HP Care Pack Hardware Support with Defective Media Retention (3 Year)

Protect your critical HP hardware with a comprehensive Care Pack that combines reliable technical support, fast on-site service, and the Defective Media Retention (DMR) feature. This 3-year service is designed to minimize downtime, streamline issue resolution, and give you peace of mind as your business relies on HP hardware. With 9x5 support and Next Business Day on-site options, you’ll experience dependable assistance when you need it most, along with convenient management under a single, predictable contract.

• Long-term protection for HP hardware: A 3-year coverage window ensures your essential servers, storage, workstations, and other HP devices stay operational with proactive support and rapid response.
• Fast, reliable response: Enjoy 9x5 phone support and an On-site Next Business Day visit to resolve issues quickly, reducing downtime and maintaining business productivity.
• Defective Media Retention (DMR): When a hard drive or defective media is replaced, you retain the faulty media for inspection, data handling, or regulatory compliance—supporting your data governance needs.
• On-site service included: On-site visits are part of the service, delivering hands-on remediation at your location and minimizing the complexity of hardware repairs.
• Simple, transparent coverage: OneCare-style convenience with clear terms, straightforward enrollment, and predictable costs, helping IT teams plan budgets without surprise charges.

Technical Details of HP Care Pack Hardware Support with Defective Media Retention - 3 Year

• Coverage duration: 3 years of hardware support for eligible HP devices, providing sustained protection and timely issue resolution.
• Service hours: 9x5 business hours (Monday through Friday, excluding holidays), ensuring availability during typical IT and operations windows.
• Response and on-site: Next Business Day on-site service after a service request is opened, with on-site visits designed to swiftly restore functionality.
• Phone and remote support: Includes dedicated phone support to assist with troubleshooting and coordination before dispatching an on-site technician.
• Defective Media Retention: Retain the defective media (e.g., drives) for inspection or regulatory compliance in line with the DMR policy that accompanies this Care Pack.
• Service code: 44f (identifies this specific Care Pack offering within enterprise service catalogs).
• Activation and eligibility: Requires purchase of the Care Pack and activation against eligible HP hardware; enrollment details should be completed through HP’s registration channels.

How to install HP Care Pack Hardware Support with Defective Media Retention

This assistance is a service contract rather than a physical installation. To activate and attach the Care Pack to your HP assets, follow these practical steps to ensure coverage takes effect smoothly:

• Confirm eligibility: Verify that your HP hardware model is supported by the Care Pack program and that you have the necessary serial numbers ready for enrollment.
• Purchase and document: Complete the Care Pack purchase and record the service contract code (44f) for future reference in your asset management records.
• Register the service: Use HP’s Care Pack registration portal or your HP account to attach the service to the targeted devices, linking the relevant serial numbers to this contract.
• Activate coverage: Confirm activation within HP’s service system and share the coverage details (9x5 hours, Next Business Day on-site) with your IT and facilities teams so they know the SLA expectations.
• Manage service requests: When a hardware issue arises, contact HP Support by phone or submit a service request through the designated portal; an on-site technician will be dispatched per the Next Business Day SLA, and defective media handling will follow the DMR policy.

Frequently asked questions

• Q: What is Defective Media Retention (DMR) in this Care Pack?
  A: Defective Media Retention allows you to retain the failed hard drive or defective media after replacement, aiding in inspection, data handling, and regulatory compliance while HP processes the replacement.
• Q: How long does the coverage last?
  A: The Care Pack provides 3 years of hardware support from the activation date, designed to align with hardware lifecycles and maintenance cycles.
• Q: What are the response times and service levels?
  A: You receive 9x5 phone support, and on-site service with Next Business Day response, ensuring timely issue resolution and minimal downtime during business operations.
• Q: What types of HP devices are covered?
  A: The Care Pack is intended for eligible HP hardware covered under the contract; eligibility is confirmed during registration and activation with HP.
• Q: How do I activate and manage this Care Pack?
  A: Activation is done through HP’s registration system by attaching the Care Pack to the applicable HP devices and recording the contract details (such as code 44f). Regular service requests are handled via HP Support channels.
• Q: Is on-site support available in all locations?
  A: On-site support is included where the service coverage and dispatch center logistics permit; the Next Business Day SLA applies to eligible locations.