HP Care Pack with Defective Media Retention - Post Warranty - 1 Year - Warranty Color 78x Svc

HPSKU: 4964353

Price:
Sale price$1,900.45

Description

When hardware issues strike, downtime costs can quickly add up. This HP Care Pack delivers trusted expertise right when you need it, combining Next Business Day Onsite Service with Defective Media Retention to keep your business running smoothly. With dependable remote assistance and a streamlined onsite support experience, you gain fast access to HP's specialists, so you can minimize disruption and maximize uptime. The Defective Media Retention feature puts you in control of your sensitive data during storage media failures, providing peace of mind alongside practical, hands-on restoration capabilities. Built for post-warranty environments that demand reliability, this 1-year service plan is designed to protect your operations, safeguard critical information, and keep your HP hardware functioning at peak performance.

  • Next-business-day onsite service with rapid parts and labor response to minimize downtime. When a storage or hardware issue occurs, an HP technician arrives at your location the very next business day to diagnose, repair, and restore service, so your team can return to work with minimal delay.
  • Defective Media Retention ensures you maintain control of failed storage media. Rather than returning drives to the vendor, you can securely manage and retain your defective media at your site, supporting data handling policies and regulatory requirements while work continues.
  • High-quality remote assistance paired with convenient onsite support. If issues can be resolved remotely, HP experts provide guidance quickly; for hardware faults, you benefit from hands-on service delivered where your equipment resides, reducing the need for travel and accelerating resolution.
  • 1-year service duration for sustained protection and predictable budgeting. The plan is designed to cover post-warranty needs with ongoing support, helping you plan maintenance activities, anticipate costs, and maintain device reliability over an extended period.
  • Electronic and physical service sub-type for your convenience and ease of operation. ThisCare Pack blends digital service capabilities with on-site visits, giving you flexibility in how support is delivered and making it easier to manage service lifecycle and documentation from one place.

Technical Details of HP Care Pack with Defective Media Retention

  • Service model: HP Next Business Day Onsite Service with Defective Media Retention. This service is designed to reduce downtime by providing timely on-site repairs and secure handling of failed media.
  • Coverage duration: 1 Year. The plan extends basic support into a full-year period to ensure ongoing uptime and maintenance efficiency for your HP hardware footprint.
  • Service sub-type: Electronic and Physical service. The offering combines digital support capabilities with hands-on physical service to deliver comprehensive protection and rapid issue resolution.
  • Response time: Next Business Day – Parts and Labor. If a fault is detected, HP commits to delivering parts and labor at your location by the next business day to restore functionality quickly.
  • Inclusions: In-person repairs, replacement parts, and on-site service delivered to your door. This means HP technicians bring required parts and perform repairs at your site, reducing downtime and logistical complexity.
  • Data handling: Defective Media Retention. You retain possession of failed media, allowing you to manage data security and retention according to your internal policies and compliance requirements.

How to install HP Care Pack with Defective Media Retention

  • Confirm eligibility and ensure you are operating within a post-warranty environment that supports HP Care Pack with Defective Media Retention. Review your device model and service needs to determine that this plan aligns with your hardware.
  • Contact HP support or your authorized HP reseller to initiate activation of the Next Business Day Onsite Service with Defective Media Retention. Provide basic details about your HP hardware and the nature of the anticipated service requirement.
  • Gather essential product information to streamline the setup process. This includes the device model, serial number, and a description of the issue or failed storage media. Clear information helps ensure the technician brings the correct parts and equipment on the scheduled visit.
  • Schedule the service for the earliest available next business day. Prepare the service location by ensuring access to the affected equipment and any safety or security procedures required by your organization.
  • On arrival, the HP technician will diagnose the issue, perform the necessary repairs, and execute the Defective Media Retention process as appropriate. After the service is completed, verify that the system is fully operational and that documentation of the service is provided for your records.

Frequently asked questions

  • Q: What is Defective Media Retention?

    A: It is a feature of this HP Care Pack that allows you to retain the failed storage media at your location, giving you control over your data and facilitating secure handling or disposal according to your internal policies.

  • Q: What does Next Business Day Onsite Service mean?

    A: It means HP will dispatch a qualified technician to your site by the next business day to perform repairs, replace parts, and restore service, minimizing downtime and keeping your operations on track.

  • Q: How long does the coverage last?

    A: The coverage lasts 1 year from activation, providing consistent support throughout the post-warranty period and helping you budget maintenance and support costs.

  • Q: Is this service suitable for all HP hardware?

    A: The service is designed for HP hardware that falls under post-warranty care packs and requires Next Business Day Onsite support with the Defective Media Retention option. Please verify compatibility with your specific model when purchasing.

  • Q: How do I initiate service and who do I contact?

    A: You initiate service through HP Support or your authorized HP reseller. Provide basic device details and your organizational requirements to activate the plan and schedule the next available onsite visit.


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