HP Care Pack Hardware Support with Defective Media Retention - 3 Year - Warranty M63x Hw Supp

HPSKU: 4907621

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Sale price$1,277.21

Description

HP Care Pack Hardware Support with Defective Media Retention - 3 Year - Warranty M63x Hw Supp

When critical HP devices falter, downtime disrupts workflows and costs time and money. HP Care Pack Hardware Support with Defective Media Retention delivers fast, reliable protection for your essential hardware with a three-year coverage window. This comprehensive service blends Same Day Onsite Service with Defective Media Retention, robust remote assistance, and convenient on-site support to minimize downtime and maximize uptime. Built to help you stay productive, the M63x Hw Supp plan brings proactive maintenance, rapid response, and predictable budgeting to your IT ecosystem, so you can focus on core business goals rather than hardware hiccups.

  • Rapid response and on-site coverage: Benefit from a 4-hour repair service response time, ensuring technicians reach your location quickly, diagnose efficiently, and begin repairs to reduce downtime for mission-critical devices.
  • Defective Media Retention included: This plan includes Defective Media Retention, enabling secure handling of failed storage media while replacements or data-safe procedures are arranged, helping you stay compliant and in control during incidents.
  • Same Day Onsite Service: When hardware issues strike, HP professionals can be dispatched the same day to your site, delivering hands-on support where you need it most and speeding restoration of services.
  • Remote assistance plus on-site support: Access high-quality remote guidance from HP experts to triage and resolve issues quickly, supplemented by on-site visits to complete complex repairs with minimal disruption.
  • Long-term value and reliability: A 3-year service window provides predictable budgeting, reduced risk of unexpected downtime, and sustained performance across your HP hardware portfolio for sustained productivity.

Technical Details of HP Care Pack Hardware Support with Defective Media Retention - 3 Year - Warranty M63x Hw Supp

Technical details for this HP Care Pack are described as part of the service offering. The following key attributes summarize the coverage you receive under the 3-year plan with Defective Media Retention:

  • Service duration: 3 years, designed to align with hardware refresh cycles and IT planning.
  • Repair service response time: 4 hours, to minimize downtime for critical devices and maintain business continuity.
  • Defective Media Retention: Included, allowing secure handling of defective drives or media as part of the repair process.
  • Support channels: Remote assistance combined with on-site service, delivering fast triage and physical repair capabilities when needed.
  • Coverage scope: Hardware support for HP devices that fall under the care pack, with emphasis on uptime and rapid restoration.

How to install HP Care Pack Hardware Support with Defective Media Retention

Enrolling in this care plan is designed to be straightforward and business-friendly. Follow these steps to activate and start benefiting from coverage:

  • Purchase the HP Care Pack Hardware Support with Defective Media Retention for the eligible HP devices in your environment and keep your confirmation details handy.
  • Gather essential device information, including the HP device model, serial number, and any applicable SKU or UPC references to ensure accurate enrollment and service mapping.
  • Submit enrollment through the HP service portal or your authorized HP reseller, selecting the 3-year plan with Defective Media Retention (M63x Hw Supp) and confirming coverage for the target devices.
  • Prepare for activation by identifying deployment locations, access requirements for on-site visits, and preferred contact points for scheduling remote assistance and technicians.
  • Once enrolled, HP will initiate coverage and communicate the initial service start date, response time expectations, and available support channels. You may be asked to provide device warranties, asset tags, or other verification details to finalize the contract.

Frequently asked questions

  • Q: What does Defective Media Retention mean in this care pack?
    A: Defective Media Retention means that defective storage media identified during service can be retained by HP for secure handling and disposal, meeting data-protection practices while the replacement process is underway.
  • Q: What kind of support is included in this plan?
    A: This plan includes both remote assistance and on-site support, with a focus on achieving rapid restoration of service for HP hardware. It features a 4-hour repair response time and Same Day Onsite Service where available.
  • Q: How long does the coverage last?
    A: The coverage period is 3 years from the service start date, providing long-term protection and predictable budgeting for hardware maintenance.
  • Q: How quickly can I expect service for critical devices?
    A: The plan guarantees a 4-hour repair service response time, with on-site technicians dispatched quickly to diagnose and repair, reducing downtime for critical equipment.
  • Q: How do I enroll and activate the Care Pack?
    A: Enrollment is typically completed through the HP service portal or an authorized HP reseller. You will need device details (model, serial number, SKU/UPC references) and consent to activate the 3-year plan with Defective Media Retention.

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