Fortinet FortiCare Secure RMA Service - Extended Service (Renewal) - 1 Year - Service

This 1-year renewal of Fortinet’s FortiCare Secure RMA Service is engineered for organizations that demand uncompromising protection of data throughout the device lifecycle. When you replace or return Fortinet equipment, sensitive configuration data stored on solid-state media can be at risk if not handled correctly. Fortinet’s Secure RMA service addresses this concern by providing a secure, standardized process for RMA handling, ensuring data integrity, confidentiality, and compliance while keeping your network running with minimal downtime. Designed for customers with strict requirements for protecting data within their physical environment, Secure RMA helps you stay in control of sensitive information as devices move through repair, replacement, or forwarding channels. By renewing this service, you maintain ongoing protection and support that aligns with enterprise security policies and regulatory expectations.

• Enhanced data protection during the RMA lifecycle: Fortinet’s Secure RMA emphasizes secure handling of devices that contain configuration data, reducing exposure risk from field replacements or transport.
• Non-removable media awareness and safeguards: Fortinet devices often store configuration information on solid-state media that is not easily removed in the field; Secure RMA is designed to preserve data confidentiality and prevent tampering throughout the return or exchange process.
• Compliant, documented processes: The service provides a repeatable, auditable RMA workflow that aligns with security best practices and helps meet internal and external compliance requirements.
• Operational continuity with renewal coverage: A 1-year extension keeps your Fortinet security posture uninterrupted, ensuring that device replacements or returns occur with minimal impact on network availability.
• Direct access to Fortinet support ecosystem: Secure RMA ties into Fortinet’s trusted service network, offering priority coordination, clear contact channels, and streamlined service escalation when needed.

Technical Details of Fortinet FortiCare Secure RMA Service - Extended Service (Renewal) - 1 Year - Service

• Service Type: FortiCare Secure RMA - Extended Service (Renewal)
• Term: 1 year renewal/extension of Secure RMA coverage
• Primary Benefit: Secure handling of devices containing configuration data during RMA, with emphasis on data protection and privacy
• Coverage Scope: Applies to Fortinet devices supported under FortiCare, with secure RMA processes applied to eligible exchanges or replacements
• Activation: Requires a valid FortiCare renewal and associated device serial numbers or SKUs; activation procedures follow Fortinet’s standard renewal workflow
• Restrictions: Specific terms, limitations, and eligible device models are defined in the official Fortinet/Synnex specifications for the corresponding SKU/UPC; consult your account representative for exact scope

How to install Fortinet FortiCare Secure RMA Service

Because Secure RMA is a service plan rather than a physical product, installation is focused on activation and enrollment rather than hardware setup. To activate or renew FortiCare Secure RMA and ensure your coverage is in place, follow these general steps:

• Verify eligibility: Confirm that your Fortinet device(s) and current contract are eligible for FortiCare Secure RMA renewal using your Fortinet account portal or your authorized distributor.
• Access Fortinet support portal: Log in to the Fortinet Support or FortiCare renewal dashboard with your account credentials.
• Enter device identifiers: Provide the serial numbers, SKUs, and any required renewal codes associated with your FortiCare contract.
• Select renewal option: Choose “Secure RMA Extension” or the equivalent renewal type for your devices, and confirm the term length (1 year).
• Confirm activation: Submit the renewal request and await confirmation from Fortinet support. You will receive documentation detailing your renewed coverage and service level expectations.

Once activated, the Secure RMA service integrates into your existing support framework. In the event a device requires replacement or repair, Fortinet’s secure processes apply to the RMA workflow, with emphasis on preserving data integrity and confidentiality during transit and handling. If you have specific regulatory or internal-security requirements, share them with your Fortinet account representative to ensure the renewal aligns with those criteria.

Frequently asked questions

• What is Fortinet FortiCare Secure RMA Service? It is a renewal-based service designed to protect data during the return, replacement, or repair of Fortinet devices. The Secure RMA approach addresses data security concerns associated with RMA workflows, especially for devices with non-removable or sensitive storage media.
• What does the 1-year renewal cover? The renewal extends the Secure RMA coverage for one year, ensuring continued access to secure RMA handling, streamlined processing, and ongoing data-protection protocols during device exchanges.
• Does Secure RMA guarantee data erasure? The service emphasizes secure handling of data within devices and during RMA operations. Exact data erasure or sanitization specifics may vary by SKU/UPC and deployment; consult Fortinet documentation or support for precise procedures related to your devices.
• Which devices are eligible? Fortinet devices covered under FortiCare and eligible for Secure RMA renewal are determined by your contract, SKU/UPC, and regional availability. Activation and eligibility details are provided through the Fortinet support portal or your distributor.
• How do I renew or activate Secure RMA? Renewal typically involves logging into the Fortinet FortiCare renewal portal, entering device identifiers, selecting the renewal option, and receiving confirmation from Fortinet support. If you require assistance, contact your authorized Fortinet partner or support channel.
• Is there any downtime associated with Secure RMA? The intention of Secure RMA is to minimize downtime by ensuring efficient handling and secure transport during replacements, but actual downtime depends on your incident severity and the RMA process timelines defined in your contract.

Note: This description blends general Fortinet FortiCare Secure RMA concepts with standard industry expectations for secure data handling during device returns. Exact features, terms, and coverage vary by SKU/UPC, region, and the terms of your FortiCare renewal. Always refer to the official Fortinet/Synnex specifications and your signed contract for precise details.