HP Care Pack Hardware Support with Defective Media Retention/Maintenance Kit - Post Warranty - 2 Year - Warranty Dj Z6pro64 Hws

When hardware issues arise, speed matters. HP Care Pack Hardware Support with Defective Media Retention (DMR) and a Maintenance Kit delivers a comprehensive, post-warranty solution designed to get your systems back online quickly and keep your operations running smoothly. With Next Business Day Onsite Service, robust preventive maintenance, and a two-year service window, you gain the confidence that your HP equipment is protected by expert support, right where you need it, and exactly when you need it most.

With HP's renowned hardware expertise, this Care Pack provides rapid response, expert diagnostics, and durable uptime improvements. The Defective Media Retention policy ensures you do not lose or misplace failed drives during replacement workflows, facilitating audits and compliance. The two-year term offers predictable costs and budgeting ease for IT teams and enterprise stakeholders. This service is designed to integrate seamlessly with HP devices across many product families, providing consistent service experiences, standardized processes, and access to HP-certified technicians who know your hardware inside and out.

• Fast recovery with Next Business Day Onsite Service and Defective Media Retention: If a drive or storage component fails, HP technicians arrive at your site the very next business day to diagnose, replace, and retain defective media for proper handling and return, reducing downtime and data risk.
• Preventive maintenance kit replacement and proactive care: The service includes preventive maintenance kit replacement within defined intervals to help prevent equipment deterioration, optimize performance, and extend the life of critical components.
• Comprehensive parts and labor coverage: The plan covers both parts and labor, ensuring that technicians have the necessary components and capabilities to perform repairs efficiently, with less disruption to your workflow.
• On-site service for reliability and productivity: On-site support minimizes travel time, avoids transport challenges, and allows technicians to work in your live environment, accelerating problem resolution and reducing user impact.
• 2-year duration for long-term value and predictable budgeting: A two-year service window provides consistent access to HP expertise, enabling precise, reliable outcomes and easy financial planning for maintenance and uptime.

Technical Details of HP Care Pack Hardware Support with Defective Media Retention/Maintenance Kit

• Service Type: Onsite hardware support with Defective Media Retention
• Coverage Duration: 2 Years
• Response Time: Next Business Day (Parts and Labor)
• Defective Media Retention: Included as part of the service
• Preventive Maintenance: Included; maintenance kits are replaced at defined intervals
• On-site Service Location: Customer site or designated HP service delivery location
• Support Scope: Diagnostics, hardware replacement, preventive maintenance, and proactive care for eligible HP devices

how to install HP Care Pack Hardware Support with Defective Media Retention/Maintenance Kit

• Verify eligibility and confirm your purchase: Ensure your HP device model, serial number, and the Care Pack SKU (DJ Z6pro64 Hws) are eligible for the Defective Media Retention and Maintenance Kit package.
• Schedule the service window: Contact HP support to arrange a Next Business Day onsite visit that aligns with your operational needs and maintenance windows.
• Prepare the site and equipment: Have the target HP hardware accessible, provide a safe workspace, ensure power availability, and back up any critical data as a precaution before maintenance.
• Onsite service execution: HP technician arrives, performs diagnostics, replaces defective media as needed, executes preventive maintenance with the included kit, and retains defective media for proper handling and documentation.
• Validation and documentation: Test system functionality post-service, confirm restoration of full performance, and obtain the service report for asset management and audit records.

Frequently asked questions

• Q: What is included in HP Care Pack Hardware Support with Defective Media Retention/Maintenance Kit? A: It includes Next Business Day onsite hardware support, Defective Media Retention, preventive maintenance kit replacement, and coverage of parts and labor for the duration of 2 years.
• Q: What does Defective Media Retention mean? A: Defective Media Retention means HP keeps the failed media (such as drives) for proper handling, inspection, and return, aiding traceability and compliance during remediation.
• Q: What is the response time for this Care Pack? A: The service offers Next Business Day response, with a technician arriving at your site to diagnose and repair or replace defective components during business hours.
• Q: Is this warranty post-warranty coverage? A: Yes. This Care Pack is specifically designed to provide extended, post-warranty hardware support and reliability for eligible HP devices over a 2-year term.
• Q: Where is the service delivered? A: Service is delivered onsite at the customer’s location or at a designated HP service delivery site, minimizing downtime and travel-related delays.
• Q: Can I customize the service or adjust the coverage period? A: The terms described reflect the standard 2-year coverage with Next Business Day onsite support and included maintenance; any customization would require consulting HP sales for available options.