HPE Care Pack Foundation Care - Extended Service - 5 Year - Service

The HPE Care Pack Foundation Care - Extended Service - 5 Year - Service is designed to provide unparalleled support for your HPE equipment, ensuring it operates optimally throughout its lifecycle. This service plan not only safeguards your IT investment but also offers peace of mind with reliable maintenance and a quick resolution of issues. Tailored for businesses relying on uninterrupted operations, this extended service guarantees minimal downtime through its comprehensive support features.

• Comprehensive Coverage: The HPE Care Pack offers an extensive duration of support for 5 years, protecting your systems against unforeseen failures and maintenance requirements.
• Next Business Day On-site Support: Benefit from next business day on-site support, ensuring that help is always available at the right time for prompt resolution of any technical issues.
• Parts and Labor Included: This service package incorporates both parts and labor, which minimizes inventory costs and provides the peace of mind of dependable service when you need it most.
• Enhanced Reliability: With the parts replacement service included, you can expect dependable efficiency and increased reliability for your critical systems, aiding in business continuity and operational success.
• Physical Service Type: The physical service subtype guarantees better usability and increased efficiency through a hands-on approach to maintenance and support.

Technical Details of the Product

• Service Type: Extended Service
• Service Duration: 5 Years
• Support Hours: 9 x 5
• Response Time: Next Business Day On-site Service
• Inclusions: Maintenance, Parts & Labor
• Service Characteristics: Physical Service Subtype

How to Install

Activating your HPE Care Pack Foundation Care - Extended Service - 5 Year - Service is straightforward. Follow these steps:

1. Purchase the HPE Care Pack from an authorized reseller or directly from HPE.
2. Receive your service activation key via email or physical mail.
3. Log into the HPE support portal with your credentials.
4. Enter your service activation key in the designated field to register your Care Pack.
5. Review your service terms and acknowledge to complete the registration process.
6. Once registered, you can access support and request service as needed.

Frequently Asked Questions

What does the HPE Care Pack cover? The Care Pack covers parts replacement, labor, and next business day on-site support for a duration of five years.

How do I request service? You can request service through the HPE support portal or by contacting HPE customer service directly.

Is there a limit to the number of service calls I can make? No, as long as the service need falls within the terms of the Care Pack, there is no limit to the number of service calls.

Can I transfer my Care Pack to another device? Typically, Care Packs are tied to specific devices. Please consult with HPE customer support for specific transfer options.

What happens if my device requires extensive repairs? If your device requires extensive repairs, HPE will work with you to provide the necessary support to minimize downtime and restore functionality as quickly as possible.