Honeywell Edge Services Platinum — Extended 5-Year Carry-In Service with Parts & Labor

Protect your mission-critical Honeywell devices with a premium, long-term service plan designed to minimize downtime and maximize productivity. Honeywell Edge Services Platinum delivers an extended 5-year coverage that combines reliable carry-in maintenance with comprehensive parts and labor support, ensuring rapid responses and dependable performance when you need it most. This service tier is built for organizations that demand consistency, clarity in budgeting, and peace of mind knowing expert technicians have your back.

• Extended 5-year service duration for long-term reliability and predictable budgeting. This plan stays with your device for the full lifespan of the investment, reducing unexpected repair costs and downtime while offering steady support from a trusted provider.
• Carry-in service that prevents damage risk during shipment and simplifies maintenance logistics. By bringing the device to a service facility, you minimize handling risks and expedite the repair process, keeping operations flowing with fewer surprises.
• Parts and labor coverage for dependable efficiency. Replacement components are provided as needed and qualified technicians perform the work, ensuring your device is restored to peak performance with minimal disruption.
• Two-day repair service response time for maximum efficiency. When an issue arises, you benefit from a swift, scheduled repair window designed to minimize downtime and return devices to service quickly.
• Comprehensive support designed for peace of mind. The Platinum tier is crafted for organizations that rely on edge devices for critical workflows, delivering consistent performance, predictable maintenance costs, and confidence in your technology investments.

Technical Details of Honeywell Edge Services Platinum

• Service Type: Extended service plan with carry-in maintenance
• Coverage Duration: 5 years
• Maintenance Model: Parts replacement and labor included
• Support Model: Quick-response repair with a 2-day service window
• Delivery Method: Carry-in option to service center (reduces shipment risk and handling damage)
• Core Benefit: Reliable, predictable support for critical edge devices
• Ideal For: Organizations seeking long-term protection, budget predictability, and minimized device downtime

How to Install Honeywell Edge Services Platinum

Since this is a service plan rather than a hardware installation, activation and enrollment processes are designed to be straightforward and fast. Follow these steps to ensure your Honeywell Edge Devices are covered under the Platinum extended service plan:

• Verify eligibility and purchase: Confirm your Honeywell device model and serial numbers are eligible for Edge Services Platinum and complete the purchase through your authorized Honeywell account or partner.
• Activate the service: Log in to your Honeywell customer portal or contact your account manager to activate the 5-year coverage against your device(s).
• Register devices: Add each device in need of coverage, including model details, SKU or UPC references, and location information to ensure accurate service routing.
• Choose the service method: Select carry-in as the preferred maintenance option to minimize shipment risks, or coordinate with a Honeywell service representative if alternative arrangements are required.
• Schedule maintenance windows: Establish preferred service windows and ensure device access during the required maintenance period to meet the 2-day repair response target.
• Prepare for service: Back up critical configurations and document any known issues; secure sensitive data as needed before handing devices to the service provider for maintenance or parts replacement.
• Monitor and confirm: After service, verify device functionality and performance, and keep your service records up to date in the portal for ongoing support and billing visibility.

Frequently asked questions

• What does Honeywell Edge Services Platinum cover? It provides an extended 5-year service with carry-in maintenance, including parts and labor, and a two-day repair service response to keep your edge devices productive. The plan focuses on reliability, predictable budgeting, and rapid issue resolution for critical systems.
• What is the carry-in option? The carry-in option allows you to bring the device to a designated service center for maintenance and repairs, reducing the risk of damage that can occur during shipment and enabling faster turnaround times.
• Is parts and labor included in the plan? Yes. The Platinum tier includes both parts replacement and labor costs, ensuring that necessary components are available and expertly installed without extra charges under the service agreement.
• What is the typical repair response time? The plan features a 2-day repair service response time, designed to minimize downtime and help teams stay productive by returning devices to operation quickly.
• Who is this plan best suited for? Businesses and organizations relying on edge computing devices for essential operations, who need long-term coverage, predictable maintenance costs, and dependable, timely support from a trusted provider.