Fortinet FortiCare Secure RMA Service - Extended Service (Renewal) - 1 Year

The Fortinet FortiCare Secure RMA Service is a proactive, data-protective extension designed for environments where safeguarding sensitive configuration data is non-negotiable. Fortinet devices store critical configuration information on solid-state media that is not field-replaceable, which means the handling of a device during repair or replacement must be performed with careful attention to data security and integrity. This 1-year extended service (renewal) gives organizations a reliable, vendor-backed path to maintain operational continuity while preserving the confidentiality and integrity of their network configurations. With Secure RMA, you’re not just receiving a replacement unit; you’re enrolling in a comprehensive service that emphasizes secure data handling, rapid RMA processing, and continuous access to Fortinet’s trusted support ecosystem. Whether you’re managing a small branch office or a large enterprise deployment, FortiCare Secure RMA helps minimize downtime, reduce data exposure risk, and ensure your security posture remains intact throughout the lifecycle of your Fortinet investment.

• Enhanced data protection during repair and replacement: The service prioritizes secure handling of device data, reducing exposure risk when devices are shipped, opened, or returned for maintenance or replacement.
• One-year renewal coverage: Extend your Fortinet support horizon with a straightforward renewal that aligns with your hardware refresh cycles and maintenance budgets.
• Fast RMA processing and logistics support: Expect prioritized handling to minimize downtime, with streamlined RMA initiation, shipping, and recovery timelines to keep your network up-and-running.
• Firmware and configuration continuity: Fortinet’s secure RMA framework helps preserve essential configuration information and facilitates rapid re-deployment on replacement units, ensuring your security policies stay intact.
• Vendor-backed reliability and compliance: Leverage Fortinet’s established service standards, documentation, and support channels to maintain regulatory and internal compliance during device service events.

Technical Details of Fortinet FortiCare Secure RMA Service - Extended Service (Renewal) - 1 Year - Service

Service Type: Extended Service (Renewal) for Fortinet FortiCare Secure RMA. This is a one-year renewal designed to extend the secure RMA coverage for eligible Fortinet hardware and related components.

Duration: 1 year from the renewal activation date, with options to extend again in accordance with Fortinet’s FortiCare program terms.

Primary Benefit: Secure data handling during RMA events, including repair or replacement, with emphasis on protecting non-removable or sensitive configuration data stored on device media.

Support Coverage: Access to Fortinet’s technical support and RMA coordination services during the renewal window, enabling faster troubleshooting, escalation, and replacement workflows.

Eligibility: Renewal eligibility typically applies to existing Fortinet devices enrolled in the FortiCare program; confirm eligibility through your Fortinet account or authorized reseller during renewal.

Delivery and Activation: Service activation is completed through Fortinet’s service portal or your authorized Fortinet partner, with documentation that outlines the renewal period, terms, and coverage details.

Data Handling Emphasis: The Secure RMA framework emphasizes secure data disposal and careful handling of device media to prevent data remnants or leakage during the service process.

How to install Fortinet FortiCare Secure RMA Service

Activating or renewing FortiCare Secure RMA Service is designed to be straightforward and workflow-friendly for IT teams. While installation is not a traditional software install, enabling this service involves aligning your Fortinet assets with the FortiCare renewal process and coordinating with Fortinet or an authorized partner. Here are the typical steps you’ll follow to initiate or renew coverage:

• Verify eligibility and renewal window: Confirm that your Fortinet device is enrolled in FortiCare and that the renewal period is open according to your procurement timeline or maintenance schedule.
• Gather device identifiers: Collect the Fortinet device’s model, serial number, and, if required, the SKU or UPC used for the renewal record. This information helps ensure the correct service package is applied to the right hardware.
• Access the Fortinet service portal or partner portal: Use your Fortinet customer account or contact your authorized reseller to begin the renewal request. If you’re working with a partner, they may submit on your behalf.
• Submit renewal request and documentation: Provide the necessary details, including device identifiers, renewal term, and any escalation requirements. Attach any required proofs of purchase or proof of coverage if requested by Fortinet.
• Receive activation confirmation and terms: Fortinet or your partner will issue an activation notice, outlining the renewal term, coverage scope, and any service level expectations. Save this documentation for future reference.
• Prepare for service events: Maintain current contact details and ensure your logistics workflow can accommodate RMA processing, as Secure RMA emphasizes secure handling during repair or replacement.

Once activated, the FortiCare Secure RMA renewal is integrated into your existing support structure. You’ll benefit from Fortinet’s established service standards, with a focus on protecting data at every stage of the service lifecycle—whether your device is in transit, at a repair facility, or awaiting return to operation. This approach is especially valuable for organizations with sensitive configurations, regulated environments, or complex security policies that require a controlled and auditable RMA process.

Frequently asked questions

• What is Fortinet FortiCare Secure RMA Service? FortiCare Secure RMA Service is an extended service option designed to protect data and ensure secure handling during repair or replacement of Fortinet devices. It emphasizes secure data management, rapid RMA processing, and continuity of security configurations.
• What does the 1-year renewal cover? The 1-year renewal extends the Secure RMA coverage for eligible Fortinet hardware, providing ongoing access to priority RMA processing, support coordination, and secure handling during service events.
• Is data protected during the RMA process? Yes. The service focuses on secure data handling for devices with non-removable media or configuration data, reducing exposure risk when devices are shipped or serviced.
• How do I renew FortiCare Secure RMA? Renewal typically occurs through the Fortinet customer portal or via your authorized reseller. You’ll provide device identifiers and confirm renewal terms, after which activation is issued.
• Which devices are eligible? Eligibility generally applies to Fortinet hardware enrolled in the FortiCare program. Check with Fortinet or your partner to confirm specific model eligibility and renewal terms.
• What are the typical response times for Secure RMA? Fortinet aims for expedited RMA processing under the Secure RMA umbrella, reducing downtime during repair or replacement. Exact SLAs can vary by region and contract terms.
• How does this affect security policies during a service event? The service is designed to preserve configuration integrity and enable rapid re-deployment, helping to maintain your security posture while devices are serviced.