HP Care Pack - Extended Service - 2 Year - Service

The HP Care Pack - Extended Service - 2 Year is an essential service package designed to keep your HP hardware operational with minimal downtime. This comprehensive solution combines convenience with expert support, ensuring that you have the peace of mind that comes from knowing help is just a call away. Perfect for businesses that rely on HP technology, this service package offers both remote and onsite support, making it an invaluable asset in today’s fast-paced work environment.

• Next Business Day Onsite Service: Experience the benefit of prompt, in-person repairs and support that arrive at your location the very next day. This service guarantees that your operations continue to run smoothly, minimizing interruptions and maintaining productivity.
• Expert Remote Assistance: Gain immediate access to knowledgeable specialists who are ready to assist you over the phone. This feature ensures that help is available quickly, no matter where you are, allowing you to resolve issues efficiently.
• Defective Media Retention: With the defective media retention feature, you maintain control over your data. HP allows you to keep your old storage drives while providing prompt replacements, ensuring your sensitive information remains secure.
• Comprehensive Support: Benefit from structured escalation procedures and management, along with access to extensive electronic support resources and tools. This ensures enhanced service delivery tailored to meet your specific needs.
• Predictable Total Cost of Ownership: The HP Care Pack helps you maintain your system optimally while enjoying the assurance of a predictable total cost of ownership. This allows for better budgeting and financial planning for your IT requirements.

Technical Details of the Product

• Service Duration: 2 Years
• Service Level: Next Business Day Onsite Hardware Support
• Service Type: Parts and Labor
• Service Support Availability: 9 hours a day, 5 days a week
• Response Time: Next Business Day

How to Install

Activating your HP Care Pack - Extended Service is simple and straightforward. Follow these easy steps:

• Purchase the HP Care Pack through an authorized HP retailer or online store.
• Register your service by visiting the HP Service website and entering your product details and service code.
• Once registered, keep your service documentation handy for quick reference and support contact.
• In case of hardware issues, contact HP support through the designated channels to initiate service, either remotely or onsite.

Frequently Asked Questions

• What is the HP Care Pack - Extended Service? It is a service plan that provides next business day onsite support, remote assistance, and defective media retention for HP hardware.
• How does the defective media retention feature work? When you experience issues with a storage disk, HP will diagnose the problem, provide a replacement, and allow you to keep the old disk for data security.
• What is the duration of the service? The HP Care Pack - Extended Service lasts for 2 years from the date of purchase.
• How can I contact HP support? You can reach out to HP support via phone or through their website for assistance with your service.
• Is there a limit to the number of service calls I can make? There is no limit to the number of service calls as long as the service period is active and the issues are covered under the terms of the care pack.