Fortinet Premium Support - 3 Year - Service

If you're seeking top-tier support for your Fortinet devices, look no further than the Fortinet Premium Support - 3 Year - Service. Designed specifically for organizations reliant on robust cyber security, FortiCare Premium ensures your devices are continually supported with unrivaled reliability. With 24/7 availability, this service is tailored to deliver peace of mind, helping you manage security incidents effectively and efficiently. Experience enhanced operational performance and security with our dedicated support services.

• 24x7x365 Availability: Enjoy round-the-clock support, ensuring that you have access to expert assistance whenever you need it, regardless of the time or day.
• One-Hour Response for Critical Issues: Get immediate assistance for critical issues, minimizing downtime and maintaining the integrity of your network.
• Next Business Day Response for Non-Critical Issues: Non-critical issues are addressed promptly, ensuring that your systems remain optimized without prolonged disruptions.
• Predictable Total Cost of Ownership: With a clear service cost over three years, you can budget effectively and avoid unexpected expenses associated with IT support.
• Phone Support Service: Benefit from direct access to knowledgeable support staff who can guide you through technical challenges and troubleshoot any mishaps that may arise.

Technical Details of Fortinet Premium Support

• Service Duration: 3 Years
• Support Type: Premium Support
• Response Time for Critical Issues: 1 Hour
• Response Time for Non-Critical Issues: Next Business Day
• Availability: 24/7/365

How to Install Fortinet Premium Support

To activate your Fortinet Premium Support service, please follow these steps:

1. Purchase the Fortinet Premium Support service from an authorized reseller or directly from Fortinet.
2. Upon purchase, you will receive a confirmation email along with your service activation code.
3. Log in to your Fortinet support account or create a new account if you do not already have one.
4. Navigate to the ‘Support Services’ section and enter your activation code to link the support service to your Fortinet devices.
5. Once activated, you will have immediate access to all features included in the Premium Support package.

Frequently Asked Questions

What types of issues does Fortinet Premium Support cover?

Fortinet Premium Support covers both critical and non-critical issues related to your Fortinet devices, ensuring comprehensive assistance for various technical challenges.

How quickly can I expect a response?

For critical issues, you will receive a response in one hour. Non-critical issues are addressed by the next business day, ensuring timely support.

Is the service available during holidays?

Yes, Fortinet Premium Support is available 24/7, including holidays. You can always count on us for assistance.

Can I extend my Premium Support service after three years?

Yes, you can renew your Premium Support service after the three-year period to continue receiving uninterrupted support for your Fortinet devices.

Do I need to purchase a separate support plan for each device?

Yes, each device will require its own Premium Support plan unless specified otherwise in bulk purchase agreements.