Fortinet FortiCare Secure RMA Service - Extended Service (Renewal) - 1 Year - Service

The Fortinet FortiCare Secure RMA Service is an indispensable solution for businesses that prioritize the integrity and security of their data within physical environments. This extended service renewal is crafted specifically to meet the needs of clients who have stringent data protection requirements. It guarantees a seamless way to maintain your Fortinet products while ensuring that your valuable information remains secure. With the Secure RMA service, customers receive peace of mind, knowing that their operational data is safeguarded during hardware replacements.

• Enhanced Data Security: The Secure RMA service guarantees that defective hardware does not need to be returned, thereby protecting sensitive configuration data stored on solid-state media.
• Peace of Mind: With a focus on confidentiality, this service ensures that your data stays within your premises, providing complete assurance against potential data breaches.
• Quick Replacement Service: The service comes with a fast, reliable, and cost-effective response from the service depot, minimizing downtime and keeping your systems operational.
• 1-Year Service Duration: Enjoy a full year of dependable service, allowing you to focus on your business while we take care of your hardware needs.
• Expert Support: Backed by a team of specialists, you will receive expert assistance throughout the service period, ensuring that any issues are resolved quickly and efficiently.

Technical Details of the Product

• Service Type: Extended Service Renewal
• Duration: 1 Year
• Service Model: Secure RMA
• Target Audience: Businesses with strict data protection requirements
• Response Time: Fast and reliable service depot response

How to Install

To take advantage of the Fortinet FortiCare Secure RMA Service, follow these simple steps:

1. Purchase the Secure RMA service renewal for your existing Fortinet hardware.
2. Register your service on the Fortinet support portal by entering your service contract number.
3. Once registered, you will receive confirmation and instructions for accessing support.
4. Contact Fortinet support when hardware issues arise, and provide details of the defective unit.
5. Follow the instructions provided by the support team to initiate the replacement process without returning the defective hardware.

Frequently Asked Questions

• Q1: What is Secure RMA service?
  A1: The Secure RMA service allows for the replacement of defective hardware without the need to return the faulty unit, ensuring that sensitive configuration data remains secure within your premises.
• Q2: How long does the service last?
  A2: The Fortinet FortiCare Secure RMA Service is offered as a 1-Year service duration, providing you with reliable support throughout the year.
• Q3: Who is this service best suited for?
  A3: This service is ideal for organizations that have strict data protection and security requirements, particularly those that utilize Fortinet products.
• Q4: What should I do if I experience hardware issues?
  A4: You can contact Fortinet support through the support portal and provide details about the defective hardware. They will guide you through the replacement process.
• Q5: Is there any additional support offered with this service?
  A5: Yes, customers will have access to expert support from Fortinet specialists throughout the service duration, ensuring any issues are quickly resolved.