Description
Fortinet Hardware and Onsite Engineer and Priority RMA - 5 Year - Service Onsite Prma Svc
Experience total protection and confidence with a premium Fortinet support plan designed for mission-critical networks. Fortinet Hardware and Onsite Engineer and Priority RMA - 5 Year - Service Onsite Prma Svc delivers dependable efficiency, peace of mind, and rapid problem resolution by combining hardware coverage, on-site engineering expertise, and priority RMA processing into a single, scalable service. This program is built to minimize downtime, accelerate recovery, and keep your Fortinet devices operating at peak performance. Whether you’re protecting a small business, a large enterprise, or a distributed environment, this 5-year on-site service offers predictable budgeting and a clearly defined path to reliable security operations.
- Comprehensive 5-year coverage: A fixed-term service plan that encompasses on-site hardware support and RMA provisions, helping you plan expenses while protecting your Fortinet investment over the long term.
- On-site engineer support: Certified Fortinet technicians visit your location to install, configure, optimize, and troubleshoot devices, ensuring accurate deployment and faster issue resolution without requiring you to transport equipment.
- Priority RMA processing: Expedited replacement and streamlined RMA handling to minimize downtime when hardware failures occur, so your network stays productive with minimal disruption.
- Peace of mind with proven reliability: Features a Return Merchandise Authorization (RMA) framework, proactive maintenance options, and a clear service scope that reduces risk and anxiety over network security infrastructure.
- Downtime reduction and predictable budgeting: By combining on-site expertise, rapid replacements, and a defined term, this service helps your IT team forecast costs and limit business interruptions.
Technical Details of Fortinet Hardware and Onsite Engineer and Priority RMA - 5 Year - Service Onsite Prma Svc
- Service duration: 5-year coverage from activation, including on-site engineering visits and Priority RMA support for Fortinet hardware in scope.
- On-site engineer: Fortinet-certified professionals who perform installation, configuration, optimization, maintenance, and incident resolution at your location.
- Priority RMA: Expedited processing and replacement options to rapidly restore system availability after hardware failure or defect.
- Hardware coverage: Replacement parts and eligible devices under the plan to shorten repair times and reduce service gaps.
- Support scope: Combines on-site visits with remote assistance, depending on region and contract specifics, to deliver flexible, responsive care.
- Response times and SLA: On-site response and remediation are governed by the service agreement and regional terms, with faster options available under higher tiers.
how to install Fortinet Hardware and Onsite Engineer and Priority RMA - 5 Year - Service Onsite Prma Svc
To begin installation under this service, coordinate with your Fortinet partner, reseller, or Fortinet Support to validate eligibility and schedule the on-site engineer. Preparation is key: ensure your inventory lists include all Fortinet devices covered by the plan, confirm the physical locations of each appliance, and gather network diagrams and current configuration references. The on-site engineer will manage the hands-on activities needed to deploy, configure, and validate the Fortinet hardware in your environment.
Step-by-step guidance typically includes the following sequence. First, the on-site engineer arrives with the requisite hardware, replacement components, and configuration scripts, then conducts a device health check and confirms warranty status. Next, they install the Fortinet unit(s) in the appropriate rack or chassis, connect power, data, and management interfaces, and verify physical cabling and redundancy. After the hardware is physically integrated, the engineer implements the required security policies, VPN settings, and high-availability (HA) configurations per your security design and Fortinet best practices. They also ensure secure management access, time synchronization, logging, and proper backup procedures.
As part of the service, an RMA workflow can be initiated if replacement parts are needed. The engineer will guide you through firmware considerations, feature enablement, and licensing checks to guarantee that the device is fully functional and aligned with your security posture. Finally, a post-installation validation confirms connectivity, policy enforcement, threat prevention, and performance baselines. If remote monitoring is included, your team can benefit from proactive alerts and health dashboards that simplify ongoing maintenance and future upgrades.
Throughout the installation and ongoing operation, you’ll enjoy minimized downtime and rapid support responsiveness. The Fortinet Hardware and Onsite Engineer and Priority RMA service emphasizes dependable efficiency, fast issue resolution, and a smooth, predictable path to secure network operations. It’s designed to complement your existing security architecture and align with Fortinet’s best practices, ensuring your team can focus on core business initiatives while your network remains protected and available.
Frequently asked questions
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Q: What exactly does the 5-year Fortinet hardware and onsite engineer service include?
A: The service provides on-site Fortinet-certified engineers for installation, configuration, and maintenance, plus Priority RMA processing and hardware replacement coverage for the covered devices. It combines hands-on support with a defined term to ensure dependable uptime and predictable budgeting, along with access to remote assistance as needed.
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Q: Does the plan cover both hardware and software aspects of Fortinet deployments?
A: The plan primarily focuses on hardware coverage, on-site engineering, and RMA services. Software updates and licensing considerations are typically handled under separate Fortinet support agreements or specific contract terms. Your service contract will outline any software-related inclusions or obligations.
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Q: How fast is the on-site response time?
A: On-site response times are defined by the service contract and may vary by region and level of coverage. In general, the plan aims to minimize downtime through rapid dispatch of engineers and accelerated RMA processing where applicable.
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Q: What regions or locations are covered by the service?
A: Coverage depends on the contract and regional service availability. The plan is designed to support enterprise environments across multiple sites, with on-site personnel dispatched where available. Check your agreement for exact geographic coverage and any exclusions.
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Q: Can I combine this service with remote monitoring or other Fortinet support options?
A: Yes. Many customers pair on-site engineering and Priority RMA with remote monitoring and other Fortinet support offerings to create a comprehensive security operations framework. Your provider can tailor a bundle that fits your security posture, device fleet, and operational requirements.
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