HP Care Pack Hardware Support with Defective Media Retention - 3 Year Extended Service for PageWide Pro

When hardware issues arise on your HP PageWide Pro, uptime is essential to keeping your team productive and your operations on track. HP Care Pack Hardware Support with Defective Media Retention provides a comprehensive, proactive approach to keeping your printer fleet running smoothly. This 3-year extended service combines rapid on-site support with professional remote assistance, giving you worry-free coverage that aligns with IT budgets and business objectives. With certified HP technicians ready to diagnose, repair, and restore service, you can minimize downtime, protect sensitive data, and get back to business fast.

Across the lifespan of your PageWide Pro, the HP Care Pack offers a reliable mix of speed, convenience, and data-security-conscious services. The Next Business Day Onsite option ensures a technician arrives quickly to fix issues in person, while Defective Media Retention helps safeguard your information duringMedia replacement. The combination of remote support and on-site service delivers a flexible, efficient support experience designed to reduce operational risk and optimize uptime. This extended service is ideal for organizations that rely on high-volume printing and need predictable maintenance costs, minimized disruption, and peace of mind that comes with enterprise-grade coverage.

• Next Business Day Onsite Repair: A qualified HP technician travels to your location the next business day after you report a hardware issue, delivering comprehensive diagnosis, parts replacement, testing, and verification of the repaired system so you can resume normal operations quickly.
• Defective Media Retention (DMR): In the event of a storage component failure, HP retains the defective media as part of the repair workflow, enabling secure handling of data and supporting compliance requirements during the repair process.
• All-in-One Coverage for 3 Years: This extended service includes parts, labor, and remote assistance, providing a predictable, consolidated support package that reduces out-of-warranty surprises and simplifies budgeting for your PageWide Pro deployments.
• Predictable Total Cost of Ownership (TCO): A fixed-term, comprehensive support plan minimizes unexpected repair expenses and helps you forecast maintenance costs with confidence across your entire device fleet.
• Electronic and Physical Service Sub Type: The service blends remote diagnostics with on-site interventions, enabling faster issue resolution and greater flexibility to match your IT operations and security needs.

Techncial Details of HP Care Pack Hardware Support with Defective Media Retention - 3 Year Extended Service for PageWide Pro

• Service duration: 3 years of coverage, designed to align with long-term PageWide Pro deployments and IT budgeting cycles.
• Response time: Next Business Day Onsite Repair service to minimize downtime and maintain productivity across your printing environment.
• Coverage scope: On-site repairs, parts, and labor included, with optional remote assistance to diagnose and resolve issues more efficiently.
• Defective Media Retention: Secure handling of defective storage media during repair work, helping protect data integrity and meet regulatory expectations.
• Service sub-type: Electronic and Physical service delivery to support quick remote troubleshooting and timely on-site service as needed.

How to Install HP Care Pack Hardware Support with Defective Media Retention

• Verify eligibility: Confirm that your HP PageWide Pro model is compatible with the HP Care Pack offering and that the 3-year extension is available for your device’s serial number or SKU.
• Gather device information: Collect the device serial number, model name, current warranty status, and any existing service contracts to prepare activation.
• Acquire and activate coverage: Purchase or renew the Care Pack and activate the 3-year plan through HP Support, your authorized reseller, or your HP account representative.
• Configure service preferences: Specify preferred service windows, notification methods, and whether you require Next Business Day Onsite support, remote diagnostics, or a combination tailored to your operations.
• Prepare for service delivery: Provide access details, any site safety requirements, and any credentials or site procedures needed to enable rapid on-site visits and secure media handling when Defective Media Retention is invoked.

Frequently asked questions

Q: What is Defective Media Retention and why is it included with this HP Care Pack?

A: Defective Media Retention (DMR) is a data-security feature of the service that allows the technician to retain defective storage media during repair. This enables proper data handling and facilitates secure completion of the repair while helping meet data protection and compliance requirements.

Q: How quickly can I expect on-site support after contacting HP?

A: The service guarantees Next Business Day Onsite support, meaning a qualified HP technician will visit your location by the next business day after you submit a service request, subject to scheduling and geographic availability.

Q: How long does the coverage last and what does it include?

A: The plan extends for 3 years and includes on-site repairs, parts and labor, plus remote assistance. The combination provides comprehensive coverage designed to minimize downtime and manage maintenance costs effectively.

Q: Is remote assistance included, and when is it used?

A: Yes, remote assistance is included to diagnose and triage issues quickly, often enabling quicker resolutions or guiding on-site technicians. Remote support helps reduce downtime before an on-site visit is required.

Q: Which HP PageWide Pro models are covered by this Care Pack?

A: Coverage generally applies to HP PageWide Pro devices that are eligible for HP Care Pack and have an active 3-year extension on their serial number or SKU. Confirm eligibility with your HP representative or reseller during purchase.