HPE Foundation Care - 1 Year - Warranty

Enhance the reliability and performance of your IT infrastructure with the HPE Foundation Care - 1 Year Warranty. This comprehensive service solution is designed to minimize downtime and maximize productivity by providing a robust blend of hardware and software support. With access to HPE's extensive technical resources, your IT team will be well-equipped to tackle challenges efficiently, allowing you to focus on your core business objectives.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers extensive support for both HPE hardware and selected third-party products, ensuring that all your systems operate at peak efficiency.
• Remote Diagnosis and On-Site Repairs: In the event of an issue, benefit from HPE's remote troubleshooting and diagnostics, along with on-site hardware repairs when necessary, significantly reducing your resolution time.
• Access to Software Updates: Keep your systems secure and up-to-date with access to the latest software updates and patches, including selected third-party software support.
• 24/7 Support Availability: Report incidents anytime, 24 hours a day, 7 days a week, via telephone or web portal, ensuring that your IT operations run smoothly.
• Flexible Service Levels: Tailor your support by choosing from various service options such as NBD (Next Business Day), 24x7 service, or CTR (Critical Time Response), aligning the service to your operational needs.

Technical Details of the Product

• Service Duration: 1 Year
• Support Coverage: Hardware and Software
• Response Time: 4 Hour Phone Support (for urgent issues)
• Service Availability: Local availability may vary
• Access Methods: Phone, web portal, and automated equipment reporting

How to Install

To install HPE Foundation Care - 1 Year Warranty, follow these steps:

1. Contact your HPE sales representative to confirm eligibility for your hardware and software products.
2. Choose the service level that best fits your business needs (NBD, 24x7, or CTR).
3. Once confirmed, HPE will establish your service agreement and provide access to technical resources.
4. Log into the HPE support portal to access documentation and support information relevant to your products.
5. For any issues, start utilizing the support services as per your coverage, ensuring to have your service agreement details ready for reference.

Frequently Asked Questions

• What types of products are covered under the HPE Foundation Care? The HPE Foundation Care covers a range of HPE hardware products and selected third-party software. It's important to check with HPE for specific eligibility of your products.
• How do I report an incident? Incidents can be reported 24/7 via telephone or through the HPE support web portal. Ensure you have your service agreement details handy for quicker service requests.
• What is the difference between NBD, 24x7, and CTR service levels? NBD (Next Business Day) offers next-day support for issues, while 24x7 provides around-the-clock support. CTR (Critical Time Response) is designed for high-priority issues requiring immediate attention.
• Will I receive software updates? Yes, HPE Foundation Care includes access to the latest software updates and patches for supported software products, ensuring your systems are secure and up-to-date.
• How can I access product and support information? HPE provides electronic access to relevant product and support information through the HPE support portal, allowing your IT staff to easily find essential resources.