HPE Foundation Care - 1 Year - Warranty

The HPE Foundation Care - 1 Year Warranty provides a robust support service tailored for businesses looking to enhance the reliability and efficiency of their IT infrastructure. By offering a combination of comprehensive hardware and software support, along with on-demand technical resources from Hewlett Packard Enterprise (HPE), this service aims to minimize downtime and ensure smooth operations throughout your organization. Whether you require remote diagnosis, on-site repairs, or timely software updates, HPE Foundation Care is designed to meet your unique needs.

• Comprehensive Hardware and Software Support: HPE Foundation Care delivers extensive support for both hardware and software, ensuring uninterrupted functionality and operational efficiency for your IT environment.
• Remote Diagnosis and On-Site Hardware Repair: In the event of an issue, HPE's technical resources provide remote diagnosis, and if necessary, prompt on-site repairs to quickly resolve hardware problems.
• Access to Software Updates and Patches: Stay up-to-date with the latest software updates and patches for both HPE-supported products and selected third-party software, enhancing both performance and security.
• Flexible Service Levels: Choose from various service-level options—Next Business Day (NBD), 24x7 support, or Collaborative Technical Response (CTR)—to ensure your support aligns perfectly with your operational requirements.
• 24/7 Support Availability: HPE offers round-the-clock support for incident reporting via telephone, web portal, or automated remote support solutions, guaranteeing assistance whenever you require it.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Service Levels: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, HPE Foundation Care CTR Service
• Incident Reporting: Available 24/7 via telephone or web portal
• On-Site Hardware Repair: Available for eligible hardware products
• Software Support: Includes remote technical support and access to software updates

How to Install HPE Foundation Care

To install and activate your HPE Foundation Care service, follow these steps:

1. Contact your local HPE sales office to verify product eligibility and select the appropriate service level for your needs.
2. Once your service is confirmed, complete any necessary documentation to initiate your service contract.
3. After activation, ensure your IT staff is familiar with the reporting procedures for both hardware and software incidents.
4. Make certain that your team has access to HPE's electronic remote support solutions for efficient incident reporting and resolution.
5. Maintain regular communication with HPE support to stay informed about updates and service enhancements.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care? HPE Foundation Care covers selected HPE hardware and software products as well as some third-party software, subject to eligibility. Contact HPE for specific product information.
• How do I report an incident? You can report incidents through HPE's telephone support or web portal, available 24/7. Automated reporting is also an option through the HPE electronic remote support solution.
• What is the response time for support? Response times vary based on the selected service level—NBD, 24x7, or CTR. Refer to the service description for more detailed information on response times.
• Are software updates included in the service? Yes, HPE Foundation Care includes access to software updates and patches for covered HPE-supported and selected third-party software products.
• Can I upgrade my service level? Yes, you can discuss potential upgrades to your current service level with your local HPE sales office based on your evolving business needs.