HPE Foundation Care - 1 Year - Service

The HPE Foundation Care - 1 Year - Service is a robust support solution meticulously crafted for businesses seeking to enhance the reliability and performance of their IT infrastructure. With this service, you will gain access to comprehensive hardware and software support provided by Hewlett Packard Enterprise (HPE) technical resources. This ensures your systems remain operational, efficient, and resilient against potential disruptions. Whether you encounter hardware malfunctions or software issues, the HPE Foundation Care service is your ally in maintaining business continuity and minimizing downtime.

• Comprehensive Support: HPE Foundation Care delivers an extensive range of hardware and software services that enhance the availability of your IT infrastructure, guaranteeing you have the necessary resources when you need them most.
• Remote Diagnosis and Support: Enjoy immediate assistance with remote diagnosis and technical support for your HPE products, allowing for swift issue resolution without the need for on-site intervention.
• On-Site Hardware Repair: If remote support does not suffice, HPE Foundation Care includes on-site hardware repair services, ensuring effective resolution of any hardware issues and minimizing disruption to your business operations.
• Software Updates and Patches: Stay ahead of potential vulnerabilities with regular software updates and patches for HPE-supported software products, ensuring your systems are secure and perform at their best.
• Efficient Call Management: Benefit from an unparalleled support experience with collaborative call management for eligible non-HPE software, addressing all your technical needs seamlessly.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Response Time: 2 Hour - Phone Support
• Support Coverage: Hardware and software support for HPE and selected third-party products
• Included Services: Remote diagnosis, on-site hardware repair, Basic Software Support, and access to software updates

How to Install HPE Foundation Care

To install HPE Foundation Care, follow these steps:

1. Purchase the HPE Foundation Care service directly from HPE or an authorized distributor.
2. Upon purchase confirmation, you will receive a service agreement and details on how to access support.
3. Register your HPE hardware and software products covered under this service with HPE's support portal.
4. Contact HPE support to set up your account and familiarize yourself with the available support resources.
5. Utilize the remote diagnosis and support services as needed to ensure your IT infrastructure remains operational.

Frequently Asked Questions

• What is included in the HPE Foundation Care service? The HPE Foundation Care service includes remote diagnosis, on-site hardware repair, software updates, and collaborative call management for eligible products.
• How quickly can I get support? HPE Foundation Care offers a 2-hour response time for phone support, ensuring you receive timely assistance whenever issues arise.
• Can I include third-party software in my service coverage? Yes, HPE Foundation Care provides collaborative call management for selected non-HPE software. Contact HPE for information on eligible products.
• How long does the service last? The HPE Foundation Care service is valid for one year from the date of purchase, providing a full range of support for that duration.
• What do I do if I need further assistance? If you require additional assistance, you can reach out to HPE support through the contact information provided in your service agreement or the HPE support portal.