Fortinet Hardware and Onsite Engineer Priority RMA - 3 Year - Service

FortinetSKU: 9154620

Price:
Sale price$1,205.24

Description

Fortinet Hardware and Onsite Engineer Priority RMA - 3 Year - Service

Experience unparalleled security uptime and expert hands-on support with Fortinet Hardware and Onsite Engineer Priority RMA for three years. designed to minimize disruption and maximize performance for mission-critical networks, this service combines hardware replacement with on-site engineering, rapid RMA processing, and proactive problem resolution to keep your Fortinet devices operating at peak efficiency.

  • On-site engineering support: Fortinet-certified engineers visit your location to diagnose, configure, and verify hardware replacements, ensuring that complex issues are resolved quickly and correctly with minimal downtime.
  • Priority RMA processing: Receive expedited handling for hardware failures, streamlined authorization, and rapid dispatch of replacement equipment to keep your network online when it matters most.
  • Three-year coverage: A comprehensive, long-term service plan that extends beyond standard warranties, providing ongoing access to technical expertise and on-site assistance throughout the entire term.
  • RMA-enabled peace of mind: The included Return Merchandise Authorization (RMA) process simplifies returns and exchanges, reducing administrative overhead and accelerating problem resolution.
  • Downtime minimization: On-site support is designed to limit downtime to the absolute minimum by combining rapid hardware replacement with hands-on engineering and immediate remote troubleshooting when appropriate.

Technical Details of Fortinet Hardware and Onsite Engineer Priority RMA - 3 Year - Service

  • Service Type: Fortinet Hardware and Onsite Engineer Priority RMA
  • Duration: 3 years
  • Support Coverage: On-site engineering visits, hardware replacement, remote troubleshooting, and priority case handling
  • RMA Eligibility: Includes Return Merchandise Authorization (RMA) processing to authorize and facilitate hardware exchanges
  • Compatibility: Applicable to Fortinet security hardware within the scope of the service agreement, with on-site engineering tailored to supported devices
  • Response and Resolution: On-site visits paired with remote support to streamline issue diagnosis and restoration of service

How to install Fortinet Hardware and Onsite Engineer Priority RMA - 3 Year - Service

Activating and leveraging this service is straightforward and designed to integrate with your existing Fortinet deployment. Follow these steps to ensure a smooth onboarding and optimal performance during the term of the contract:

  1. Verify eligibility and product details: Confirm that your Fortinet devices are covered under the 3-year Priority RMA service and gather serial numbers, model identifiers, and current firmware versions for reference.
  2. Submit service enrollment: Work with your Fortinet account administrator or authorized reseller to enroll the devices into the Priority RMA program, attaching documentation that confirms ownership and coverage.
  3. Schedule the initial on-site assessment: Coordinate with a Fortinet-certified engineer to plan an on-site visit that aligns with your maintenance window and business needs. Prepare a concise issue summary to help the engineer focus on critical areas.
  4. Prepare for hardware replacement: If the service scope includes hardware replacement, ensure proper access, power management, and backup procedures are in place. Have network diagrams and relevant configuration backups ready for the engineer.
  5. On-site visit and validation: The engineer performs hardware inspection, replacement as required, configuration verification, and functional testing. Remote support can be used in parallel to speed up issue resolution and confirm service continuity.
  6. Post-install review and documentation: After the on-site activity, document the actions taken, restore baseline configurations if needed, and confirm that all services are running optimally. Schedule any follow-up checks as recommended by the engineer.

Frequently asked questions

  • What is included in the Fortinet Hardware and Onsite Engineer Priority RMA - 3 Year - Service?
    The service combines on-site engineering visits with Priority RMA processing for Fortinet hardware, plus a three-year coverage window. It includes hardware replacement, on-site support, remote troubleshooting, RMA handling, and proactive problem resolution to minimize downtime.
  • What does “Priority RMA” mean?
    Priority RMA means faster authorization and dispatch of replacement hardware when a covered fault is identified, intended to shorten downtime and accelerate restoration of service.
  • Is remote support included?
    Yes. In addition to on-site visits, remote troubleshooting and engineering assistance are included to resolve issues efficiently and guide on-site technicians when needed.
  • How long does the service last?
    The service provides three years of coverage from the start date of enrollment, during which eligible Fortinet hardware and on-site engineering support are available to you.
  • How do I activate or enroll in this service?
    Enrollment is typically completed through your Fortinet account administrator or authorized reseller. You will provide device details, proof of ownership, and service preferences to set up the Priority RMA terms for your environment.
  • What happens in the event of a hardware failure?
    If a covered device experiences a hardware fault, you can initiate an RMA request. An on-site Fortinet engineer will be scheduled to diagnose, replace the faulty component or device, verify operation, and confirm restoration of services backed by remote support as needed.

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