Fortinet Hardware and Onsite Engineer Priority RMA - 3 Year - Service

If you're looking for an unmatched technical support solution for your Fortinet hardware, the Fortinet Hardware and Onsite Engineer Priority RMA - 3 Year Service is your ideal choice. Designed for businesses that prioritize minimal downtime and maximum performance, this comprehensive service ensures that your IT infrastructure is always operating at its best. With dedicated onsite engineers and an efficient Return Merchandise Agreement (RMA), you can have peace of mind knowing your hardware will receive top-notch support whenever needed.

• Priority Response Time: Experience an exceptional 4-hour service response time that guarantees quick and effective resolution of your technical issues.
• Onsite Support: Our dedicated onsite engineers are available to tackle hardware problems directly at your location, minimizing downtime and helping you maintain productivity.
• Comprehensive RMA Service: The service includes a streamlined Return Merchandise Agreement, making the process of hardware replacement and repair seamless and efficient.
• Durability and Longevity: With a 3-year service duration, you can ensure that your Fortinet hardware remains operational at peak efficiency, maximizing your investment over time.
• Technical Expertise: Benefit from the support of skilled engineers who specialize in Fortinet products, delivering expert solutions tailored to your unique needs.

Technical Details of the Product

• Service Type: Priority RMA with Onsite Engineering Support
• Response Time: 4 Hours
• Service Duration: 3 Years
• Support Availability: 24/7 access to technical help
• Return Merchandise Agreement: Comprehensive coverage for hardware returns and replacements

How to Install

To activate your Fortinet Hardware and Onsite Engineer Priority RMA service, follow these simple steps:

1. Purchase the service through an authorized Fortinet partner or reseller.
2. Receive confirmation of your service activation via email, which will include your unique service ID.
3. Keep your service ID handy, as it will be required when requesting support.
4. In the event of hardware failure, contact Fortinet's support line with your service ID to initiate an RMA request.
5. A technician will be dispatched to your location within 4 hours to provide support and resolve the issue.

Frequently Asked Questions

• What is the benefit of having an Onsite Engineer? Having an Onsite Engineer allows for immediate troubleshooting and resolution of hardware issues, significantly reducing downtime and ensuring your business operations continue smoothly.
• Is the RMA process complicated? No, the RMA process is streamlined for your convenience. With our included service, you will have dedicated support guiding you through the steps of returning or replacing hardware.
• What if I need support outside of regular business hours? Our Fortinet Hardware and Onsite Engineer Priority RMA service offers 24/7 access to technical support, ensuring you can get help whenever you need it.
• Does this service cover all Fortinet hardware? Yes, this service is designed to support a wide range of Fortinet hardware products. However, please verify with your reseller or Fortinet support for specific device coverage.
• What happens after the 3-year service term? At the end of the 3-year term, you can renew your service or choose to upgrade to additional or enhanced support plans depending on your business needs.