Hewlett Packard Enterprise HPE 1-Year Pw Tc Bas Wdmr Se 1660/1860 Svc — Tech Care Basic with Defective Media Retention

Overview: Protect your critical Hewlett Packard Enterprise infrastructure beyond the manufacturer’s warranty with the HPE Pointnext Tech Care Basic plan. This 1-year post-warranty service offers on-site maintenance, parts and labor coverage, and the Defective Media Retention option to keep data center operations resilient. Specifically designed to support HPE 1660 and 1860 service-facing environments, this plan is built for businesses that demand rapid response, predictable costs, and minimal downtime for their essential hardware. With a 9x5 coverage window and Next Business Day on-site support, organizations can keep their workloads online while technicians diagnose and repair issues on location.

• Comprehensive post-warranty coverage with rapid on-site support: This 1-year maintenance contract extends protection beyond the original factory warranty, delivering on-site service during standard business hours and a guaranteed Next Business Day response. Your hardware stays protected, maintenance is scheduled to minimize disruption, and your IT teams can plan around predictable service outcomes rather than unexpected repair bills.
• Defective Media Retention option to support data center workflows: The plan includes Defective Media Retention, allowing you to retain failed drives for investigation or replacement planning. This feature facilitates asset management, data recovery analysis, and orderly hardware refresh cycles without losing track of components that have already failed.
• Parts and labor included for rapid restoration: The coverage encompasses both parts and labor, ensuring technicians can complete repairs on-site without additional cost to your organization. By eliminating surprising maintenance fees, the plan helps you control total cost of ownership while keeping critical components running smoothly.
• 9x5 support with Next Business Day on-site response: Designed for enterprise environments, this plan prioritizes timely assistance during business days. If a hardware fault arises, you’ll benefit from a scheduled on-site visit by qualified technicians the next business day, reducing downtime and preserving service levels for your applications.
• Ideal for 1660/1860 service family devices and mission-critical workloads: Tailored to Hewlett Packard Enterprise systems in the 1660/1860 family, this Tech Care Basic plan aligns with enterprise IT needs—delivering dependable hardware maintenance for servers, storage, and related infrastructure that power essential business operations.

Technical Details of Hewlett Packard Enterprise Hpe 1y Pw Tc Bas Wdmr Se 1660/1860 Svc

• Technical specifications for this specific service plan are not provided in the current source data. For precise metrics such as coverage scope, supported components, response time commitments, and service level details, please refer to the official specification sheet using the relevant UPC or SKU from HP/HPE.

How to Install Hewlett Packard Enterprise Hpe 1y Pw Tc Bas Wdmr Se 1660/1860 Svc

This offering is a service contract rather than a physical product that requires installation. Activation and enrollment are handled through your Hewlett Packard Enterprise account representative or authorized reseller. To get started with HPE Pointnext Tech Care Basic for your 1660/1860 hardware, follow these steps:

• Contact your HPE account manager or approved reseller to attach the Tech Care Basic with Defective Media Retention to the target device or system.
• Provide the device details, serial numbers, and SKU to ensure accurate coverage mapping to your 1660/1860 environment.
• Confirm the service level, including 9x5 coverage and Next Business Day on-site response, so that scheduling aligns with your operational windows.
• Receive a service activation confirmation, including access to support portals, escalation contacts, and the process for requesting an on-site visit in the event of a hardware issue.
• Keep documentation handy for audits and future renewals, ensuring a smooth transition when extending or upgrading coverage beyond the initial 1-year period.

Frequently asked questions

• What does HPE Pointnext Tech Care Basic with Defective Media Retention cover? It provides post-warranty hardware maintenance for a 1-year term, including parts and labor, on-site support during business hours, and the option to retain defective media for inspection or replacement planning to minimize downtime.
• What is Defective Media Retention? This feature allows you to retain a failed drive or defective component for investigative or replacement purposes, aiding in asset management and data-center workflow continuity.
• What are the service levels and response times? The plan offers 9x5 coverage with Next Business Day on-site support, meaning a qualified technician is scheduled to arrive on-site by the next business day after a service request is opened, during standard business hours.
• Is this plan compatible with 1660/1860 devices? Yes. The service is designed to extend protection for Hewlett Packard Enterprise devices in the 1660/1860 service family, helping maintain performance and availability beyond the initial warranty.
• How do I activate or renew this service? Activation occurs through your HPE account manager or authorized reseller. You’ll receive a formal service contract outlining coverage details, contact points, and how to request on-site service when issues arise.