HP Care Pack with Defective Media Retention - 3 Year - Warranty 25mfp Mngd Svc

HPSKU: 5698995

Price:
Sale price$1,443.11

Description

When critical hardware issues threaten uptime, you need a fast, reliable path back to full productivity. The HP Care Pack with Defective Media Retention is a 3-year managed service designed to get you back online quickly through Same Day Onsite service, expert remote diagnosis, and secure handling of defective storage media. This service combines Hewlett-Packard’s trusted hardware support with proactive logistics, ensuring you minimize downtime, protect sensitive data, and keep your operations moving forward without unnecessary delays. With a dedicated support team ready to assist, you gain the confidence that your storage problems will be resolved promptly, your data will stay secure, and your systems will return to peak performance as soon as possible.

  • Same-business-day onsite repair with remote diagnosis: When a hardware issue strikes, HP technicians arrive the same business day, armed with the tools and knowledge to diagnose the problem remotely first. This dual approach speeds recovery, reduces downtime, and helps keep mission-critical applications online while a solution is being implemented. The combination of remote diagnostics and rapid on-site service minimizes wait times and keeps your team productive.
  • Defective media retention for data security and compliance: In storage-related failures, you retain possession of failed media. This policy enables secure disposal or archival according to your security standards or industry requirements, helping you meet regulatory obligations while ensuring sensitive data remains under your control throughout the repair process.
  • 3-year service duration with comprehensive coverage: The extended 3-year term is designed to maximize uptime, deliver predictable budgeting, and ensure timely results. You can rely on a durable service window that aligns with fleet refresh cycles and project timelines, reducing administrative overhead and providing a steady support backbone for your critical infrastructure.
  • Replacement parts, materials, and escalation management included: The package includes necessary parts and materials to complete repairs, along with structured escalation management. If complex issues arise, expert engineers escalate to the right resources promptly to avoid delays, ensuring repair quality and sustained reliability of your hardware ecosystem.
  • 4-hour onsite response and dependable service delivery: A rapid 4-hour onsite repair response time means you won’t wait long for hands-on remediation. This service attribute, combined with proactive remote diagnosis and standardized workflows, helps you maintain high availability and minimize the impact of hardware faults on end users and business operations.

Technical Details of HP Care Pack with Defective Media Retention - 3 Year - Warranty 25mfp Mngd Svc

Technical specifications and exact UPC/SKU-driven details are not provided in the input. This section is intended to reflect the official specifications as listed by HP and Synnex during product enrollment. Please refer to the official HP Care Pack documentation or your HP account representative for a complete, line-by-line specification sheet, including coverage limits, response times, included materials, service sub-type features, and any regional variations. The core value remains consistent: remote problem diagnosis, same-day onsite support, defective media retention, and a three-year duration designed to maximize uptime and data security.

How to install HP Care Pack with Defective Media Retention

  • Confirm eligibility and coverage: Work with your HP account team or authorized reseller to verify that your devices qualify for the Defective Media Retention option and that the 3-year term aligns with your deployment timeline and IT strategy.
  • Activate service and schedule onboarding: Initiate the Care Pack enrollment, then coordinate the preferred times for remote diagnostics setup and the initial onsite visit. Prepare asset lists and any relevant warranty or serial information to streamline the process.
  • Prepare for remote diagnostics: Ensure that network connectivity and administrative access are in place so HP engineers can perform initial remote assessments. This may include enabling secure remote access and gathering logs or error messages that describe the issue.
  • Onsite readiness and media handling: When the onsite technician visits, have the affected storage device and any related components available for inspection. Follow your data-retention and media-handling policies to guide decisions about secure retention or archiving of defective media.
  • Post-service validation and documentation: After the repair or replacement, verify system functionality, run relevant tests, update asset and service records, and confirm that uptime goals have been achieved. Keep a record of the serviced components and retained media as required by your security programs.

Frequently asked questions

  • What is Defective Media Retention? Defective Media Retention is a service feature that allows you to retain failed storage media after a storage-related hardware issue. This enables secure disposal or archiving according to your security standards and regulatory requirements, so you maintain control of sensitive data throughout the repair process.
  • What response times does this Care Pack offer? The service includes 4-hour onsite repair service response to expedite repair and restore availability, complemented by remote diagnosis to accelerate issue identification and resolution.
  • What does the 3-year service duration cover? The 3-year term provides ongoing hardware support, remote diagnostics, same-day onsite visits, replacement parts and materials, escalation management, and continued access to HP service experts to maximize uptime over a multi-year period.
  • Is remote diagnosis included? Yes. Remote problem diagnosis and support are integral to the service, enabling initial assessment and guidance before an onsite visit, which helps shorten downtime and streamline the repair process.
  • What kind of hardware issues are covered? The Care Pack focuses on critical hardware issues involving HP devices where defective storage media and related components require rapid onsite intervention to restore operations and protect data integrity.
  • How do I secure data during a media retention event? You retain possession of the defective media, allowing you to dispose of or archive it in accordance with your security policies and any applicable industry regulations. HP provides support and guidance to ensure compliant handling.

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