Hewlett Packard Enterprise HPE 1-Year Pointnext Tech Care Basic with Defective Media Retention (DMR) for DL560 Gen8 Service

Protect your investment in HPE DL560 Gen8 with a maintenance and support plan designed to keep your critical workloads online. HPE Pointnext Tech Care Basic with Defective Media Retention provides post-warranty coverage, on-site response, and comprehensive parts-and-labor support. This service is tailored to deliver predictable maintenance costs, fast response times, and practical protection for your data center infrastructure.

This program blends enterprise-grade service with practical usability, offering Defective Media Retention so you can manage failed drives without losing track of your data assets. The 9x5 coverage with Next Business Day on-site support helps minimize downtime for DL560 Gen8 servers, enabling your IT teams to plan maintenance windows more effectively. By pairing a straightforward maintenance package with reliable on-site responses, HPE Pointnext Tech Care Basic empowers organizations to sustain performance, reduce operational risk, and extend the life of essential hardware.

Designed for the DL560 Gen8 ecosystem, this plan aligns with HP’s rigorous service standards while remaining accessible for businesses seeking solid protection without the complexity or cost of higher-tier options. With Parts and Labor warranty included, you can rest assured that both components and labor are covered, simplifying budgeting and procurement. For teams managing multiple servers or a mixed fleet, Tech Care Basic provides a scalable, predictable support option that keeps your data center running smoothly while you focus on strategic initiatives like virtualization, modernization, and workload optimization.

• Comprehensive 1-year post-warranty coverage: Access reliable, technician-led support designed to stabilize costs and preserve service levels after the warranty period ends.
• Defective Media Retention (DMR): If a drive fails, keep the defective media for secure analysis, audits, or replacement planning—without surrendering control of the data-bearing component.
• On-site, next-business-day response: 9x5 coverage with rapid on-site engineer arrival the next business day to limit downtime and accelerate repairs.
• Parts and labor warranty included: Covers replacement parts and labor, reducing unexpected maintenance expenses and simplifying service management.
• Optimized for DL560 Gen8 servers: Specifically aligned with the DL560 Gen8 hardware, ensuring compatibility, streamlined service workflows, and minimal disruption to operations.

Technical Details of Hewlett Packard Enterprise HPE 1-Year Pointnext Tech Care Basic with Defective Media Retention for DL560 Gen8 Service

• Service type: HPE Pointnext Tech Care Basic with Defective Media Retention
• Coverage scope: Post-warranty, 1 year
• Response time: Next business day on-site visits
• Service hours: 9x5 (standard business hours)
• Delivery model: On-site service at customer location
• Inclusions: Parts and labor warranty for covered components
• Supported hardware: HPE ProLiant DL560 Gen8 servers

how to install Hewlett Packard Enterprise HPE 1-Year Pointnext Tech Care Basic with Defective Media Retention for DL560 Gen8 Server

Activating this service is straightforward and designed to integrate with your existing asset management and support workflows. Follow these general steps to enroll and ensure your DL560 Gen8 server is covered by Tech Care Basic with Defective Media Retention.

• Step 1: Verify eligibility and collect device details (DL560 Gen8 server model, serial number, and current warranty/entitlement information).
• Step 2: Contact your HPE Pointnext representative or authorized reseller to initiate enrollment and confirm service availability in your region.
• Step 3: Provide the necessary identifiers (SKU or UPC when applicable) and confirm the service start date, coverage window, and on-site preferences (location and access).
• Step 4: Review and accept the terms of Defective Media Retention, including procedures for handling and returning or retaining defective media as required by your data policies.
• Step 5: Schedule the activation with a qualified technician or HPE consultant who will coordinate with your IT team to finalize the service setup and ensure the DL560 Gen8 is registered in the service catalog.

Once activated, you’ll gain access to the HPE Pointnext support ecosystem, including service request portals, case management, and documentation that outlines coverage, response times, and escalation paths. The enrollment process is designed to be efficient, minimizing downtime during transition from standard warranty to Tech Care Basic. If you operate a larger data center, you may appreciate the clarity and predictability this plan provides, enabling better budgeting and resource planning for maintenance cycles and component refreshes.

Frequently asked questions

• What is Defective Media Retention (DMR) and why is it included? DMR allows you to retain the defective media (such as a failed hard drive) so you can conduct analyses, maintain records for compliance, and manage data-handling workflows without surrendering the media or compromising data security.
• What does 9x5 Next Business Day on-site mean? Service is available during standard business hours (9 AM to 5 PM). If a service request is issued, a technician is dispatched to your site and arrives by the next business day to address the issue, subject to parts availability and scheduling.
• Is this plan suitable after warranty ends? Yes. HPE Pointnext Tech Care Basic with DMR is designed as a post-warranty service option that helps maintain service levels for DL560 Gen8 servers with a predictable cost structure.
• Which hardware is supported? The plan is specifically tailored for HPE ProLiant DL560 Gen8 servers; other models may require different service packages or tiers.
• Can I upgrade to faster response times or additional coverage? Upgrades and premium support options may be available through your HPE representative. Options such as 24x7 coverage or accelerated response can be discussed to match your uptime requirements.
• How do I enroll and what information is required? Enrollment typically requires the server model (DL560 Gen8), serial number, current warranty/entitlements, and region. Your HPE Pointnext contact or reseller will guide you through the enrollment steps and confirm coverage details.