HP Care Pack - Post Warranty 2-Year Managed Service for HP P779xx MFP

Keep your HP P779xx MFP fleet running smoothly long after the standard warranty with this robust HP Care Pack. Designed for businesses that depend on reliable printing, scanning, and productivity, this Post Warranty 2-Year Managed Service delivers fast, dependable support that minimizes downtime. It combines Next Business Day Onsite service with Defective Media Retention, expert remote assistance, and proactive management to maximize device uptime, protect data, and simplify IT lifecycle planning. Whether you operate a small office or a large enterprise, this Care Pack helps you stay focused on your core work while HP handles the service logistics.

• Next Business Day Onsite Service ensures rapid, in-person support to diagnose and repair hardware issues, reducing downtime and keeping critical workflows on track. You’ll benefit from scheduled visits, on-site parts replacement when needed, and access to HP technicians who understand the P779xx MFP ecosystem.
• Defective Media Retention gives you secure retention of failed drives for data recovery analysis and forensics, enabling you to address data concerns without waiting for third-party arrangements. This feature supports business continuity by facilitating timely data access and restoration efforts.
• Remote assistance accelerates issue resolution through expert diagnostics without waiting for an on-site visit. HP engineers can guide configurations, perform diagnostics, and provide step-by-step instructions to restore operations quickly, often reducing service time and disruption.
• Managed service capabilities include proactive monitoring, remote health checks, and a structured escalation path to maintain device performance. This helps prevent outages, optimize device settings, and extend the life of your HP P779xx MFP fleet.
• Extended 2-year post-warranty coverage aligns with IT lifecycle planning, offering predictable budgeting and long-term support for essential office equipment. By pairing hardware protection with proactive service, you gain peace of mind and a clearer path to sustained productivity.

Technical Details of HP Care Pack - Post Warranty - 2 Year - Warranty HP Inc. Hp2ypwnbdw/dmr Pgwd Mfp P779xx Mngd Svc

• Service type: Post-warranty managed service with onsite and remote support
• Coverage duration: 2 years
• Response time: Next Business Day onsite visit
• Defective Media Retention: Included
• Remote assistance: Included for fast remote diagnostics and guidance
• Onsite support: HP-certified technicians provide hands-on repair and troubleshooting
• Eligible devices: HP P779xx MFP series and related models
• Service access: Activation via HP service portal or authorized partner
• Service levels: Clear SLAs with escalation paths to keep devices operating
• Data security and privacy: HP follows industry-standard security practices during service

How to install HP Care Pack - Post Warranty 2-Year Managed Service

• Verify your device eligibility and collect the device serial number or UPC to confirm coverage.
• Purchase the Care Pack through an authorized HP channel and receive activation details from HP or your partner.
• Activate the service in the HP service portal or through your designated account representative, and review the service level agreement (SLA).
• Schedule the Next Business Day onsite visit at a time that minimizes disruption to your workflow, and prepare the device for the technician (access, power, and workspace).
• Maintain your asset records and notify stakeholders of the extended coverage, ensuring IT teams can leverage the full benefits of remote diagnostics, monitoring, and on-site support.

Frequently asked questions

• Q: What does HP Next Business Day Onsite Service with Defective Media Retention include?

  A: It provides rapid on-site hardware support the next business day after your request, plus secure retention of defective drives for data recovery and analysis. Remote assistance is included to help diagnose issues quickly and accurately.

• Q: Is this Care Pack available for HP P779xx MFP devices?

  A: Yes. The program is designed for HP P779xx MFP models and related devices in the same family, offering multi-year post-warranty coverage with both onsite and remote support to maintain essential document workflows.

• Q: How do I activate the 2-year coverage?

  A: Activation is completed through an HP channel partner or service portal at purchase, with confirmation of your device details and service terms to enable immediate access to support services.

• Q: What if I need service outside standard hours?

  A: The standard program emphasizes Next Business Day onsite coverage. For urgent after-hours needs, contact your HP representative for guidance on available options or expedited scheduling based on your location and service plan.

• Q: How does Defective Media Retention affect data security?

  A: Defective Media Retention is designed to preserve failed media for data recovery while following HP’s security and privacy practices. Access to the retained media is controlled and used strictly to facilitate data restoration and investigation as required.