Fortinet Premium Support - 3 Year - Service

Fortinet Premium Support - 3 Year - Service is an essential solution for businesses that rely on Fortinet devices to ensure their networks are secure and operational. This premium service is designed to provide comprehensive assistance and rapid responses to technical issues, allowing your organization to maintain productivity and efficiency without interruptions. With 24x7x365 support, you can rest assured that your systems are monitored and managed continuously, making it ideal for organizations that require unwavering reliability.

• Comprehensive 24x7x365 Support: Enjoy peace of mind with round-the-clock assistance, ensuring your security infrastructure is always monitored and managed.
• Rapid Response Times: Experience a one-hour response for critical issues, and next business-day support for non-critical problems, minimizing downtime and maintaining business continuity.
• Predictable Cost of Ownership: Benefit from a fixed service duration of 3 years, allowing for predictable budgeting and a clearer understanding of your support costs over time.
• Expert Phone Support: Gain immediate help from knowledgeable support agents who are ready to assist with any mishaps, enabling you to resolve issues quickly and effectively.
• Maximized System Maintenance: Keep your Fortinet devices optimally maintained, ensuring you leverage the full capabilities of your security solutions to protect your organization.

Technical Details of Fortinet Premium Support

• Service Duration: 3 Years
• Support Type: 24x7x365
• Critical Issue Response Time: 1 Hour
• Non-Critical Issue Response Time: Next Business Day
• Phone Support: Available for all customers

How to Install Fortinet Premium Support

To activate your Fortinet Premium Support service, follow these simple steps:

1. Purchase the Fortinet Premium Support service for your device through an authorized reseller or directly via Fortinet.
2. Receive your support activation key via email.
3. Log in to your Fortinet support account on the Fortinet portal.
4. Navigate to the “Licensing” section and enter your activation key.
5. Confirm the activation, and your Premium Support will be automatically applied to your device.

Frequently Asked Questions

• What does Fortinet Premium Support cover? Fortinet Premium Support covers 24x7 technical assistance, rapid response to critical and non-critical issues, and access to expert phone support to help resolve any problems that may arise.
• How do I know if I need Premium Support? If your organization relies heavily on Fortinet devices for security and operational continuity, and you require immediate assistance for technical issues, then Premium Support is highly recommended.
• What is the difference between critical and non-critical issues? Critical issues are those that significantly impact your organization's operations and may pose a security risk, while non-critical issues are less urgent and can typically wait for next business day resolution.
• Can I extend my Premium Support after the initial 3 years? Yes, you can renew or extend your Premium Support service upon the expiration of the initial 3-year term, ensuring continued coverage and assistance for your Fortinet devices.
• Is phone support available in multiple languages? Yes, Fortinet offers phone support in various languages, depending on the region and the availability of support staff. Make sure to specify your language preference when you contact support.