HPE Care Pack Foundation Care Call-To-Repair - Extended Service - Service 0 24g 4sfp Svc

Invest in unwavering IT resilience with the HPE Care Pack Foundation Care Call-To-Repair. This extended, on-site service is designed to keep your critical systems up and running around the clock, delivering rapid response, reliable parts and labor, and hands-on support right at your doorstep. Whether you’re safeguarding a single rack or a fleet of enterprise servers, Foundation Care provides a dependable, physical service experience that minimizes downtime and simplifies maintenance planning through predictable coverage and streamlined support.

• 24x7 on-site support with a rapid 6-hour response ensures expert help arrives quickly when you need it most. The program is built to minimize disruption, with round-the-clock access to qualified technicians who can diagnose, repair, and restore functionality on-site, helping you keep uptime commitments to your users and customers.
• Includes parts and labor for on-site maintenance—no hidden fees or delays. This Care Pack covers both the replacement parts and the labor required to complete the service, so you can resolve issues efficiently without juggling multiple vendors or inventory costs. Genuine HP replacement parts are used to maintain system integrity and performance.
• Call-To-Repair for fast, reliable escalation—the service model is designed to streamline fault resolution. When a problem arises, the on-site technician follows a defined process to repair or replace failed components, delivering a clear path from issue discovery to service completion and verification of a restored state.
• Physical service subtype for convenience and ease of operation—on-site maintenance reduces the burden of transporting hardware for repair or service. Your equipment stays in place, and certified technicians perform the work in your environment, preserving configuration context and reducing risk to operations.
• Cost-efficient reliability with minimized inventory impact—by combining maintenance, parts replacement, and labor under one extended service, you gain dependable coverage while simplifying budgeting and inventory management. This approach helps lower the total cost of ownership and improves asset lifecycle planning.

Technical Details of HPE Care Pack Foundation Care

Technical specifications for this HPE Care Pack are provided by the vendor and are available via the product’s UPC or SKU in the official catalog. The Foundation Care Call-To-Repair Extended Service includes 24x7 coverage, on-site maintenance, parts and labor, and a physical service model designed for ease of operation in your data center or office environment. This service is intended to protect your infrastructure by delivering timely on-site interventions, dependable parts replacement, and the support needed to maintain system reliability with minimal disruption.

Key characteristics at a glance:

• Service type: Extended on-site care with 24x7 access
• Response window: 6-hour on-site arrival and repair when a fault is reported
• Inclusions: Parts replacement, labor, and on-site maintenance
• Delivery model: Physical service in the customer location to preserve system context
• Goal: Minimize downtime and maximize dependability for critical hardware

How to install HPE Care Pack Foundation Care

• Confirm eligibility: Verify that your eligible HPE hardware is covered under the Foundation Care Call-To-Repair Extended Service and confirm the service termination date is current.
• Register the product: Ensure your device is registered with the service provider so requests for on-site support can be properly tracked and routed to the appropriate technical team.
• Identify the service address: Provide the correct installation location, access instructions, and any site-specific requirements to ensure technicians can reach your equipment quickly and safely.
• Initiate a service request: When a fault occurs, contact the service provider through the official portal or support line to open a ticket. Be ready to share device serial numbers, model information, and a clear description of the issue.
• Schedule the on-site visit: The service team will coordinate a convenient time for the on-site visit within the 6-hour window and prepare replacement parts or equipment as needed to restore functionality.
• Verify repair completion: After the service is performed, confirm that the system is operational, perform any required reboots or configuration checks, and retain documentation of the fault, actions taken, and final status for your records.

Frequently asked questions

• Q: What is included in HPE Care Pack Foundation Care Call-To-Repair?

  A: The service provides extended on-site support with 24x7 availability, a 6-hour on-site response, and coverage for parts and labor. It emphasizes physical service delivery to resolve technical issues directly at your location, helping you minimize downtime and manage maintenance more effectively.

• Q: How quickly will technicians respond to a service request?

  A: Responders aim to arrive on-site within six hours of the service request, enabling prompt fault isolation, replacement of failed components, and restoration of normal operation in a timely manner.

• Q: Are replacement parts included, and are they genuine?

  A: Yes. The plan includes replacement parts as needed, with labor to install them. HP emphasizes the use of genuine replacement parts to maintain system performance and reliability.

• Q: Do I need to travel to a service center for repairs?

  A: No. The Foundation Care Call-To-Repair program is designed for on-site delivery, bringing maintenance and repair services directly to your location, which helps preserve your existing configurations and minimize operational disruption.

• Q: How do I activate or enroll in this service?

  A: Activation typically requires product registration, proof of eligibility, and agreement to the service terms. Once enrolled, you can file service requests via the official support portal or designated channel and receive coordinated on-site visits as part of the coverage.