Fortinet FortiCare Secure RMA Service - Extended Service (Renewal) - 1 Year - Service

The Fortinet FortiCare Secure RMA Service is an essential component for organizations looking to bolster their security infrastructure. This extended service renewal is specifically designed for customers with high data protection needs, ensuring that businesses can depend on their Fortinet products while safeguarding the integrity and confidentiality of sensitive information. With a strong emphasis on delivering efficient and reliable service, the Secure RMA service provides peace of mind and enhances operational efficiency for organizations committed to protecting their data assets.

• Enhanced Data Protection: The Secure RMA service is expertly crafted to provide robust data protection within your physical environment, ensuring that sensitive information remains secure even in the event of hardware failures.
• Nonreturn of Defective Hardware: A standout feature of this service is the ability for customers to retain defective hardware. This unique advantage prevents any potential exposure of critical data, allowing you to maintain control over your sensitive information.
• Peace of Mind: With the assurance of reliable service, organizations can concentrate on their core activities without the constant worry of compromising their data integrity.
• Fast and Reliable Response: Fortinet's service depot is renowned for its quick turnaround times, ensuring that you receive timely replacements and experience minimal downtime in your operations.
• One-Year Service Duration: This extended service renewal offers a full year of support, maximizing productivity and enabling your organization to swiftly respond to any hardware issues that may arise.

Technical Details of the Fortinet FortiCare Secure RMA Service

• Service Type: Extended Service Renewal
• Duration: 1 Year
• Data Protection: Nonreturn of defective hardware
• Service Level: Fast and reliable replacement service
• Compatible with: Fortinet products that utilize solid-state media

How to Install the Secure RMA Service

• Purchase the Service: Obtain the Fortinet FortiCare Secure RMA service through an authorized Fortinet partner or directly from Fortinet's website.
• Register Your Product: Ensure that your Fortinet product is registered in the Fortinet support portal to activate your service.
• Access RMA Process: In the event of hardware failure, initiate the RMA process through the Fortinet support portal, selecting the Secure RMA option.
• Receive Replacement Unit: Fortinet will ship a replacement unit directly to you, ensuring minimal disruption to your operations.
• Install Replacement Hardware: Follow the provided instructions to install the new hardware and ensure all configurations are restored securely.

Frequently Asked Questions

• What is the advantage of the Secure RMA service over standard RMA services? The Secure RMA service allows customers to retain defective hardware, which is crucial for maintaining the confidentiality of data stored on solid-state media.
• How quickly can I expect a replacement unit? Fortinet's service depot is equipped to provide a fast response, typically shipping replacement units swiftly to minimize downtime.
• Is the Secure RMA service available for all Fortinet products? This service is specifically designed for Fortinet products that utilize solid-state media and have non-field-replaceable components.
• How can I renew my Secure RMA service? Simply contact your Fortinet partner or log into the Fortinet support portal to renew your service before it expires.
• What should I do if I encounter issues during the installation of the replacement hardware? If you experience any challenges during installation, you can contact Fortinet support for guidance and assistance.