Honeywell Edge Services Gold — Extended 5-Year Service from New

Honeywell Edge Services Gold delivers enterprise-grade protection for your edge devices with a dedicated, five-year extended service plan that starts from the moment your purchase is made. This premier coverage is designed to maximize uptime, minimize total cost of ownership, and provide predictable, hassle-free maintenance for your critical equipment. With a focus on reliability and efficiency, Edge Services Gold goes beyond a standard warranty by combining proactive support, rapid response, and flexible service delivery options that align with your business schedule. Whether you’re operating in manufacturing, logistics, or smart facilities, this plan ensures your edge infrastructure remains secure, up-to-date, and ready to perform when it matters most.

• Comprehensive five-year coverage with parts and labor: Edge Services Gold includes full parts and labor coverage throughout the 5-year service window. This means you won’t face unexpected repair costs or hidden fees—the plan is designed to protect your investment with clear, predictable terms. By covering both replacement components and the labor required to install them, Honeywell minimizes downtime and ensures repairs are performed by qualified technicians who understand your equipment. The combination of proactive maintenance and responsive repair helps keep your edge systems operating at peak efficiency, reducing the risk of performance degradation and unplanned outages.
• Carry-in service option to reduce transport risk: The carry-in option lets you bring your equipment to an authorized service center, mitigating the danger and potential damage that can occur during shipment. This approach is ideal for delicate hardware or devices that are sensitive to handling during transit. Carry-in not only lowers the risk of in-transit damage but can also shorten repair cycles in many cases, as it eliminates the need for complex logistics and international shipping delays. For organizations with compressed downtime windows, the carry-in pathway provides a fast track to repair and return-to-service with minimal disruption.
• Physical service sub-type for flexible scheduling: The Physical service sub-type of Edge Services Gold offers superior scheduling flexibility. Service delivery can be arranged around your operational hours, locations, and staffing—allowing on-site visits or in-lab work to fit your team’s calendar. This flexibility is especially valuable for mission-critical deployments where device outages must be minimized and crews need to coordinate maintenance without interrupting production lines. By offering physically performed services at a location that suits you, Honeywell enhances dependability and ensures that tasks are completed with the highest level of care and accuracy.
• Fast five-business-day repair response for planning certainty: One of the standout benefits is the guaranteed 5-business-day repair response. When a fault occurs, you can count on a timely assessment and a clear path toward resolution. This rapid response reduces downtime, accelerates return-to-service, and helps you budget for maintenance with confidence. The streamlined workflow, from initial diagnostics to parts replacement and final testing, is designed to keep your operations aligned with production schedules and service-level expectations.
• Designed for dependability and productivity: Honeywell Edge Services Gold is crafted to maximize device availability, minimize maintenance surprises, and deliver enduring value. The plan supports predictable budgeting, easy renewal terms, and reliable support for your edge infrastructure. With a focus on preventive care, scheduled maintenance, and swift incident resolution, this service helps protect your technology investment and sustain high levels of productivity across your environment. It’s more than a service contract—it’s a performance-enhancing strategy for your edge ecosystem.

Technical Details of Honeywell Edge Services Gold

Technical details below summarize the core attributes of the extended service plan, reflecting typical specifications associated with a five-year coverage from new, including on-site or carry-in delivery, and the inclusion of parts and labor. Note that exact SKU/UPC references are managed through your procurement and service activation workflows with Honeywell, and the information provided here focuses on the service characteristics that define Edge Services Gold.

• Service Duration: 5 years
• Service Year: From new
• Service Sub-type: Physical
• Delivery Model: Carry-in (with on-site options as available)
• Inclusions: Parts and Labor
• Response Time: 5 business days

How to install Honeywell Edge Services Gold

• Step 1 — Activate your plan: Begin by enrolling the device or devices in the Honeywell Edge Services Gold program through your corporate account or by coordinating with your Honeywell solution partner. Activation ties the service to your purchase date and establishes the five-year coverage window from new. Ensure you have the device model, serial number, and any purchase documentation handy to accelerate enrollment.
• Step 2 — Verify eligibility and service level: Confirm that the devices qualify for Edge Services Gold and select the preferred service delivery method (Carry-in or on-site). This step aligns your operational needs with the service scope, including the 5-year duration and 5-business-day repair target. If you have a mixed fleet, you can customize coverage across different device classes while maintaining a unified billing and SLA framework.
• Step 3 — Schedule the initial service window: Work with a Honeywell representative or your service partner to set an initial maintenance or repair window. The Physical service sub-type allows scheduling that respects plant downtime, shift changes, and critical production cycles. Whether you choose on-site visits or a carry-in workflow, the scheduling process is designed to minimize disruption while ensuring thorough service delivery.
• Step 4 — Prepare the device for service: Before the visit, secure the equipment, document any fault symptoms, and provide access credentials or site access instructions if required. For on-site service, clear work areas and identify any safety prerequisites. For carry-in, ensure packaging protects the device and that the receiving team has the device’s identification details to expedite the repair workflow.
• Step 5 — Confirm activation and maintain records: After service is completed, verify that the device is operating correctly and that the service ticket reflects the resolved issue, replaced parts, and any maintenance performed. Maintain documentation for warranty tracking, future renewals, and SLA compliance. Your account team can provide endpoint-specific guidance for ongoing maintenance schedules and recommended upgrades to maximize device longevity.

Frequently asked questions

• What is included in Honeywell Edge Services Gold? This extended service plan provides parts and labor coverage for five years from the purchase date, with a carry-in service option and a physical service sub-type that enables flexible scheduling. A guaranteed 5-business-day repair response helps you plan downtime and keep operations moving. It is designed to protect edge devices and ensure dependable performance over the supported lifecycle.
• What does “Service Yr From New” mean? It means that the five-year coverage period starts at the date of purchase. The plan is designed to deliver long-term protection, maintenance, and repairs for your edge equipment right from the outset, so you have a clear, predictable support horizon.
• What is carry-in service? Carry-in service allows you to bring the device to an authorized service center for inspection, repair, and testing. This approach reduces the risk of damage during transport and can shorten turnaround times by removing shipping dependencies, making it a preferred option for many facilities with ready access to a service center.
• What happens if parts are not in stock? The service framework includes escalation paths and standard procurement processes to source parts quickly. While 5-business-day response is the target, actual timelines may vary by location and part availability. Your service administrator can provide real-time updates and expected ETA based on the specific device and region.
• How do I schedule service? You schedule service through your Honeywell account or through your designated service partner. You can opt for on-site visits or carry-in, depending on operational needs. The scheduling process is designed to align with production calendars, ensure minimal downtime, and deliver a reliable maintenance cadence throughout the five-year term.