Hewlett Packard Enterprise Aruba Foundation Care Exchange Service (1 Year)

The Hewlett Packard Enterprise Aruba Foundation Care Exchange Service is a remote support solution designed to maximize the availability of your IT infrastructure. With 1 year of coverage, it pairs expert HPE resources with your team to quickly resolve hardware and software issues across Aruba networking environments and related HPE devices.

• Maximized uptime: Remote hardware and software support from HPE engineers helps prevent and resolve issues before they impact users.
• Fast issue resolution: Proactive monitoring and rapid problem diagnosis accelerate repairs and minimize downtime.
• Collaborative service model: HPE technical resources work with your IT team to resolve problems quickly and effectively.
• Comprehensive coverage: Includes both hardware and software support for Aruba/network devices within the scope of the Foundation Care Exchange program.
• Simple activation and onboarding: Easy activation with HPE or an authorized partner, with onboarding to the secure support portal.

Technical Details of Hewlett Packard Enterprise Aruba Foundation Care Exchange Service

• Service Type: Foundation Care Exchange (FC Exchange)
• Coverage: 1 year
• Support Scope: Remote hardware and software assistance
• Vendor: Hewlett Packard Enterprise (HPE) / Aruba
• Primary Benefit: Increased infrastructure availability and faster resolution of issues

How to install Hewlett Packard Enterprise Aruba Foundation Care Exchange Service

Activation steps are straightforward and designed to integrate with your existing IT workflow. Step 1 — verify eligibility for Foundation Care Exchange on your Aruba and HPE devices. Step 2 — activate the service through HPE or an authorized partner. Step 3 — provide your account details and a current inventory of covered devices, including serial numbers where applicable. Step 4 — confirm the service start date and escalation contacts. Step 5 — complete onboarding to the HPE support portal to enable remote monitoring and service exchanges.

Frequently asked questions

• What is Foundation Care Exchange? Foundation Care Exchange is a remote support service from HPE that combines hardware and software assistance to improve availability and reduce downtime across your Aruba network and related HPE devices.
• How long does the coverage last? The standard term is 1 year from service activation.
• What devices are eligible? Eligible Aruba networking devices and supported HPE hardware/software covered under the Foundation Care Exchange program.
• Is on-site support included? The description focuses on remote support; on-site service may be available as an add-on or through another HPE service level agreement.
• How do I activate the service? Activation is completed through HPE or an authorized partner, followed by onboarding to the HPE support portal for access to remote support and exchange services.