on linking the renewal to your existing devices, licenses, and Fortinet support profile. The steps below outline how to prepare and complete activation to ensure continuous coverage and access to Fortinet support resources.

• Confirm eligibility — Verify that your FortiCare Renewal is available for the devices and serials currently under support and that the renewal term (5 years) aligns with your procurement window.
• Retrieve renewal SKU — Obtain the renewal SKU or service contract reference from your Fortinet portal, reseller quote, or purchase order to ensure accurate processing.
• Access the Fortinet support portal — Sign in to your Fortinet account or the partner portal used for service management and entitlements.
• Associate renewal with devices — Link the renewal to the relevant Fortinet devices, serial numbers, or management consoles so the entitlement is applied to the correct assets.
• Confirm activation — Complete the activation workflow, verify that 24x7 technical support and electronic service tracking are enabled, and document the renewal start date and end date for your records.

Frequently asked questions

• Q: What does FortiCare Renewal cover?

  A: FortiCare Renewal provides ongoing access to Fortinet’s technical support team 24x7, along with electronic entitlement management and phone-based assistance to resolve issues, optimize configurations, and guide best practices for your Fortinet devices over the 5-year renewal period.

• Q: How does the 5-year renewal benefit my organization?

  A: A 5-year renewal offers long-term predictability in budgeting, reduces the risk of gaps in support during critical periods, and helps align your security posture with firmware updates and Fortinet recommendations. It also streamlines administration through electronic service tracking for easier governance and reporting.

• Q: How do I activate a FortiCare Renewal?

  A: Activation is typically performed through your Fortinet account or your authorized reseller. You’ll need the renewal SKU and the device serial numbers to associate the renewal with the correct assets. After activation, your support access and entitlements are immediately in effect.

• Q: Is FortiCare Renewal suitable for small businesses and large enterprises?

  A: Yes. The renewal is designed to scale across different environments. Small businesses benefit from predictable support and rapid issue resolution, while larger organizations gain governance features, centralized entitlement tracking, and the ability to coordinate coverage across multiple sites.

• Q: What channels are available for support?

  A: FortiCare Renewal includes 24x7 technical support with phone-based assistance, complemented by online resources, portal access, and escalation pathways to ensure timely resolution of security and network issues.

• Q: Can I upgrade or modify my renewal mid-term?

  A: Renewal terms are typically set for the agreement period. If your needs change, you should consult your Fortinet representative or reseller to explore options for adjusting entitlements, expanding coverage, or updating device associations for future renewal cycles.