HPE Care Pack Foundation Care - Extended Service - 3 Year - Service

The HPE Care Pack Foundation Care - Extended Service - 3 Year - Service is a vital investment for organizations seeking comprehensive support and reliability in their IT infrastructure. Designed to ensure your systems remain operational and efficient, this service offers peace of mind with professional assistance readily available for any hardware failures or technical queries. Benefit from our extensive three-year support package that allows you to focus on your core business activities while we manage your IT needs.

• Extended Service Coverage: Enjoy three years of comprehensive support that allows your organization to thrive without interruption, ensuring that every aspect of your IT infrastructure is well-maintained.
• On-site Maintenance: Experience enhanced reliability and minimized downtime with our on-site service, guaranteeing immediate attention and care for your systems whenever necessary.
• Parts & Labor Included: Our service covers both parts and labor, providing a hassle-free experience with no hidden costs, giving you confidence in the value of your investment.
• Next Business Day Response: Count on our commitment to prompt service with guaranteed next business day response time, ensuring your operations continue seamlessly without disruption.
• Physical Service Support: Our physical service sub-type guarantees hands-on assistance, ensuring that your projects are completed on time and to the highest standards of quality.

Technical Details of Product

• Service Type: Foundation Care - Extended Service
• Duration: 3 Years
• Service Time: 9 x 5 (Monday to Friday, excluding holidays)
• Service Delivery: On-site
• Service Coverage: Maintenance - Parts & Labor
• Service Sub-Type: Physical, Electronic
• Response Time: Next Business Day

How to Install

To activate your HPE Care Pack Foundation Care service, follow these simple steps:

1. Purchase the HPE Care Pack service along with your hardware or as a standalone product.
2. Register your service through the HPE website or by contacting HPE customer support.
3. Obtain your service agreement details and service reference number for future reference.
4. Contact HPE support whenever assistance is required, ensuring to provide your service reference number for quicker service.

Frequently Asked Questions

• What does the HPE Care Pack Foundation Care include? The Care Pack includes on-site service, parts and labor for repairs, and next business day response for all covered issues.
• Is this service available for all HPE products? Yes, the HPE Care Pack service can be applied to a wide range of HPE products. Please check specific product compatibility.
• How do I contact HPE support for service requests? You can contact HPE support via their website or the customer service number provided in your service agreement.
• Can I extend my HPE Care Pack service after it expires? Yes, HPE offers options to renew or extend your Care Pack services prior to expiration. It's recommended to contact HPE for available options.
• Are there any limitations to the service coverage? Service coverage is subject to the terms of your service agreement. Please review your agreement for specific limitations and conditions.