Description
Protect your critical IT investment with a comprehensive service plan designed to keep systems running at peak performance. HPE Care Pack Proactive Care – Extended Service offers 24x7 on-site support, rapid parts and labor replacement, and proactive maintenance that helps prevent outages, optimize efficiency, and extend the life of your hardware. With a five-year duration, this service ensures predictable costs, reduced risk, and peace of mind for IT teams managing mission-critical infrastructure.
- Five-year coverage to maximize return on investment and minimize total cost of ownership, with dependable support across the device lifecycle.
- 24 x 7 x 4 hour on-site response to critical issues, delivering rapid remediation and minimal business disruption.
- Parts and labor included, ensuring comprehensive maintenance without surprise expenses and with less downtime.
- Proactive care features that monitor, identify, and address potential problems before they become outages, preserving performance and reliability.
- On-site availability of experts and physical service specialized for your equipment, simplifying operations and ensuring expert handling of complex configurations.
Technical Details of HPE Care Pack Proactive Care
(Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference)
- Service duration: 5 years
- Service type: Proactive Care – Extended
- Coverage: 24 x 7 x 4 hour on-site
- Span of support: On-site service with rapid response to critical issues
- Parts & Labor: Included
- Service subtype: Physical service with on-site technicians
- Maintenance focus: Preventive and corrective maintenance to sustain reliability
- Core benefits: Increased uptime, predictable budgeting, and enhanced asset protection
How to install HPE Care Pack Proactive Care
- Verify eligibility and asset details with your Hewlett Packard Enterprise account or partner portal to ensure the device is covered under Proactive Care – Extended.
- Activate and register the service against the specific hardware (including serial numbers, model identifiers, and location) to enable SLA tracking and on-site scheduling.
- Confirm the preferred on-site delivery model and define escalation paths so technicians are dispatched promptly when a fault is detected or reported.
- Schedule proactive monitoring access and portal credentials so your IT team can view health insights, upcoming maintenance windows, and replacement recommendations.
- Coordinate the initial service visit and ongoing support cadence with the HPE service team, ensuring alignment with your business hours and critical maintenance windows.
Frequently asked questions
- What is HPE Care Pack Proactive Care — Extended? It is a long-term, on-site service plan that provides 24 x 7 support with a 4-hour on-site response, including parts and labor, designed to maximize uptime and extend the life of your hardware.
- What equipment is covered? Coverage applies to the device(s) included under the specific Proactive Care contract; please refer to your asset list or service enrollment to confirm exact model coverage.
- What does “Proactive” mean in this service? Proactive care includes monitoring and proactive maintenance activities intended to identify and remediate potential issues before they result in outages or performance degradation.
- What is the response time for critical issues? On-site response is guaranteed within 4 hours for eligible critical problems, 24/7, to minimize downtime and maintain business continuity.
- Are parts and labor really included? Yes. The plan covers both parts and labor, reducing unexpected costs and ensuring that qualified technicians perform necessary repairs.
- How do I access support and monitoring data? You’ll receive portal access or a consolidated dashboard where you can view health metrics, maintenance alerts, and upcoming service activities.
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