Hewlett Packard Enterprise HPE 1y Pw Tc Bas Wdmr Dl560 Gen9 Wov Svc

Elevate your enterprise server reliability with Hewlett Packard Enterprise HPE 1y Pw Tc Bas Wdmr Dl560 Gen9 Wov Svc—a purpose-built post-warranty support contract designed for high-demand DL560 Gen9 configurations. This offering combines HPE Pointnext Tech Care Basic with Defective Media Retention (DMR) to deliver predictable coverage, rapid on-site response, and the assurance of expert technical care when you need it most. Ideal for data centers prioritizing uptime, data integrity, and cost control, this service plan aligns maintenance with your operational calendar while safeguarding critical workloads.

• Comprehensive on-site hardware support under HPE Pointnext Tech Care Basic with Defective Media Retention (DMR), tailored for post-warranty DL560 Gen9 deployments to minimize downtime and maximize uptime.
• Defective Media Retention included, enabling you to retain failed drives for inspection, forensics, or disposition decisions without delaying service, replacement parts, or on-site repair efforts.
• 1-year coverage with clear, predictable pricing and a straightforward renewal path, giving your IT budget stability while maintaining access to engineering-grade diagnostics and proactive maintenance.
• 9x5 business-hours support with Next Business Day on-site response, ensuring rapid escalation and timely hardware remediation aligned with typical data-center maintenance windows.
• Parts and labor are included, delivering a complete maintenance package that covers both the cost of components and the labor required to restore or upgrade hardware to full operation.

Technical Details of Hewlett Packard Enterprise HPE 1y Pw Tc Bas Wdmr Dl560 Gen9 Wov Svc

• Service Type: HPE Pointnext Tech Care Basic with Defective Media Retention (DMR)
• Coverage Term: Post-warranty, 1 year
• Support Hours: 9x5, Next Business Day on-site response
• Inclusions: On-site maintenance, parts and labor
• Platform/Target Hardware: Hewlett Packard Enterprise ProLiant DL560 Gen9 servers
• SKU/UPC: Not provided in the current detail set

how to install Hewlett Packard Enterprise HPE 1y Pw Tc Bas Wdmr Dl560 Gen9 Wov Svc

This product is a service contract rather than software or hardware that requires traditional installation. Activation and enrollment steps are straightforward and designed to minimize friction for enterprise customers. To activate or configure this service, follow these steps:

• Verify your DL560 Gen9 server’s serial number and model designation to ensure proper contract alignment with the hardware.
• Confirm the service agreement is linked to the correct SKU/contract for your device and data center environment.
• Submit the activation request through your HPE account, your authorized channel partner, or your organization’s procurement contact.
• Specify preferred contact points and 9x5 support windows to optimize on-site scheduling and communications with HPE technicians.
• Maintain your service order number and purchase details for renewals, claims, or future changes in coverage as your data center evolves.

Frequently asked questions

• Q: What does HPE Pointnext Tech Care Basic with Defective Media Retention include?

  A: It provides on-site hardware support for DL560 Gen9 servers with a 1-year term on post-warranty coverage, 9x5 support hours, Next Business Day on-site response, and Defective Media Retention to hold failed drives while replacements are arranged. Parts and labor are included to ensure quick restoration of service.

• Q: What is Defective Media Retention (DMR) and why is it valuable?

  A: DMR is a policy element that allows you to retain defective or failed storage media for inspection, forensics, or auditing purposes. This can aid in investigations, compliance, and asset disposition decisions while service work proceeds, helping you maintain data integrity and governance without delaying repairs.

• Q: How long does coverage last and when does it start?

  A: The plan provides a 1-year term that starts upon activation. It is described as post-warranty coverage, designed to bridge the gap after standard hardware warranties expire, with continued access to on-site support and parts replacement.

• Q: Which hardware does this service apply to?

  A: This service is targeted at Hewlett Packard Enterprise ProLiant DL560 Gen9 servers and compatible DL560 Gen9 configurations, ensuring support coverage is aligned with the specific platform used in your data center.

• Q: How do I activate or renew this service?

  A: Activation generally involves submitting a service enrollment through your HPE account or authorized channel partner, providing device details, and selecting the preferred service window. Renewals are managed through the same channels and typically align with your hardware lifecycle and budget goals.

• Q: What if I need service outside 9x5 hours or require faster response?

  A: The standard offering provides 9x5 coverage with Next Business Day on-site response. For more extensive or urgent needs, you may explore higher-tier HPE support options or custom arrangements with your sales or channel partner to meet extended coverage requirements.