Hp Care Pack With Defective Media Retention 5 Year Warranty Mfp E786Xx Svc

HPSKU: 6724272

Price:
Sale price$1,531.42

Description

Maximize uptime for your HP multifunction printers (MFP) and related devices with the HP Care Pack with Defective Media Retention. This 5-year coverage blends remote expert diagnostics with guaranteed next-business-day onsite support, and secure handling of defective storage media. Designed to protect your data, simplify maintenance, and keep your business moving, thisCare Pack delivers speed, security, and predictable service outcomes for busy environments where every minute counts. With Next Business Day Onsite Service backed by HP’s technical experts, you get rapid problem resolution and a clear path back to full productivity, while Defective Media Retention gives you control over failed storage media in line with your security policies and regulatory requirements.

  • Rapid remote diagnostics and expert guidance over the phone or via remote tools to diagnose issues quickly, reducing downtime and accelerating recovery for your MFP and HP devices.
  • Next Business Day Onsite Service ensures a qualified HP technician arrives at your location the very next business day when remote resolution isn’t possible, delivering hands-on repair and real-time assistance.
  • Defective Media Retention lets you retain failed storage media for secure disposal or archival, enabling you to maintain data security and compliance without surrendering media for immediate destruction.
  • Comprehensive coverage includes replacement parts and materials for all HP branded components within the 5-year term, supported by escalation management to coordinate across support teams for timely repairs.
  • Integrated, end-to-end support combines remote diagnosis with onsite service and proactive escalation, helping you minimize maintenance complexity and protect your hardware investment year after year.

Technical Details of HP Care Pack with Defective Media Retention - 5 Year - Warranty Mfp E786xx Svc

  • Service type: HP Next Business Day Onsite Service with Defective Media Retention
  • Duration: 5 years of coverage for the specified HP branded components
  • Key features: Remote problem diagnosis and support, onsite hardware support next business day, defective media retention, replacement parts and materials included, escalation management
  • Data/security: Defective media retention enables you to retain failed media for secure disposal or archival according to your security standards
  • Location: Onsite service delivered at your business location with a rapid response time to maximize uptime
  • Eligibility: Covers HP branded components within the scope of the Care Pack agreement

How to install HP Care Pack with Defective Media Retention - 5 Year - Warranty Mfp E786xx Svc

  • Verify eligibility: Confirm that your HP devices qualify for the Care Pack option and that you have the appropriate SKU or product configuration as defined by your HP sales or procurement process.
  • Purchase and activate: Acquire the Care Pack and activate the service with your HP account to initiate coverage for the specified devices.
  • Associate devices: Link the Care Pack to the eligible HP branded components within your fleet to ensure comprehensive coverage under the 5-year term.
  • Plan for support: Establish preferred contact channels and escalation preferences so HP can diagnose remotely and dispatch onsite support promptly when needed.
  • Prepare for on-site visits: Have device serial numbers, location details, and any relevant access information ready to expedite onsite service scheduling when required.

Frequently asked questions

  • Q: What does Defective Media Retention cover?
    A: It allows you to retain failed storage media for secure disposal or archival in accordance with your security policies and regulatory requirements, rather than immediately returning or destroying it.
  • Q: What devices are included in this Care Pack?
    A: The plan covers HP branded components within the scope of the Care Pack agreement for the specified MFPs and related HP devices, with 5-year coverage.
  • Q: What is “Next Business Day Onsite Service”?
    A: If remote resolution cannot fully resolve the issue, HP commits to dispatch a qualified technician to your business location the next business day to perform on-site hardware support.
  • Q: Are replacement parts and materials included?
    A: Yes. The Care Pack includes replacement parts and materials for HP branded components during the 5-year term.
  • Q: How do I activate the service?
    A: After purchasing the Care Pack, activate the service through your HP account and associate it with the eligible devices as defined by your procurement process.

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