HP Care Pack Hardware Support with Defective Media Retention – Extended Service, 5 Year

Protect your HP investments with a comprehensive on-site hardware support plan that includes Defective Media Retention. This 5-year extended service delivers predictable maintenance, fast responses, and dependable uptime for your critical devices. Designed to minimize downtime and streamline operating costs, this Care Pack combines parts and labor coverage, on-site support, and flexible communication channels—including an electronic service sub-type—to keep you connected to timely diagnostics, status updates, and repair confirmations. Whether you’re managing printers, multifunction devices (MFPs), or other HP hardware, this service ensures you stay productive even when hardware faults and media defects arise.

• 5-Year Extended Coverage with 9x5 On-Site Service ensures your devices receive priority attention within standard business hours, with Next Business Day responses to keep downtime to a minimum and productivity at the forefront of your operations.
• Defective Media Retention means defective media is retained by HP during the repair process, enabling secure handling, testing, and documentation while you maintain data integrity and compliance. This feature provides clear accountability and streamlined data-risk management for your IT environment.
• On-Site Service at Your Location delivers hands-on, rapid repair by HP-certified technicians who come to your data center, office, or manufacturing floor. This reduces shipping risks, eliminates cumbersome downtime, and accelerates issue resolution with proven repair workflows.
• Parts & Labor Included cover essential repair costs, helping you avoid unplanned expenses and inventory surges. With both parts and labor included, you can forecast budgets more accurately and focus on business-critical priorities rather than service surprises.
• Electronic Service Sub-Type and Maintenance provides a dependable, fast-moving communication channel for diagnostics, status updates, and service confirmations. Access service records and alerts electronically to improve transparency, compliance, and proactive maintenance planning.

Technical Details of HP Care Pack Hardware Support with Defective Media Retention – Extended Service – 5 Year

• Service Type: Hardware Support
• Defective Media Retention: Yes
• Duration: 5 Years
• Response Time: Next Business Day (9 x 5)
• Service Location: On-site
• Maintenance: Included
• Parts & Labor: Included
• Service Sub-Type: Electronic
• Coverage Model: Extended Service Plan

How to Install HP Care Pack Hardware Support with Defective Media Retention

As a service contract, activation and on-site deployment do not require software installation. Activation is handled through your HP channel partner or HP Customer Support, and the following steps outline how to initiate service, prepare for the on-site visit, and ensure a smooth engagement with minimal disruption to your operations.

• Step 1: Verify Eligibility Confirm device model, serial number, and purchase date align with the Care Pack terms. Ensure the Defective Media Retention option is included and that the 5-year duration applies to the specific asset.
• Step 2: Schedule On-Site Visit Coordinate an on-site service window within the 9x5 business hours. Provide clear access instructions, building details, and any security or facility requirements to ensure technicians reach the device promptly.
• Step 3: Prepare and Secure Data Back up critical data where feasible and label any media in accordance with your data-handling policies. The Defective Media Retention policy authorizes HP to retain defective media during service for testing, verification, and disposal as required by policy.
• Step 4: On-Site Service Execution HP-certified technicians diagnose the issue, replace faulty components, and perform routine maintenance within the scope of the Care Pack. The technician documents work performed and provides status updates through the electronic service channel for visibility.
• Step 5: Validation and Documentation After completion, confirm that devices are powered, configured, and functioning as intended. Obtain technician sign-off, update asset records in your ITSM or CMDB, and ensure the care plan remains active for the remaining coverage period.

Frequently asked questions

• Q: What is included in HP Care Pack Hardware Support with Defective Media Retention? A: This Care Pack provides hardware repair coverage for five years, including parts and labor, on-site service, a 9x5 support window with Next Business Day response, Defective Media Retention, and electronic service communications to keep you informed throughout the process.
• Q: What does Defective Media Retention mean? A: Defective Media Retention means HP keeps the defective media during the service cycle to facilitate testing, validation, and secure disposal in accordance with data-security policies. It helps manage data risk while enabling efficient repair workflows.
• Q: What does 9x5 Next Business Day imply? A: 9x5 denotes business-hours coverage across five days, with Next Business Day service for eligible issues. This arrangement minimizes downtime and accelerates resolution for priority hardware faults.
• Q: Is this on-site service available for all HP products? A: Availability depends on the device model, location, and the terms of your Care Pack contract. Your HP channel partner can confirm eligibility, scheduling options, and any regional constraints.
• Q: How do I activate or renew this Care Pack? A: Activation is typically coordinated through your HP reseller or HP Customer Support. Renewal terms and asset records are managed by your account representative, with updates reflected in your service contract.