HPE Care Pack Proactive Care Service - Extended Service - 3 Year - Service

The HPE Care Pack Proactive Care Service is a premium IT maintenance solution tailored to meet the needs of businesses of all sizes. Designed with a focus on proactive support and efficient service delivery, this extended service package offers three years of comprehensive coverage to ensure optimal performance of your HPE infrastructure. With 24/7 availability and a host of unique features, this service guarantees that your operations will run smoothly without interruption.

• 24/7 Availability: Enjoy round-the-clock support that ensures any technical issues are addressed promptly, minimizing downtime and keeping your business operational at all hours.
• On-Site Maintenance: Experience the convenience of on-site service, with technicians coming directly to your location for repairs and maintenance, enhancing productivity and streamlining the process.
• Parts & Labor Included: Rest easy with the knowledge that parts replacement and labor costs are covered, providing predictable budgeting and peace of mind for unexpected issues.
• Flexible Scheduling: The service offers great flexibility in scheduling work hours, locations, and assignments, making it easy to integrate maintenance into your operational workflow.
• Extended 3-Year Coverage: This package ensures you maintain peak productivity for three years, receiving timely support that allows you to focus on your core business objectives without interruption.

Technical Details

• Service Type: Proactive Care Service
• Duration: 3 Years
• Support Hours: 24 x 7
• On-Site Response Time: 6 Hours
• Service Coverage: Parts and Labor included
• Service Location: On-site

How to Install

To activate your HPE Care Pack Proactive Care Service, follow these simple steps:

1. Purchase the HPE Care Pack Proactive Care Service from an authorized retailer or directly from HPE.
2. Register your service online using the HPE service registration portal by entering your product details and care pack information.
3. Receive confirmation of your service activation along with instructions on how to access support.
4. Keep the service details handy for seamless communication with HPE support whenever assistance is needed.

Frequently Asked Questions

• What is included in the HPE Care Pack Proactive Care Service? This service includes 24/7 technical support, on-site maintenance, parts and labor coverage, and flexible scheduling options over a three-year period.
• How quickly can I expect service after logging a support ticket? With on-site response times of 6 hours, you can expect prompt service that minimizes downtime and keeps your business running smoothly.
• Can I customize the service coverage hours? While the service is available 24/7, if you require specific scheduling adjustments, please discuss them with your HPE representative during the registration process.
• Is there a limit to the number of service calls I can make? No, there is no limit on the number of service calls. Our goal is to ensure your IT systems operate at their peak performance.
• What should I do if I need to escalate a support issue? If you need to escalate a support issue, please follow the escalation procedures outlined in the HPE support documentation or contact your designated HPE account manager.