HP Care Pack Hardware Support with Defective Media Retention - 5 Year Extended Service for 30 MFP

This HP Care Pack delivers comprehensive, long-term hardware support with Defective Media Retention (DMR) designed to protect your HP multifunction printers (MFPs) fleet and maximize uptime. With a five-year extended service plan, you gain reliable on-site assistance, rapid response times, and inclusive parts and labor coverage that keeps critical devices running at peak performance. This service is tailored for environments that demand consistent, predictable support for a sizable MFP deployment, ensuring you receive timely resolution to hardware issues without unnecessary disruption to your daily operations.

• Five-year extended coverage for maximum uptime: A long-term Care Pack that aligns with the lifecycle of busy office environments, reducing downtime and maintaining productivity over time.
• Defective Media Retention (DMR): You keep the defective media, while HP handles the replacement components, helping you manage data-bearing devices with clarity and control.
• On-site service with rapid response: 9x5 coverage with a 4-hour response time ensures that qualified technicians arrive promptly to diagnose and repair hardware issues on location.
• Parts & Labor included: Comprehensive coverage that includes both parts and labor, simplifying budgeting and reducing surprise maintenance costs.
• Fleet-ready protection for up to 30 MFPs: Specifically designed to support large MFP fleets, delivering consistent service across multiple devices and simplifying fleet management.

Technical Details of HP Care Pack Hardware Support with Defective Media Retention

• Service type: Hardware Support with Defective Media Retention - Extended Service
• Duration: 5 Years
• Coverage window: On-site, 9x5 (business hours)
• Response time: 4 Hours (parts and labor)
• Includes: Parts & Labor
• Defective Media Retention: Yes — customer retains defective media
• Device coverage: Up to 30 HP MFP devices
• Service delivery: On-site maintenance and repair

how to install HP Care Pack Hardware Support with Defective Media Retention

• Verify eligibility: Confirm that your HP MFP fleet is compatible with the HP Care Pack offering and that a 5-year extended service term is selected for your devices.
• Purchase and activate: Acquire the Care Pack and activate the coverage through your HP account or authorized reseller, referencing the appropriate SKU or UPC as required.
• Register devices: Collect and submit serial numbers or device identifiers for the 30 MFP units intended to be covered to ensure accurate deployment of services.
• Assign coverage: Link each MFP to the Care Pack in the service portal or through your account administrator to establish on-site coverage and response commitments.
• Prepare service address and access details: Provide the on-site location information, access instructions, and any site-specific safety or security requirements to facilitate rapid technician arrival.
• Plan for service visits: Schedule on-site visits within the 9x5 business hours window and establish preferred days or timeframes to minimize disruption.
• Maintain documentation: Keep a record of device warranties, serials, and coverage dates to ensure seamless renewal and future service requests.
• Engage the service team: In the event of a hardware issue, contact the HP Care Pack support channel to initiate a service request; reference the coverage to accelerate dispatch and resolution.

Frequently asked questions

• What does Defective Media Retention mean in practice?

  Defective Media Retention (DMR) means that you, as the customer, retain the defective media (such as a failed hard drive) while HP provides replacement components and completes the repair or replacement service. This arrangement helps you manage data-bearing media according to your internal policies and compliance requirements while ensuring hardware issues are resolved quickly.

• What does a 4-hour response time imply for on-site service?

  The 4-hour response time indicates that, once a service request is logged, an HP technician is dispatched and arrives on-site to begin repair or maintenance within four hours, during the defined 9x5 business hours window. This rapid response minimizes downtime and accelerates device restoration.

• How many MFP devices does this care pack cover?

  The offering is designed for a fleet of up to 30 HP MFP devices, providing centralized, consistent support across a substantial number of printers within a single contract. If your fleet exceeds 30 devices, additional coverage or multiple care packs may be required.

• Is this service suitable for all HP MFP models?

  The Care Pack is intended to support HP MFP hardware within the scope defined by the contract. For exact model compatibility, confirm with your HP representative or review the product specifications tied to your SKU/UPC during purchase.

• Does this include on-site maintenance or only parts replacement?

  Yes. The package includes on-site maintenance, with both parts and labor covered as part of the extended service. This means technicians will come to your location to perform the necessary repairs or replacements without additional labor charges beyond the agreement.

• How do I renew or extend the coverage after five years?

  Renewal options typically exist through HP or your authorized reseller. You should discuss extension terms, pricing, and any changes to service levels with your account representative prior to the expiration of the current Care Pack to avoid gaps in coverage.

• What happens if a device is decommissioned or replaced?

  If a covered MFP is decommissioned or replaced, you should update the service contract to reflect the new device details. This ensures ongoing protection for your active fleet and prevents unnecessary service charges for non-covered devices.