HP Care Pack - Extended Warranty (4 Year) – 660mfpmngd Svc

Protect your HP investment with the HP Care Pack Extended Warranty for 4 years. This comprehensive service combines reliable remote support with genuine HP replacement parts, designed to keep critical systems up and running with minimal downtime. The coverage is tailored for eligible hardware components and is delivered through authorized HP Partners, featuring fast parts replacement and proactive diagnostics to help you stay productive.

• Extended coverage for 4 years: This Care Pack lengthens the protection window beyond the standard warranty, providing robust protection for essential HP devices and components over a full four-year term.
• 24/7 remote service: Access high-quality remote assistance from HP-certified technicians who can diagnose, troubleshoot, and guide resolution without on-site visits whenever appropriate.
• Next-business-day parts shipping: When a covered component fails, replacement parts are shipped to your location by the next business day, helping you minimize downtime and maintain productivity.
• Authorized HP Partners: Support and parts come through HP’s approved partner network, ensuring genuine parts, standardized service, and professional handling.
• Simple enrollment and activation: Easy registration and activation processes, with service tag/model verification and online enrollment to streamline claims and service requests.

Technical Details of HP Care Pack - Extended Warranty (4 Year)

• Warranty duration: 4 years from the date of purchase or from the original warranty term, as defined by policy terms.
• Coverage: Eligible HP hardware components as defined in the Care Pack terms; includes parts and remote diagnostic support for covered items.
• Remote service: 24/7 remote assistance by HP-qualified technicians for diagnostic support, issue triage, and guidance to resolution, reducing the need for on-site visits when possible.
• Parts shipping: Replacement parts are dispatched to your specified location by the next business day following approval of the service case, subject to availability and regional restrictions.
• Service delivery: Service provided through an authorized HP Partner network; on-site service may be offered depending on device type, location, and policy terms.
• Activation and eligibility: Requires product registration, verification of the device’s service tag/model, and valid proof of purchase to activate coverage.

How to install HP Care Pack Extended Warranty

To enroll and activate your four-year Care Pack coverage, follow these steps:

Step 1: Confirm that your HP device is eligible for the Care Pack and locate the service tag or model number for accurate registration.

Step 2: Register the device on the HP Support Portal or through the authorized partner portal, entering the service tag/model and purchase details.

Step 3: Review the Care Pack terms, including included components, coverage limits, and any regional specifications, then agree to enroll.

Step 4: Complete the enrollment process and obtain confirmation of coverage, along with policy documents and contact information for remote service.

Step 5: In the event of a failure, initiate a service request with HP’s remote service team; if a replacement part is required, it will be shipped to your location by the next business day, once the case is approved.

Frequently asked questions

Q: What does the HP Care Pack Extended Warranty cover?

A: It provides four years of protection for eligible HP hardware components, including 24/7 remote diagnostic support and next-business-day replacement parts through an authorized HP Partner network.

Q: Do I always need on-site service?

A: Remote service is the standard offering to diagnose and resolve many issues. On-site service availability depends on device type, location, and the specific policy terms of the Care Pack.

Q: How do I activate the warranty?

A: Activation typically requires registering the device via the HP Support Portal or partner portal, providing the service tag/model, proof of purchase, and agreeing to the Care Pack terms. You will receive a confirmation once enrollment is complete.

Q: What happens if a covered part fails?

A: HP Partners will assess the failure. If the part is deemed covered, a replacement part will be shipped to your location by the next business day to minimize downtime, subject to regional policies and stock availability.