HPE Foundation Care - 1 Year - Warranty

Enhance the reliability and efficiency of your IT infrastructure with the HPE Foundation Care - 1 Year Warranty. This comprehensive service package from Hewlett Packard Enterprise (HPE) is designed to provide both hardware and software support, ensuring your systems are always operational. With seamless integration into your existing IT framework, HPE Foundation Care guarantees peace of mind by offering expert assistance that can help resolve any issues swiftly and effectively. Key Features and Benefits:

• Comprehensive Hardware and Software Support: The HPE Foundation Care service provides extensive support for both HPE and selected third-party products, ensuring that your IT environment operates smoothly.
• Remote Diagnosis and On-Site Repair: Benefit from immediate remote diagnosis for hardware issues, along with on-site hardware repair when necessary. This dual approach minimizes downtime and restores your systems quickly.
• Access to Software Updates and Patches: Stay up-to-date with remote access to critical software updates and patches, ensuring that your applications run efficiently and securely.
• Multiple Service Level Options: Customize your support experience with various service levels, including "HPE Foundation Care NBD Service," "HPE Foundation Care 24x7 Service," and "HPE Foundation Care CTR Service," tailored to meet your specific business needs.
• 24/7 Incident Reporting: Report incidents any time, day or night, using telephone or web portals, ensuring that support is always accessible when you need it most.

Technical Details of HPE Foundation Care

• Warranty Duration: 1 Year
• Support Coverage: Remote diagnosis, on-site hardware repair, software updates, and patches.
• Response Time: 4 Hour Phone Support Service Response Time
• Availability: Subject to local availability and product eligibility
• Call Reporting: 24/7 access for incident reporting via telephone or web portal

How to Install HPE Foundation Care

To install HPE Foundation Care, follow these simple steps:

1. Contact HPE Sales: Reach out to your local HPE sales office to confirm eligibility for your products and select the appropriate service level.
2. Review the Agreement: Understand the terms of service, including support response time and coverage details.
3. Register Your Products: Ensure that your HPE products are registered for support through the HPE portal.
4. Set Up Incident Reporting: Familiarize your IT staff with the incident reporting process, including phone and web portal access.
5. Begin Using Support: Start utilizing your HPE Foundation Care service whenever issues arise, leveraging the resources available to you.

Frequently Asked Questions

• What is included in the HPE Foundation Care service? The service includes comprehensive hardware and software support, remote diagnosis, on-site repairs, access to software updates, and multiple service levels tailored to your business needs.
• How do I report an incident? Incidents can be reported via telephone or through the HPE web portal, which is accessible 24/7 for immediate assistance.
• What are the support response times? HPE Foundation Care offers a 4 Hour Phone Support service response time for timely issue resolution.
• Is this service available for third-party products? Yes, HPE Foundation Care supports selected third-party products, but access is subject to availability from the original software manufacturer.
• How long is the warranty period? The HPE Foundation Care service is provided for a duration of 1 year, ensuring continuity of support and maintenance.