Fortinet Hardware and Onsite Engineer and Priority RMA - 5 Year - Service

Introducing the Fortinet Hardware and Onsite Engineer and Priority RMA - 5 Year - Service, a comprehensive support solution meticulously designed to ensure peace of mind and confidence in your network infrastructure. This service caters to businesses that depend heavily on robust IT systems, providing extensive features and benefits that are essential for seamless operations.

• Comprehensive Onsite Support: Our skilled engineers are readily available to provide onsite assistance, ensuring that your systems are operational and any issues are swiftly resolved to maintain optimal performance.
• Priority RMA Service: Enjoy a remarkable 4-hour response time for all return merchandise agreements (RMA), enabling quick replacements that minimize disruption to your operations and keep your business running smoothly.
• Extended 5-Year Coverage: Benefit from five years of dedicated service, ensuring continuous support and maintenance to maximize the life and efficiency of your Fortinet hardware.
• Dependable Efficiency: This Fortinet service is designed specifically for organizations that prioritize uptime and reliability, providing the assurance that your hardware is always backed by expert support.
• Peace of Mind: Empower your team to focus on your core business activities, knowing that your network infrastructure is well-protected and expertly managed by seasoned professionals.

Technical Details of the Product

• Service Type: Onsite Engineering and Priority RMA Response
• Response Time: 4-hour RMA service
• Service Duration: 5 years
• Target Users: Businesses utilizing Fortinet hardware
• Support Hours: 24/7 availability for urgent issues

How to Install

To initiate the Fortinet Hardware and Onsite Engineer and Priority RMA service, simply follow these steps:

1. Purchase the service through an authorized Fortinet reseller or partner.
2. Upon purchase, you will receive confirmation and access to your service details.
3. Contact Fortinet’s support team via the provided channels to register your hardware and service.
4. Coordinate with the onsite engineer for any setup or installation needs, ensuring that your network is configured for optimal performance.
5. Maintain regular communication with Fortinet to stay updated on any service changes or enhancements during your 5-year coverage.

Frequently Asked Questions

• What is included in the Fortinet Hardware and Onsite Engineer and Priority RMA service? This service includes onsite engineering support, priority RMA service with a 4-hour response time, and comprehensive coverage for 5 years to ensure maximum uptime and reliability for your Fortinet hardware.
• How does the RMA process work? In the event of hardware failure, simply contact Fortinet’s support for an RMA. They will initiate the process and arrange for a replacement unit to be delivered, typically within 4 hours, minimizing downtime.
• Is training provided with this service? While this service primarily focuses on hardware support and maintenance, Fortinet may offer additional training resources or consultations upon request.
• Can I renew the service after 5 years? Yes, you can renew the Fortinet Hardware and Onsite Engineer and Priority RMA service before the end of the 5-year period to continue receiving uninterrupted support and coverage.
• Who should I contact for support during the service period? For any support inquiries, you can reach out to Fortinet’s technical support team through their official contact channels provided at the time of service registration.