Fortinet FortiCare Secure RMA Service - Extended Service (Renewal) - 1 Year - Service

The Fortinet FortiCare Secure RMA Service is an essential solution for organizations that prioritize data security within their physical environments. Designed specifically for Fortinet products, this extended service not only enhances the protection of critical configuration data but also ensures seamless operations without the hassle of returning defective hardware. With a focus on reliability and efficiency, the Secure RMA Service is an invaluable resource for maintaining your Fortinet systems.

• Enhanced Data Security: The Secure RMA service protects sensitive configuration data by allowing customers to avoid the return of defective hardware, thus ensuring that data remains secure within their premises.
• Convenient and Efficient Replacement: This service provides a straightforward replacement procedure, ensuring that you can maintain operational efficiency without unnecessary delays.
• Fast Response Times: With a dedicated service depot, you can expect rapid and reliable support, minimizing downtime and keeping your systems running smoothly.
• One Year of Comprehensive Coverage: The renewal service lasts for one year, providing continuous peace of mind and confidence in your system’s performance during this period.
• Cost-Effective Solution: The Secure RMA service is designed to be a cost-effective option for organizations, allowing them to save money while ensuring high levels of service and support.

Technical Details of the Product

• Service Type: Extended Service (Renewal) - 1 Year
• Service Coverage: Secure RMA Service for Fortinet hardware
• Response Time: Fast and reliable response from a dedicated service depot
• Data Protection: Non-return of defective hardware to safeguard sensitive information

How to Install

To install the Fortinet FortiCare Secure RMA Service, follow these simple steps:

1. Purchase the Secure RMA Service renewal through your Fortinet partner or directly from Fortinet.
2. Once purchased, you will receive a confirmation and service activation details via email.
3. Make sure to register your service on the Fortinet support portal using the provided activation code.
4. In case of hardware failure, contact Fortinet support to initiate the Secure RMA replacement process.
5. Follow the instructions provided by the support team for seamless hardware replacement without returning the defective unit.

Frequently Asked Questions

1. What is the main benefit of the Secure RMA Service?

The primary benefit is enhanced data protection, as it allows you to keep defective hardware on-site, preventing any potential exposure of sensitive configuration data.

2. Is it necessary to return the defective hardware?

No, one of the key features of the Secure RMA Service is that you do not need to return the defective hardware, thus providing maximum security for your data.

3. How long does the service last?

The FortiCare Secure RMA Service is available for a duration of one year upon renewal.

4. What should I do if I experience hardware failure?

If you experience hardware failure, simply contact Fortinet support to initiate the RMA process and receive a replacement unit promptly.

5. Can I renew the service after one year?

Yes, you can renew the FortiCare Secure RMA Service annually to continue enjoying its benefits and ensure ongoing protection for your Fortinet products.