HP Care Pack Hardware Support with Defective Media Retention - 2 Year Extended Service for MFP E877xx

Experience worry-free reliability for your HP MFP E877xx with HP Care Pack Hardware Support featuring Defective Media Retention. This 2-year extended service delivers on-site maintenance, rapid response times, and comprehensive coverage designed to minimize downtime in fast-paced office environments. With 9 x 5 business hours and Next Business Day parts and labor, you can count on a streamlined path to problem resolution, keeping your multifunction printers up and running when you need them most. The Defective Media Retention component adds an extra layer of security and audit readiness by letting you retain failed storage media for testing, inspection, or governance review, without sacrificing performance or productivity. Built for organizations that require predictable service levels, this Care Pack aligns with budgeting needs while delivering dependable hardware support for critical printing and scanning workflows.

• Comprehensive on-site coverage with 9x5 business hours and Next Business Day parts and labor, ensuring fast remediation of hardware issues on your HP MFP E877xx devices and reducing downtime during peak work cycles.
• Defective Media Retention included, enabling secure retention of failed drives or storage media for inspection, testing, or compliance purposes, while HP coordinates quick replacements to restore operations.
• Two-year service duration provides long-term protection for essential office equipment, helping you plan, budget, and sustain productivity without the disruption of unexpected repairs.
• Parts and labor are included, delivering a cost-effective solution that minimizes total cost of ownership and accelerates repair times, so your team can return to work without extended interruptions.
• Tailored for HP MFP E877xx multifunction printers, simplifying procurement, service delivery, and device management with a single, cohesive support solution.

Technical Details of HP Care Pack Hardware Support with Defective Media Retention - 2 Year Extended Service for MFP E877xx

• Service type: HP Care Pack Hardware Support with Defective Media Retention (Extended Service)
• Term: 2 years from the activation date
• Support level: 9x5 on-site hardware support with Next Business Day response for parts and labor
• Response time: Next Business Day for parts delivery and service labor after case submission, subject to regional availability
• Coverage area: On-site service at customer location
• Inclusions: Parts, labor, and on-site maintenance for covered hardware components
• Defective Media Retention (DMR): Included, customer retains defective media for testing or governance purposes
• Eligible devices: HP MFP E877xx series multifunction printers
• Activation requirements: Valid SKUs and contract enrollment through HP or authorized reseller

How to Install HP Care Pack Hardware Support with Defective Media Retention

Activating and using this HP Care Pack is designed to be straightforward and accommodating to busy IT teams. Follow these steps to ensure you receive timely, reliable coverage for your MFP E877xx devices:

Step 1: Verify eligibility and purchase. Confirm that your MFP E877xx model and serial number are eligible for the Care Pack SKU you intend to purchase. Work with HP or an authorized reseller to select the appropriate 2-year extended service and confirm the Defective Media Retention option is included in the contract.

Step 2: Gather device details. Compile essential information such as the printer model (MFP E877xx), serial number, location, and the preferred on-site service window. Having this data ready speeds up activation and ensures accurate service delivery.

Step 3: Activate the Care Pack. Activate the service through the HP Care Pack portal or via your account manager and link it to the specific devices covered by the contract. Ensure all contract numbers, SKUs, and service levels are correctly recorded in the system for seamless future claims.

Step 4: Schedule the initial service window. Coordinate with HP or the authorized service provider to set up an on-site visit within your business hours. For most deployments, expect 9x5 coverage with Next Business Day responsiveness to parts and labor, so plan around critical production times.

Step 5: Prepare for the on-site visit and maintain records. On arrival, the technician will assess hardware status, perform required replacements, and document service activities. After the visit, maintain an audit trail of parts replaced, diagnostics performed, and any follow-up actions needed to sustain optimal performance.

Step 6: Manage ongoing support. Use the portal or your reseller contact to file future service requests quickly. Keep your device inventory up to date, and renew or adjust the Care Pack as your printing needs evolve, ensuring continuous protection for essential workflows.

Frequently asked questions

• What is Defective Media Retention in this HP Care Pack? Defective Media Retention (DMR) is a policy provision that allows customers to retain defective storage media for testing, inspection, or governance purposes. It helps organizations validate failure modes and perform data security or compliance checks while the hardware is serviced. HP coordinates the necessary replacement parts and service steps to minimize downtime during this process.
• What does 9x5 support and Next Business Day mean? 9x5 indicates that on-site support is available during standard business hours on business days. Next Business Day means that, after a service request is logged and accepted, the service provider aims to schedule replacement parts and labor on the next business day, depending on regional availability and logistics.
• Which devices are covered? The Care Pack is designed for HP MFP E877xx series multifunction printers. Exact compatibility should be verified against the device’s model, serial number, and the SKU selected during purchase. If your device differs slightly from the E877xx family, consult HP to confirm coverage.
• How do I file a claim? Contact HP Care Pack support through the HP portal or via your authorized reseller. Have your service contract number, device serial number, model, and a detailed description of the issue ready to expedite on-site response and ensure accurate case routing.
• What is included in the 2-year term? The two-year term provides on-site hardware support, replacement parts, labor for covered repairs, and Defective Media Retention, all with defined response times and renewal options to fit budget planning.
• Is data security affected by Defective Media Retention? Data security considerations are governed by regional policies and your organization’s data governance practices. DMR is intended to support testing and compliance processes, but you should align its use with your internal data handling and disposal requirements.