HPE Foundation Care - 1 Year - Warranty

The HPE Foundation Care - 1 Year - Warranty is your key to ensuring that your IT infrastructure remains seamless and efficient, providing the necessary support for both hardware and software. Designed specifically for Hewlett Packard Enterprise (HPE) products and select third-party solutions, this warranty guarantees that your business operations can continue without interruption. With a commitment to resolving hardware and software issues efficiently, it is an essential investment for any organization relying on technology to thrive.

• Comprehensive Support: HPE Foundation Care combines hardware and software services to deliver an all-in-one support solution, allowing you to maintain optimal performance for your IT infrastructure.
• Remote Diagnosis and On-Site Repair: This warranty includes remote diagnosis to quickly troubleshoot issues, with on-site repairs available when needed, ensuring minimal downtime for your business.
• Software Updates and Patches: Stay ahead of potential vulnerabilities with access to the latest software updates and security patches, enhancing the performance and security of your systems.
• Flexible Service Levels: Choose from a variety of service level options tailored to your unique business needs, including HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service.
• 24/7 Access to Support: Whenever an issue arises, you can report incidents anytime via telephone or web portal, ensuring that you have help whenever you need it.

Technical Details of Product

The HPE Foundation Care - 1 Year - Warranty encompasses:

• Hardware and software support for eligible HPE products and select third-party products.
• Remote technical support along with electronic access to product and support information.
• Response times and coverage windows that vary based on the chosen service level and product eligibility.
• Access to Basic Software Support and Collaborative Call Management for certain non-HPE software.

How to Install

To activate your HPE Foundation Care - 1 Year - Warranty service, follow these straightforward steps:

1. Purchase the HPE Foundation Care service for your eligible HPE hardware or software products.
2. Contact your local HPE sales office to register your service and confirm eligibility.
3. Provide the necessary product information to HPE, including the serial number and model of your equipment.
4. Once registered, you will receive access to your support services, including remote technical support and software updates.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?

  HPE Foundation Care covers a variety of eligible HPE hardware and software products, as well as selected third-party solutions. For specific product eligibility, please contact your local HPE sales office.

• How do I report a problem with my covered product?

  You can report incidents through telephone or web portal, available 24/7, or via the HPE electronic remote support solution for automated reporting.

• What are the service level options available for HPE Foundation Care?

  There are three primary service level options: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, each catering to different business needs.

• Is there a limit to the technical support I can receive?

  HPE Foundation Care provides extensive technical support; however, the availability and coverage may vary based on specific product eligibility. For more details, consult with your HPE representative.

• Can I access software updates for third-party products?

  Access to software updates for third-party products is subject to the availability of information from the original manufacturer. Please check with HPE for details on specific products.