HPE Pointnext Tech Care Critical with Defective Media Retention for ML350 – 1 Year On-site

Protect your Hewlett Packard Enterprise ML350 investment with a robust, business-strength service contract that keeps your critical workloads running smoothly even after the standard warranty expires. HPE Pointnext Tech Care Critical with Defective Media Retention (DMR) is a post-warranty, one-year on-site maintenance plan that combines rapid response, comprehensive parts and labor coverage, and the added assurance of defective media retention. This service is designed for enterprises that demand highly available infrastructure, where downtime translates to lost revenue and reduced productivity. Whether you are running mission-critical databases, virtualization clusters, or dense application environments, this offering provides proactive coverage, targeted support, and the peace of mind that comes from knowing qualified HP technicians are ready to help around the clock. By choosing this plan, you align your ML350 with HPE’s global service network, ensuring consistent service quality across sites, predictable costs, and faster restoration times during critical incidents.

• Unmatched uptime with 24 x 7 x 6 on-site support: This service delivers around-the-clock access to expert technicians and a six-hour on-site response in many regions, helping you minimize downtime during peak business periods and after-hours emergencies. The rapid on-site intervention reduces mean time to repair (MTTR) and keeps critical workloads online when you need them most.
• Defective Media Retention (DMR) for data assurance: In the event of a drive failure, the DMR feature enables retention of defective media for forensic analysis, compliance reviews, or data recovery planning while replacement drives are deployed, helping you navigate regulatory requirements and maintain data integrity throughout the recovery process.
• Comprehensive parts and labor coverage: The plan covers eligible replacement parts and on-site labor, shielding your IT budget from unexpected maintenance costs while ensuring that critical components—drives, controllers, power supplies, and essential interfaces—are restored to full functionality quickly and reliably.
• Post-warranty protection tailored to ML350: Specifically designed for HP ProLiant ML350 servers, this warranty extension preserves service-level commitments beyond the original factory term, safeguarding performance, stability, and the long-term value of your ML350 deployment.
• Expert support from HP Pointnext with global reach: Leverage the knowledge of certified HP technicians who specialize in ML350 architecture, firmware and hardware interoperability, and HP’s proactive service tools. The global network ensures consistent service standards whether you’re running a single rack in a regional data center or a multi-site enterprise environment.

Technical Details of HPE Pointnext Tech Care Critical with Defective Media Retention for ML350

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to install HPE Pointnext Tech Care Critical with Defective Media Retention

Because this is a service contract rather than a traditional hardware installation, activation and scheduling are handled by HP’s certified technicians. The following steps outline what customers can expect when initiating coverage and preparing for implementation:

• Confirm eligibility and purchase details: Verify that your ML350 model and current assets qualify under the Tech Care Critical with DMR offering, and ensure you have the correct SKU/UPC associated with the contract.
• Coordinate on-site activation: Work with HP Pointnext to schedule the activation date and time, selecting a window that aligns with your maintenance planning and business impact considerations.
• Prepare the deployment environment: Ensure accessible work zones for technicians, have asset IDs and service tags available, and gather any relevant documentation related to the ML350’s current configuration and firmware baseline.
• Define coverage scope and SLAs: Establish which components are covered, set target response times for critical incidents, and confirm the on-site escalation path to meet your uptime objectives.
• On-site activation and verification: A qualified technician will verify the existing coverage, activate the service against the ML350, perform necessary documentation updates, and validate system readiness post-activation to support rapid recovery in case of incidents.

Frequently asked questions

• What does Defective Media Retention mean in practice? Defective Media Retention refers to the policy of retaining failed or defective drives for investigation and potential data recovery or compliance review, while replacement hardware is provided to restore service rapidly.
• What does 24 x 7 x 6 mean for support? The 24 x 7 x 6 designation indicates continuous access to support, with a six-hour on-site response window for eligible incidents, ensuring that critical ML350 systems receive timely attention around the clock.
• Is this plan limited to the ML350 server family? The coverage is tailored for HP ProLiant ML350 servers and other similar platforms as defined in the service contract, subject to terms and eligibility, making it suitable for common enterprise configurations.
• Does the contract include parts and labor? Yes. The plan covers eligible parts replacement and on-site labor to repair or replace components necessary to restore system availability and performance.
• How does this affect total cost of ownership (TCO)? By providing predictable maintenance costs and reducing unexpected repair expenditures, the extended coverage helps you budget more accurately and sustain service levels without sudden financial spikes.