Hewlett Packard Enterprise HPE 1y Pw Tc Critical WDMR MSA 1060 Storage Service

Protect and maximize the availability of your Hewlett Packard Enterprise MSA 1060 storage system with HPE Pointnext Tech Care Critical. This 1-year, post-warranty service plan delivers enterprise-grade on-site maintenance, around-the-clock support, and Defective Media Retention to help you stay productive during hardware challenges. Engineered for high-demand storage environments, this service ensures rapid response, expertise tailored to MSA 1060 workloads, and a predictable budgeting experience with parts and labor included. Whether you’re running mission-critical databases, virtualization platforms, or large-scale backups, you can rely on HPE’s trusted field engineers to keep your data accessible and your operations uninterrupted.

• 24x7 on-site support with a guaranteed 6-hour response

  Experience rapid escalation and on-site presence whenever you need it. The 24/7 coverage paired with a guaranteed six-hour on-site response minimizes downtime, letting your storage environment return to peak performance quickly and reducing impact on your business operations.

• Defective Media Retention (DMR) for drives

  With Defective Media Retention, you own the failed drive. This simplifies post-failure analysis, supports regulatory or internal compliance needs, and allows your team to replace and document the faulty component while the service provider delivers the necessary remediation to restore service.

• Parts and labor included for faster repair

  All required replacement parts and skilled labor are included in the plan, minimizing out-of-pocket maintenance costs and ensuring that a certified technician from HPE carries out the repair on-site, using parts vetted for the MSA 1060 architecture and firmware.

• Post-warranty coverage for critical storage workloads

  Extend protection beyond the standard warranty window to safeguard performance-critical storage workloads. This coverage helps maintain data availability, uptime, and business continuity during peak periods, capacity growth, or infrastructure refresh cycles.

• Storage-centric support tailored to MSA 1060 systems

  Designed specifically for HPE MSA storage arrays, the service aligns with the unique maintenance, firmware management, and operational needs of the MSA 1060, ensuring technicians understand your platform's nuances and deliver efficient, effective resolutions.

Technical Details of Hewlett Packard Enterprise HPE 1y Pw Tc Critical WDMR MSA 1060 Storage Service

• Service Type:

  1-year post-warranty on-site maintenance and support for the HPE MSA 1060 Storage System.

• Coverage Window:

  24x7 on-site support with a guaranteed 6-hour response time.

• Defective Media Retention (DMR):

  Yes. The defective drive remains in your possession for inspection or regulatory purposes.

• Inclusions:

  On-site maintenance, replacement parts, and labor necessary to resolve issues and restore service.

• Compatibility:

  HPE MSA 1060 Storage System and related components within the covered environment.

How to Install HPE 1y Pw Tc Critical WDMR MSA 1060 Storage Service

• Step 1: Verify eligibility and product details — Confirm that your MSA 1060 storage system and the affected environment fall under the 1-year post-warranty coverage and that the service is aligned with your current support contract and regional availability.

• Step 2: Gather required information — Prepare the serial number of the MSA 1060, the service contract or SKU reference, and a concise description of the issue or maintenance need to streamline on-site planning.

• Step 3: Initiate service with HPE Pointnext — Contact your HPE partner or HPE Pointnext representative to trigger the 1-year critical service, confirming the desired on-site window and any special access requirements for the data center or server room.

• Step 4: Prepare the site for the technician — Ensure safe access to the MSA 1060, provide working power, adequate ventilation, and a clear path for equipment movement. Have ready any necessary credentials, room diagrams, and safety procedures.

• Step 5: On-site service and confirmation — A qualified HPE technician arrives within the guaranteed response time, performs the necessary maintenance or part replacement, tests the system, and provides documentation confirming issue resolution and service completion.

Frequently Asked Questions

• Q: What exactly does this HPE service cover?

  A: This 1-year post-warranty service provides on-site maintenance and support for the HPE MSA 1060 Storage System, including 24x7 access, a six-hour on-site response, and parts and labor for repairs. It also includes Defective Media Retention for failed drives, helping maintain data availability and physical asset documentation.

• Q: How fast is the on-site response?

  A: The service guarantees an on-site visit within six hours of a service request, ensuring rapid containment and repair of storage issues around the clock.

• Q: What is Defective Media Retention (DMR) and how does it help?

  A: DMR means the defective drive remains in your possession for inspection or regulatory compliance, while HPE replaces the failed component to restore storage functionality, facilitating quicker root-cause analysis and asset management.

• Q: Are parts and labor included?

  A: Yes. The plan covers the replacement parts and the labor required to complete the repair on-site, reducing unexpected maintenance expenses and simplifying budgeting.

• Q: Is this service appropriate only for MSA 1060 systems?

  A: This specific offering is tailored for the HPE MSA 1060 Storage System and related components; ensure your environment consists of compatible MSA hardware to receive full benefit from the coverage.

• Q: How long does coverage last and can it be renewed?

  A: The plan provides 1 year of post-warranty coverage. After it expires, you can explore renewal options through HPE Pointnext or your authorized partner to extend protection and maintain continuity.