HPE Care Pack Proactive Care - 5 Year - Service

The HPE Care Pack Proactive Care - 5 Year - Service is a comprehensive solution designed specifically for businesses seeking to enhance the reliability and performance of their IT infrastructure. This proactive care service plan ensures that you have seamless support while minimizing downtime, allowing your organization to focus on its core business functions. With 24/7 access to expert technical assistance and rapid response times, the HPE Care Pack Proactive Care empowers your IT operations like never before.

• 24/7 Technical Support: Gain peace of mind with round-the-clock access to technical assistance. Whether it’s day or night, our dedicated support team is available to address your needs, ensuring minimal disruption to your operations.
• 2-Hour Response Time: Experience a guaranteed response time of just 2 hours for critical issues. This rapid response capability allows you to resolve problems swiftly, maintaining your operational efficiency and minimizing the impact on your business.
• Predictable Total Cost of Ownership: With a fixed service plan over five years, you can effectively budget for your IT support. This not only avoids unexpected expenses but also gives you peace of mind knowing that your maintenance costs are predictable.
• Consulting Services: Leverage expert consulting to help mitigate risks and handle any mishaps effectively. Our team ensures that your IT systems are resilient and well-managed, allowing you to focus on growth.
• Electronic Service Subtype: Simplify your service request process with the electronic service subtype feature. This enhances the tracking and categorization of your service requests, enabling quick resolution of issues and better overall service management.

Technical Details of Product

• Service Type: Proactive Care
• Duration: 5 Years
• Support Availability: 24 x 7
• Response Time: 2 Hours
• Service Subtype: Electronic

How to Install

To activate the HPE Care Pack Proactive Care service, follow these simple steps:

1. Purchase the HPE Care Pack Proactive Care - 5 Year service through an authorized HPE partner or directly from HPE.
2. Receive confirmation of your purchase, which includes the service contract details.
3. Log in to the HPE Support Center with your HPE Passport account.
4. Register your product and associate it with the Care Pack service you purchased.
5. Once registered, you can begin utilizing the support services as needed.

Frequently Asked Questions

• What is included in the HPE Care Pack Proactive Care service? The service includes 24/7 technical support, a guaranteed 2-hour response time for critical issues, expert consulting services, and an electronic service subtype for efficient tracking and management.
• How does the 2-hour response time work? In the event of a critical issue, simply contact HPE Support, and a technician will respond to your request within 2 hours to help resolve the problem.
• Can I upgrade or modify my service plan during the 5 years? Yes, you can discuss potential upgrades or modifications with your HPE representative at any point during your service period.
• Is this service available for all HPE products? The HPE Care Pack Proactive Care service is compatible with a wide range of HPE products. Please check with your HPE representative to confirm eligibility for specific devices.
• What happens at the end of the 5-year term? At the end of the term, you will have the option to renew your service plan or choose a different level of support based on your needs. HPE will reach out to you prior to the expiration to discuss your options.