HPE Care Pack Foundation Care — Extended Service, 5 Year, On-site, Parts & Labor

Deliver reliability, peace of mind, and maximum uptime with HPE Care Pack Foundation Care — Extended Service. This comprehensive support plan is designed for 5 years of proactive, on-site assistance that keeps your critical infrastructure productive. With a focus on rapid response, flexible scheduling, and thorough parts and labor coverage, Foundation Care ensures your Hewlett Packard Enterprise hardware operates at peak performance, minimizing downtime and accelerating issue resolution. Whether you’re protecting servers, storage, networking, or SFP/SFP+ components, this extended service creates a dependable partnership between your business and HPE’s expert technicians.

• Five-year coverage with dependable on-site support. This extended service delivers continuous protection for your hardware lifecycle, so you can plan long-term upgrades and maintenance with confidence.
• Next Business Day on-site service for rapid restoration. When a fault occurs, an experienced technician arrives at your location the next business day to diagnose, repair, and restore functionality, reducing downtime and impact on operations.
• 9x5 support with precise service windows. The plan combines broad availability with predictable scheduling, allowing you to plan maintenance during your defined work hours while keeping downtime to a minimum.
• Parts and labor included for complete repair coverage. Replacement parts and labor costs are covered, ensuring you don’t face unexpected charges when issues arise or components fail.
• Flexible scheduling and on-site maintenance options. Physical service sub-type provides the freedom to coordinate work hours, locations, and assignments for maximum reliability and convenience.

Techncial Details of HPE Care Pack Foundation Care - Extended Service - 5 Year

Technical details summarize the core benefits and service characteristics that define this care pack. While specific SKU or UPC-linked specifications may vary by deployment, the essential features typically include:

• Service duration: 5 years from the date of purchase or activation, designed to align with multi-year IT strategies and hardware refresh cycles.
• Service type: Foundation Care — Extended Service, with on-site maintenance, parts and labor, and electronic support to expedite problem resolution.
• Response and coverage window: 9x5 support with Next Business Day on-site response, enabling predictable planning and rapid restoration of services.
• On-site presence: Authorized technicians visit your location to perform diagnostics, replacements, and routine maintenance as needed.
• Support scope: Physical hardware repair and electronic assistance, including remote troubleshooting and guidance to resolve issues efficiently.
• Flexibility: Scheduling options accommodate diverse environments, locations, and work hours, helping to minimize operational disruption.

How to install HPE Care Pack Foundation Care

Getting started with HPE Care Pack Foundation Care is straightforward, designed to complement your existing hardware investments and vendor relationships. Follow these general steps to enable and activate this extended service, ensuring you receive timely on-site support and coverage for your critical assets:

• Verify eligibility: Confirm that the target hardware is covered under the Foundation Care Extended Service program and that the serial numbers or product identifiers are registered with HPE or your authorized reseller.
• Acquire and activate the care pack: Purchase the 5-year Foundation Care extension and provide the required service contract details to activate coverage within the HPE service portal or through your account representative.
• Provide asset details: Supply essential information such as model numbers, serial numbers, location, and preferred on-site service windows to enable swift scheduling and dispatch of technicians.
• Confirm service windows: Work with the service provider to set a predictable 9x5 support window and any Next Business Day on-site response requirements for essential components and locations.
• Access and logistics: Ensure access routes, building security, and any required site contacts are documented to prevent delays during on-site visits and to facilitate efficient repairs.
• Documentation and communication: Maintain all service contracts, warranties, and escalation contacts in your asset management system for easy reference during incidents.
• Ongoing maintenance planning: Coordinate preventive maintenance activities and planned downtime windows to minimize disruption while preserving performance and reliability.

Frequently asked questions

What is HPE Care Pack Foundation Care — Extended Service?
Foundation Care — Extended Service is a long-term, on-site support plan from HPE that provides maintenance, parts, and labor coverage for up to five years. It is designed to reduce downtime, accelerate issue resolution, and offer flexible scheduling to accommodate complex IT environments.

What does “9x5 × Next Business Day – On-site” mean?
The 9x5 notation indicates standard business hours coverage (typically 9 a.m. to 5 p.m., local time). Next Business Day on-site means that, after a service request is opened, a qualified technician is dispatched to your location by the next business day to diagnose and repair the issue on-site, subject to availability and terms of the service agreement.

What components are covered by Parts & Labor?
Parts & Labor coverage includes replacement components required to repair a covered fault and the labor needed to perform the repair. The exact list of covered parts depends on the device family and model but generally encompasses hardware components, replacements due to normal wear, and components integral to restoring operation.

Is this service suitable for mixed environments?
Yes. HPE Care Pack Foundation Care is designed to support a range of hardware types and configurations within enterprise environments. Its flexible scheduling and on-site capabilities help accommodate data centers, server rooms, and distributed locations while maintaining consistent support quality.

How do I activate or renew this service?
Activation typically occurs through your authorized HPE reseller or directly with HPE. You’ll provide asset details, serial numbers, and preferred service terms. Renewal is arranged prior to the end of the current term to ensure continuous coverage without gaps.

Can I customize service windows or add additional support options?
Yes. Foundation Care — Extended Service offers flexible scheduling and the ability to tailor on-site visits and response times to fit your business needs. Additional service options may be available depending on device type and location.