Fortinet Hardware and Onsite Engineer Priority RMA - 3 Year - Service

If you're seeking a reliable and efficient technical support solution for your Fortinet hardware, look no further than the Fortinet Hardware and Onsite Engineer Priority RMA - 3 Year Service. This service is designed specifically for businesses that demand minimal downtime and maximum performance from their IT infrastructure. With dedicated onsite engineers and a comprehensive Return Merchandise Agreement, you can enjoy peace of mind knowing that your hardware will be supported every step of the way.

• Priority Response Time: Experience an unparalleled 4-hour service response time, ensuring that your technical issues are addressed quickly and effectively.
• Onsite Support: Our dedicated onsite engineers are available to resolve hardware issues directly at your location, minimizing downtime and maintaining productivity.
• Comprehensive RMA Service: Included in the service is a Return Merchandise Agreement (RMA), which streamlines the process of hardware replacement and repair.
• Durability and Longevity: With a service duration of 3 years, you can ensure your Fortinet hardware operates at peak efficiency for an extended period, maximizing your investment.
• Technical Expertise: Benefit from the support of skilled engineers who are well-versed in Fortinet products, providing you with expert solutions tailored to your specific needs.

Technical Details of the Product

• Service Type: Priority RMA with Onsite Engineering Support
• Response Time: 4 Hours
• Service Duration: 3 Years
• Support Availability: 24/7 access to technical help
• Return Merchandise Agreement: Comprehensive coverage for hardware returns and replacements

How to Install

To activate your Fortinet Hardware and Onsite Engineer Priority RMA service, follow these simple steps:

1. Purchase the service through an authorized Fortinet partner or reseller.
2. Receive confirmation of your service activation via email, including your unique service ID.
3. Keep your service ID handy; it will be required when requesting support.
4. In the event of hardware failure, contact Fortinet's support line with your service ID to initiate an RMA request.
5. A technician will be dispatched to your location within 4 hours to provide support and resolve the issue.

Frequently Asked Questions

• What is the benefit of having an Onsite Engineer?
  Having an Onsite Engineer allows for immediate troubleshooting and resolution of hardware issues, significantly reducing downtime and ensuring your business operations continue smoothly.
• Is the RMA process complicated?
  No, the RMA process is streamlined for your convenience. With our included service, you have dedicated support guiding you through the steps of returning or replacing hardware.
• What if I need support outside of regular business hours?
  Our Fortinet Hardware and Onsite Engineer Priority RMA service provides 24/7 access to technical support, so you can get help whenever you need it.
• Does this service cover all Fortinet hardware?
  Yes, this service is designed to support a wide range of Fortinet hardware products. However, please verify with your reseller or Fortinet support for specific device coverage.
• What happens after the 3-year service term?
  At the end of the 3-year term, you can renew your service or choose to upgrade to additional or enhanced support plans depending on your business needs.