HPE Foundation Care - 1 Year - Warranty

The HPE Foundation Care - 1 Year Warranty is an essential service package designed to maintain the utmost reliability and performance of your IT infrastructure. With comprehensive support and expert technical resources, this warranty ensures that your hardware and software systems are always operating at their peak. Say goodbye to operational challenges and focus on strategic initiatives, knowing that dedicated professionals are available to resolve issues swiftly and efficiently.

• Comprehensive Support: HPE Foundation Care provides a full spectrum of hardware and software services that enhance the performance and longevity of your IT systems, ensuring maximum uptime.
• Expert Technical Resources: Gain access to HPE's skilled technical support team, available to assist with both HPE products and select third-party products, offering unparalleled guidance and assistance.
• On-Site Hardware Repair: Enjoy peace of mind with included on-site hardware repair services for covered products, allowing for rapid resolution of any hardware-related issues that may arise.
• 24/7 Availability: With round-the-clock support options through both web and phone, you can report incidents anytime, ensuring uninterrupted business operations.
• Software Updates and Patches: The HPE Foundation Care warranty includes remote technical support for software products, providing timely access to essential updates and patches to keep your systems secure and efficient.

Technical Details of HPE Foundation Care - 1 Year Warranty

• Service Duration: 1 Year
• Support Levels: Choose from HPE Foundation Care NBD Service, 24x7 Service, or CTR Service based on your needs.
• Response Times: 4-Hour phone support service response time is designed for maximum reliability and system uptime.
• Incident Reporting: Report incidents via telephone or web portal; automated equipment reporting is available through HPE's electronic remote support solution.

How to Install

The installation of the HPE Foundation Care - 1 Year Warranty service is straightforward. After purchasing the warranty, follow these steps:

1. Contact your local HPE sales office to confirm the eligibility of your hardware and software products.
2. Activate the service by providing the necessary product details to HPE.
3. Ensure that your IT team is familiar with the incident reporting process available through HPE's support portal.
4. Utilize the training and resources provided by HPE to maximize the benefits of your warranty service.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care? Eligibility depends on the specific HPE and third-party products in use. Contact HPE to confirm which products are covered under your warranty.
• Can I upgrade my support level? Yes, you can upgrade your support level depending on your business needs. Reach out to your local HPE representative for more information on available options.
• How do I report an incident? Incidents can be reported via telephone or through the HPE support web portal, ensuring that you have multiple channels to seek assistance whenever needed.
• Is on-site support included in the warranty? Yes, on-site hardware repair is included for eligible products to ensure that any issues are resolved quickly and effectively.
• What is the response time for support? The standard response time for phone support is 4 hours, designed to accommodate your urgent needs and maximize system uptime.