Fortinet Hardware and Onsite Engineer and Priority RMA - 3 Year - Service

The Fortinet Hardware and Onsite Engineer and Priority RMA - 3 Year Service is designed to provide businesses with a robust solution for maintaining their network security infrastructure. This service package is not just about hardware support; it focuses on delivering comprehensive assistance that minimizes downtime and equips organizations with the tools needed to handle any technical setbacks efficiently. By ensuring your Fortinet hardware is consistently in peak condition, this service allows you to concentrate on your core business operations without the looming fear of unexpected failures.

• Comprehensive On-Site Support: Our service includes dedicated on-site support from certified engineers, ready to address any issues with your Fortinet hardware promptly. This proactive approach ensures that you maintain operational efficiency while minimizing system disruptions.
• Priority RMA Service: Enjoy unparalleled peace of mind with our Priority Return Merchandise Agreement (RMA) service. This feature expedites hardware replacements and repairs, allowing you to swiftly manage unforeseen mishaps and keep your network functioning smoothly.
• Fast Response Times: With a guaranteed 4-hour RMA response time, our service enhances your ability to recover quickly from hardware failures. This commitment significantly reduces potential downtime and supports continuous business operations.
• Three Years of Dependability: The Fortinet Hardware and Onsite Engineer and Priority RMA service spans 3 years, ensuring long-term support and reliability. This duration provides consistent technical assistance and proactive maintenance for your hardware.
• Predictable Total Cost of Ownership: This service allows for a more manageable budget by providing predictable costs. Businesses can allocate resources effectively without worrying about unexpected expenses related to hardware maintenance.

Technical Details of the Product

• Service Type: On-Site Technical Support
• Service Duration: 3 Years
• RMA Response Time: 4 Hours
• Included Features: On-site engineer support, Priority RMA service
• Target Audience: Businesses using Fortinet hardware solutions

How to Install

Installing the Fortinet Hardware and Onsite Engineer and Priority RMA Service is an easy-to-follow process. Just adhere to these steps:

1. Contact Fortinet or an authorized reseller to purchase the service.
2. Provide necessary details regarding your existing Fortinet hardware to assess compatibility.
3. Upon confirmation of the service, you will receive documentation outlining the terms and conditions.
4. Schedule an appointment for on-site support and installation with a qualified engineer.
5. During the appointment, the engineer will configure your hardware as required and guide you on how to utilize the RMA service for future support needs.

Frequently Asked Questions

• What is the duration of the service? The service duration is 3 years, providing long-term support for your Fortinet hardware.
• How fast is the RMA service? The RMA service ensures a response time of 4 hours, allowing for quick resolution of hardware issues.
• Is on-site support included in the service? Yes, on-site support from qualified engineers is included, ensuring immediate assistance when needed.
• How does the predictable total cost of ownership benefit my business? By utilizing this service, businesses can manage their budgets effectively without unexpected hardware maintenance costs.
• Can I contact Fortinet directly for support? Yes, Fortinet provides direct support to customers with this service, ensuring you receive timely assistance.